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InfotracerReviews 29,081

3.1

From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
665
returns
43
This company responds to reviews on average within 1 day
New York
1 review
0 helpful votes
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I hope this is not a trap to keep billing me. I just want A one time Report.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 27, 2020
Minnesota
1 review
0 helpful votes
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October 27, 2020

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Date of experience: September 27, 2020
Michigan
2 reviews
0 helpful votes
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October 27, 2020

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Date of experience: September 27, 2020
California
1 review
0 helpful votes
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Worthless
October 27, 2020

In a websearch this site showed it had info for my friend. Once I paid for a report it was unable to find the person. Finally changing things around I found the person. This site provided NO information other than an address that I was able to find already for free. Don't waste your money!

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 27, 2020
California
1 review
0 helpful votes
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Haven't seen anything as of yet to show that this site is legit

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 27, 2020
Washington
1 review
0 helpful votes
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I only want to subscribe for one check. I don't want to continue my subscription.

Date of experience: September 27, 2020
Colorado
1 review
0 helpful votes
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You're asking for my opinion before I get my report

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 27, 2020
California
2 reviews
29 helpful votes
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So far so good...
October 26, 2020

So far so good... Now let's see how accurate the information is...

Date of experience: September 26, 2020
Maryland
1 review
0 helpful votes
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Fast search
October 26, 2020

Fast search. Need to see whether the report is indeed informative and helpful.

Date of experience: September 26, 2020
California
1 review
0 helpful votes
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I just paid my fee, and I don't see the report on the person I wanted!

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 25, 2020
Pennsylvania
1 review
0 helpful votes
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You keep redirecting me And have not give me a chance to look at anything so I cannot answer this question

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 25, 2020
Indiana
2 reviews
0 helpful votes
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Didn't have any problems with getting my payment info accepted.

Date of experience: September 25, 2020
North Carolina
1 review
0 helpful votes
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It is great but I am not sure why it insists on finding me as two LL's in my name Philip when everywhere they have misspelled it I have had them correct it. It did not even find me as Philip with one L.

Date of experience: September 25, 2020
California
1 review
0 helpful votes
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.
October 24, 2020

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Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 24, 2020
Virginia
1 review
0 helpful votes
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I filled all the information about this person and paid the fee and now it wants me to fill out the information again.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 24, 2020
Texas
1 review
0 helpful votes
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Can't give an opinion yet since I haven't seen my results

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 23, 2020
Colorado
1 review
0 helpful votes
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So far so good I haven't had a chance to experience it yet though

Date of experience: September 23, 2020
Florida
1 review
0 helpful votes
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Simple
October 23, 2020

Simple. All I wanted was divorce date; other sites promised, but not available

Date of experience: September 23, 2020
Florida
1 review
0 helpful votes
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I don't agree with your billing policy. Customers should be able to purchase a single report and not enter a billing agreement.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 23, 2020
Texas
1 review
0 helpful votes
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One of the best apps for people search seen in a long time and password set up very easy

Date of experience: September 22, 2020