From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
I don't know because i dont even know if i am going to get any information yet or not
Don't exceed my expectations I don't have any word to say
You took my money said you had a report and I pay and log in and there is no report.
This background check was on myself. I was provided with no information other than a 13-year-old address, my birth date and web results. I can't use this.
I am impressed with the ability or in this case, option allowing me to apply for PayPal. I have been wanting to apply for some time. Tonight I feel I am accomplishing great things of necessity for myself... Thank you!
I did a search and paid to access the full info and then it started over and made me complete the search again and gave me different results and not even the information I had paid to access.
It's ok I believe it could be better. Needs up dated, some of the information is way out of date.
Great scope and type of informations provided, highly recommended.
Paid for report and have yo start search all over again
Hello Glenna,
Sorry for the inconvenience; it is just that the Preliminary Search that you ran accesses people's databases to verify that the person exists in the United States. This information is provided as reference material only. Once you have set up your account, that's the time when you are accessing the report inside the member's area, which is why it is asking you to rerun the search. It may not match the search results obtained in the Preliminary Search simply because we can't guarantee full or accurate information because publicly available information varies.
If you have any other things to clarify, questions, suggestions, etc., feel free to reach us at customerrelations@infotracer.com, and we would be more than glad to assist you.
Sincerely,
Eddy
Customer Relations Team
Infotracer
Easy navigation and functionality. So far I like it.
Hi Jon,
We are glad you like our service. It's the functionality that we want to achieve to experience a hassle-free search. We are so happy that you did enjoy using the site.
If you have any other things to clarify, questions, suggestions, etc., feel free to reach us at customerrelations@infotracer.com, and we would be more than glad to assist you.
Sincerely,
Eddy
Customer Relations Team
Infotracer
U charge and don't get a report I want my money back k now
Hello Krista,
We sincerely apologize for the inconvenience that you have experienced in running the searches.
We are aware that you reached our Customer Support over the phone to have your account canceled, and they refunded the charge. Pls, be reminded that the refund will take 3-5 business days for the money to go back to your card.
If you have any other things to clarify, questions, suggestions, etc., feel free to reach us at customerrelations@infotracer.com.
We’d greatly appreciate the opportunity to make things right and work towards earning back your business.
Sincerely,
Eddy
Customer Relations Team
Infotracer
Asking for additional money before you can view anything bogus
I didn't even get to use yet and I'm being asked to complete a survey (too early)
Not enough time to judge it just yet. I'm just logging in. Haven't search for anyone just yet, so right now it's just ok.
Just started using this program. I don't have anything to rate
Didn't really have a whole lot of info, but had enough to get the job done. I understand why the more secure stuff is behind a paywall, fantastic service for the price.
Hello Sammi,
Thank you for the review; we are happy you love our affordable pricing. We hope that as you utilize the service, you will find it very useful and will serve your purpose accordingly.
If you need further assistance, feel free to reach us at customerrelations@infotracer.com.
Sincerely,
Eddy
Customer Relations Team
Infotracer
Hopefully the results are truly accurate and full of detail
Hi Marilyn,
Thank you for the review. We want to hear more about the experience and how we can further help you with your search.
Please feel free to contact us at customerrelations@infotracer.com with any further comments, concerns, or suggestions you wish to share.
Sincerely,
Eddy
Customer Relations Team
Infotracer
Very difficult - page was constantly changing. Page indicated that there was more information available but that you needed to upgrade for $18.00 which I did only to find that I didn't have any more information then what was available before the upgrade. I'm cancelling my contract
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ashley,
Thank you for writing us a review, although, as you said, you haven't used the account yet. I am sure that you have experienced running your searches by this time and found the service very useful.
We would want you to share with us your experiences in using the site.
If you have any questions, comments, or suggestions, please feel free to reach us at customerrelations@infotracer.com.
Again, thank you!
Sincerely,
Eddy
Customer Relations Team
Infotracer