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InfotracerReviews 29,108

3.1

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infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
668
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
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Ok
August 18, 2020

Ok

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 19, 2020
Texas
1 review
0 helpful votes
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Okay
August 18, 2020

Okay

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 19, 2020
AE
1 review
0 helpful votes
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Good
August 18, 2020

Good

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 19, 2020
Kentucky
1 review
0 helpful votes
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Ok
August 18, 2020

Ok

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 19, 2020
Kentucky
1 review
0 helpful votes
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So far so good
August 17, 2020

So far so good

Date of experience: July 18, 2020
Mexico
1 review
0 helpful votes
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So far so good
August 17, 2020

So far so good

Date of experience: July 18, 2020
Georgia
1 review
0 helpful votes
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Good
August 17, 2020

Good

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 18, 2020
Texas
1 review
0 helpful votes
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Cool
August 17, 2020

Cool

Date of experience: July 18, 2020
California
1 review
0 helpful votes
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Mone
August 17, 2020

Mone

Date of experience: July 18, 2020
Guam
1 review
0 helpful votes
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Fast
August 17, 2020

Fast

Date of experience: July 18, 2020
Ohio
2 reviews
0 helpful votes
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Fair
August 17, 2020

Fair

Date of experience: July 18, 2020
Oregon
1 review
0 helpful votes
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Good so far
August 17, 2020

Good so far.

Date of experience: July 17, 2020
California
1 review
0 helpful votes
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Best
August 16, 2020

Best

Date of experience: July 17, 2020
Kansas
1 review
0 helpful votes
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Very good!
August 16, 2020

Very good! I am happy that you are going to help me to find the death of a friend!

Date of experience: July 17, 2020
Texas
1 review
0 helpful votes
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Good
August 16, 2020

Good

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 17, 2020
New York
1 review
0 helpful votes
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Helpful trying to catch a bad man who assault me so far so good

Date of experience: July 17, 2020
Massachusetts
1 review
0 helpful votes
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Fine
August 16, 2020

Fine

Date of experience: July 17, 2020
Maryland
1 review
0 helpful votes
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Good to have available
August 16, 2020

Good to have available. One time fee should be an available option.

Date of experience: July 17, 2020
Illinois
1 review
0 helpful votes
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So far so good
August 16, 2020

So far so good

Date of experience: July 17, 2020
Illinois
1 review
0 helpful votes
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Goof
August 16, 2020

Goof

Date of experience: July 17, 2020