From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
It was pretty quick and easy, but the information was incomplete
Wanted just the one report. Dont want to have a subscription
Hi Forrest,
We understand where you're coming from. We can confirm that your account has been canceled; rest assured you will no longer be charged. We would also love to hear more from you, especially your experience with our service. If you want, we can schedule a call the soonest you are available, or you can send us an email at customerrelations@infotracer.com.
We are hoping to hear from you. Have a pleasant day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Easy enough to purchase. Waiting to see if it's just as easy to cancel...
Hi Cynthia,
Thank you for the 5 stars! This is truly appreciated. Our records show that your account has already been canceled and the refund processed on the 12th of February. Please expect this to reflect in 3 to 5 business days. We'd love to hear more from you, especially the experience you had with our service.
Please feel free to contact us at customerrelations@infotracer.com with any further comments, concerns, or suggestions you wish to share. Have a great day, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I thought you all had a report ready for me. Its not
Hi Kimora,
We sincerely apologize if you have not received the report you were waiting for. We'd love to turn things around and help provide the information you're looking for.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at customerrelations@infotracer.com. Rest assured, we're here to help you.
We hope to hear from you soon. Have a pleasant day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Good Price for quality service. I'll use you in the future...
Hi Charles,
We're happy to hear that you were satisfied with the service and for letting us know that you would be using us in the future. Please don't hesitate to refer us to your friends who will need the services we offer.
We hope that you will have a fabulous weekend!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
..
Hi Jodi,
Thank you for taking the time to rate our service. We would love to hear more about your experience and feedback to improve our services further. You can send us an email at customerrelations@infotracer.com, or we can schedule a call at your most convenient time.
We look forward to hearing from you. Have an amazing day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I only need one report, and not for a whole month. A very poor business model, need to change it
Hi Chyngyz,
Thank you for the honest review. We understand where you're coming from and would love to hear more from you; your feedback and suggestions will help improve our services. If you want, we can schedule a call the soonest you are available, or you can send us an email at customerrelations@infotracer.com, and I'll personally respond to you.
We look forward to hearing from you. Have a great day, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
It's my first time but thank you for your kind help without being complicated. I will leave it up to you.
Hi Hyun,
We appreciate your high rating, and we're happy to hear that you find our site easy to use and helpful. Our records show that your account is active and renewed last February 12,2021; you will have access to unlimited searches until March 12,2021. If you need further assistance, especially with your searches, please don't hesitate to contact us or send an email at customerrelations@infotracer.com.
Have an amazing day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
If it tells me what I looking for my experience will be great
Hi Kirstin,
Thank you for your high rating! We would love to hear more from you! We've noticed that you have already started with your searches and your account is still active. Please be aware that your next rebill date will be on March 7,2021. We're also curious about how your searches went. Were you able to find the information you needed on our site?
Your business means a lot to us, so please don’t hesitate to reach out to us at customerrelations@infotracer.com at your most convenient time if you ever have additional feedback. We look forward to assisting you with any of your concerns.
Have a great day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I have not yet seen the report so I can't really speak to that so far
Hi Alexandra,
Thank you for giving us a high rating despite you not receiving or seeing any report yet. We would love to hear more from you about your experience and feedback on improving further.
Please reach out to our Customer Relations Team at customerrelations@infotracer.com with any further comments or suggestions you wish to share.
We hope to hear from you soon!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Site made i could buy a c report 3.95. And the next thing i knew i was automatically signed up for a monthly charge i had to call to cancel. Never did get the original report i paid for. What a rip off.
Hi Lisa,
We sincerely apologize if you were not able to get the report you were waiting for. I've reviewed your account and can see that you were not able to do any searches. We would love to uncover the information you need at no additional cost and make things right. If you want, we can schedule a call at your most convenient time, or you can send us an email at customerrelations@infotracer.com, and I'll be the one to respond to you personally.
We are hoping that we would hear from you. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
It just is not what 8 was looking for. I'm trying to track a traffic ticket to get my liscence back &I've gotten everything else but what imafter lol but you do have everything else I must say wow
Hi Marguerite,
We're sorry if we were not able to provide the information you needed. It sometimes takes time for information to be updated online. Additionally, we source our data from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
We hope that we would be able to help you in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time.
Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I traced a license plate expecting to get the name and address of the owner. What I got was a description of the car. I knew what kind of car it was from seeing the car.
Hi Nunya,
We apologize if you were not able to find the information you needed on the website. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security reasons by an individual or by the state.
We source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
We would love to hear more about your experience and your feedback as to how we can further improve our service. We can schedule a call at your most convenient time, or you can send us an email at customerrelations@infotracer.com.
We hope to hear from you again. Have a nice day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
...
Hi Lolitha,
Thank you for taking the time to give us a review. We've noticed that you're account has already been canceled. We would love to talk about the experience you had with us, as well as your feedback on how you think we can improve our services. If you want, we can schedule a call at your most convenient time, or you can send us an email at customerrelations@infotracer.com, and I'll be the one to respond personally.
We are hoping to hear from you. Have a great day!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Webpage says report is ready, but this is just a series of links to get someone to pay for something before the search ever occurs.
Hi Mark,
We apologize for the inconvenience this has caused you. Your feedback is really appreciated, and we'll make sure that the correct department will be advised for this part of the service to be improved. We would also love to help you out with the information you need. You can give us a call or send us an email at customerrelations@infotracer.com. Rest assured, we're here to help you out at no additional cost.
We look forward to your response. Have a safe day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
It wouldn't let me log into my account. I put in the same info as before. Now I'm gonna be charged twice. Please fix this problem
Hi Marcia,
We apologize if you were unable to log in at the time of your review. Upon checking, we can see that you were already able to do searches recently. We would love to know about your experience and feedback for us to improve our services further.
If you want, we can schedule a call the soonest you are available, or you can send us an email at customerrelations@infotracer.com.
We look forward to your response. Enjoy your day!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
So far, I have no reason to give a particularly positive rating because I have not been able to advance to the point to see if I will be able to find any information that I seek
Hi Darrell,
We apologize if you were not able to find the information you needed on our site. We know how important this is for you.
We would really like to turn things around and talk more about your experience. Your feedback and suggestions would help us improve our services. If you want, we can schedule a call at your earliest convenience, or you can send us an email at customerrelations@infotracer.com, and I'll be the one to respond to you personally.
We look forward to your response. Have a great weekend!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
My experience has been limited, so I don't really know how good your service is.
Never knew this was available! It's great to be able to protect yourself
Hi Karen,
We're happy to hear that you find our service useful. This inspires us to strive harder in improving our services.
If you need further assistance in the future, most especially for additional information, don't hesitate to contact us via phone, chat, or you can also send an email at customerrelations@infotracer.com.
Have a great weekend!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I tried to get marriage and divorce information (which is public record), but they were unable to provide even basic information. I'm not pleased and I did not recommend that others waste their time or money utilizing their services.
Hi Dena,
We apologize if you were not able to find the information you needed on our site. We know how important this information is for you.
We would really like to turn things around. If you want, we can schedule a call at your earliest convenience, or you can send us an email at customerrelations@infotracer.com, and I'll be the one to respond to you personally.
We look forward to your response.
Have a great day ahead, and stay safe.
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bob,
Thank you for the high rating despite not receiving complete information. We want to make it up to you and try to find more information. If you want, we can schedule a call at your earliest convenience, or you can send us n email at customerrelations@infotracer.com.
We hope to hear from you soon! Have a pleasant week ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315