From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
No results will be cancelling.
Simply disappointed
Awesome website that gets you the information you need
Hi Donovan,
Thank you for leaving us such an excellent review! We are thrilled that you loved your experience, and the whole team will be happy to read what you wrote. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I find that you do not have records dating back to 1986 or before. I am looking for VIN on a 1965 C20 pickup licensed in Platte or Butler county NE prior to 1986.
Hello Galen,
Thank you for sharing your experience. We regret that we didn't live up to your expectations. Our records are from various public data sources; with that said, we can't guarantee the reports' completeness and accuracy. We depend on reports as is and available. If you have any questions, comments, or suggestions, please reach out to us at customerrelations@infotracer.com.
We look forward to assisting you with any of your concerns.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Pretty straight forward service and trial fee is reasonable.
Hi Anita,
Thank you for the first-rate review. We are happy you like the service, and we're able to meet your expectations. We see that you canceled the subscription but still have up to the 9th of this month to access it.
If you have any questions, clarifications, or suggestions, pls feel free to reach us at customerrelations@infotracer.com.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Haven't looked at report yet, this is a bit premature but it was fast and efficient to far.
Hello Sandra,
Thank you for the excellent review! We are glad you find the service fast and efficient. It shows that you have reached out to our support and have the account canceled; you still have up to the 9th of this month to access it.
If you have any questions, comments, or suggestions, please reach us at customerrelations@infotracer.com.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Cancellation was your easy. I paid higher price and no more info. Waste of my money upgrading.
Hi Karen,
Thank you for sharing your review of the service. We appreciate the high rating you have scored us.
We see you have reached out to our support and have the account canceled.
If you have any questions, comments, or suggestions, pls feel free to reach us at customerrelations@infotracer.com. We look forward to seeing you again.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
The loading bars are pretty annoying. It doesn't seem like a website search needs that amount of processing to find results. Seems more like a deception tactic. I have not read my requested report yet so can't comment on that.
Hello Sounder,
We apologize for the inconvenience. Thank you for bringing this to our attention; rest assured we'll look into this issue. By this time, we are optimistic that you have already used the site and was able to get your report. It shows that you canceled the subscription but still have up to the 8th of this month to access it.
If you have any questions, comments, or suggestions, pls feel free to reach us at customerrelations@infotracer.com.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Thanks dkdidnsjkwbwjwbksbjsbejrbe jsbrjrbhenhjeben
Hello Dave,
You're Welcome! We are glad you were pleased with the service. We see you have reached out to our support and have the account canceled.
If you have any questions, comments, or suggestions, pls feel free to reach us at customerrelations@infotracer.com. We look forward to seeing you again.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I use infotracer all the time for info thanks for the help
..
Hi Na,
Thank you for the perfect rating! We're happy that you appreciate the service. It shows that you reached out to our support and was able to run an advanced search with Our Expert Team of Researchers.
Your account shows you canceled on the 4th and have up to the 8th of this month to run your searches.
If you have any questions, clarifications, or suggestions, pls feel free to reach us at customerrelations@infotracer.com.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Kind of hard to rate something when you haven't viewed the product.
Hello Donna,
Thank you for giving us a high rating. By now, you have already used the site for your searches, and I hope you got the information you want.
It shows that you canceled the subscription but still have up to the 8th of this month to use the service.
If you have any questions, comments, or suggestions, pls feel free to reach us at customerrelations@infotracer.com.
Sincerely,
Eddy
Customer Relations Team
Infotracer
I see someone on my report listed as a relative and I don't know who they are.
Hi Linda,
Thank you for writing us this review; we understood your concern. Please know that we collect our data from public data sources and may contain some inaccuracies. Unfortunately, we can’t guarantee full or accurate information because publicly available information varies.
We see here that you canceled the subscription but still have up to the 8th of this month to use the service.
If you have any questions, comments, or suggestions, pls feel free to reach us at customerrelations@infotracer.com.
Sincerely,
Eddy
Customer Relations Team
Infotracer
Your options to day opinion covered my place to put subject name to search him. What a crappy site took my money details but shut me down before entering search subject. RoseAnn Martin pissed
So far so good. Seems like a legit searching service, I'm searching about myself, so that will tell the tale. Thanks.
Hi Anthony,
We are excited to know that you are enjoying the use of the account for your purpose. May you continue to appreciate the site's other useful features as you progress with the searches. We want to hear more about your experiences.
If you have the time, please do not hesitate to contact us at customerrelations@infotracer.com for more feedback.
Sincerely,
Eddy
Customer Relations Team
Infotracer
It was easy to set up. The language of getting first service for 3.95 and reoccurring payment 19.95 month was easy and written in plain language. What made me set up right away instead of putting off, was the words "you can cancel anytime". Just because of this I intend to keep this for a long time. Thank you.
Hi Abdul,
Thank you for taking the time to write us a lovely review. We very much appreciate the feedback. It means we are doing a good job, especially that you find the site easily understandable. We are optimistic that you will continue to enjoy the service as you progress on using the site.
Again thank you.
Sincerely,
Eddy
Customer Relations Team
Infotracer
Canceling my trial subscription. Experience was ok I just don't need the service anymore.
Thank you.
Hi Genevieve,
Thank you for the review. We are glad that you found the site useful and served your purpose. We value doing business with you and look forward to having you back.
If you have any comments, clarifications, or suggestions, please free to reach us at customerrelations@infotracer.com.
Sincerely,
Eddy
Customer Relations Team
Infotracer
I was curious what I could find about myself. I paid the $3.95, and all Infotracer gave me was my name, home address and phone #... WOW! That's amazing considering I can find that on the WHITEPAGES!
This is nothing but a scam to make you MORE $$$$ for a tad bit more information, such as my school info - again, not a big secret.
DON'T WASTE YOUR MONEY!
I don't know because i dont even know if i am going to get any information yet or not
Hello Ashley,
Thank you for writing us a review, although, as you said, you haven't used the account yet. I am sure that you have experienced running your searches by this time and found the service very useful.
We would want you to share with us your experiences in using the site.
If you have any questions, comments, or suggestions, please feel free to reach us at customerrelations@infotracer.com.
Again, thank you!
Sincerely,
Eddy
Customer Relations Team
Infotracer
Don't exceed my expectations I don't have any word to say
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robin,
I hope you are staying safe and warm!
I am sorry to hear that you did not enjoy our services, we are bummed when we miss the make with our customers.
After reviewing your account, I canceled and refunded the monthly rebill of $19.05. The account was not canceled within the trial period, and there was no usage past the trial. Please allow 3-5 business days for the refund to process.
Your account is no longer active; please check your inbox for the cancellation confirmation email. The email may be in your spam inbox, and please make sure to check there too.
I hope you have a good day!
Warm regards,
Lydia
Infotracer.com
Customer Relations Officer
+1 833-922-2315