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InfotracerReviews 29,108

3.1

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infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
668
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

West Virginia
1 review
0 helpful votes
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So far so good
August 21, 2020

So far so good

Date of experience: July 22, 2020
California
1 review
0 helpful votes
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You cleared the search I had already run. Very annoying. Additionally, this is advertised as a free site and it is clearly not free.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 22, 2020
Texas
1 review
0 helpful votes
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Good job
August 21, 2020

Good job

Date of experience: July 22, 2020
North Dakota
1 review
0 helpful votes
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Yes
August 21, 2020

Yes

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 22, 2020
Minnesota
1 review
0 helpful votes
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Good
August 20, 2020

Good

Date of experience: July 21, 2020
Texas
1 review
0 helpful votes
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Good
August 20, 2020

Good

Date of experience: July 21, 2020
California
1 review
0 helpful votes
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Good so far
August 20, 2020

Good so far

Date of experience: July 21, 2020
California
1 review
0 helpful votes
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Nice
August 20, 2020

Nice

Date of experience: July 21, 2020
Colorado
2 reviews
0 helpful votes
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Good
August 20, 2020

Good

Date of experience: July 21, 2020
Florida
1 review
0 helpful votes
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Good
August 20, 2020

Good

Date of experience: July 21, 2020
California
2 reviews
1 helpful vote
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So far all I have entered is my cr card and the # I want a report on

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 21, 2020
South Carolina
1 review
0 helpful votes
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Good
August 20, 2020

Good

Date of experience: July 21, 2020
South Carolina
1 review
0 helpful votes
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Good
August 19, 2020

Good

Date of experience: July 20, 2020
New York
1 review
0 helpful votes
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So so
August 19, 2020

So so

Date of experience: July 20, 2020
Colorado
1 review
0 helpful votes
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Tu
August 18, 2020

Tu

Date of experience: July 19, 2020
Tennessee
2 reviews
0 helpful votes
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Good so far
August 18, 2020

Good so far

Date of experience: July 19, 2020
California
1 review
0 helpful votes
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I inputted my info request, paid by credit card and got acknowledgment of payment.
Where is the promised info?

Date of experience: July 19, 2020
New York
1 review
0 helpful votes
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Cool
August 18, 2020

Cool

Date of experience: July 19, 2020
Texas
1 review
0 helpful votes
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I got it!
August 18, 2020

I got it!

Date of experience: July 19, 2020
Texas
1 review
0 helpful votes
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Grat
August 18, 2020

Grat

Date of experience: July 19, 2020