From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
I don't want a subscription. I just want information for today. I am not told hoe to end infotracer.
So far my experience has been wonderful. I've never used anything like this before so I'm a little apprehensive but At the same time I'm also very excited. Paul
Hi Paul,
Thank you for leaving us such a wonderful review! We are thrilled that you loved your experience, and the whole team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Sincerely,
Alice
Customer Relations Officer
+1 (833) 922-2315
www.infotracer.com
I must be happy I've sent you the money to start and haven't sent anybody to send it to anybody else so carry on. Thanks
Hi Mark,
Thank you for giving us a high rating. By now, you have already used the site for your searches, and we are optimistic that you were able to get the information you want.
If you need further assistance, please do not hesitate to contact us at customerrelations@infotracer.com at your most convenient time.
Sincerely,
Alice
Customer Relations Officer
+1 (833) 922-2315
www.infotracer.com
Your program needs work. Tried to trace 5 individuals without success; including myself. Much, of the little information found about myself, was NOT ACCURATE.
Hi Nicholas,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service. We see you’ve contacted our Customer Care Team, and they explained how our Preliminary Searches work. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
You requested the account canceled and still have access until the 8th of March, and you will no longer see any future billing from us.
If you have any questions, clarifications, or suggestions, pls feel free to reach us at customerrelations@infotracer.com.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Well ibe nerm gettong threatend nyr thesr people long enough oys all property left tor by parents and grand parents
Hi Gregory,
We appreciate your review! By this time, we are optimistic that you have run searches on the site and found what you have been searching for.
If you have any questions, comments, or suggestions, please feel free to reach us at customerrelations@infotracer.com.
Sincerely,
Alice
Customer Relations Officer
+1 (833) 922-2315
www.infotracer.com
I would never of bothered if I was told before I paid that nothing was found. Will never use this service again.
Hi Craig,
We’re sorry to hear about your experience. We’re usually known for our exceptional service, and we regret that we didn’t live up to those expectations.
We have double-checked our database and didn't find any additional information on your search subject, so we canceled the account for you and processed the necessary refund.
If you have any questions, clarifications, or suggestions, please reach us at customerrelations@infotracer.com at your most convenient time if you ever have additional feedback.
Sincerely,
Alice
Customer Relations Officer
+1 (833) 922-2315
www.infotracer.com
I found out there is no lien on my deceased aunts mobile home. Now we can move forward with the sale. Thank you.
Hi Roxie,
Thank you for leaving us such an excellent review! We are thrilled that you loved your experience, and the whole team will be happy to read what you wrote. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Found the car that went with the plate.
Step 1 great
Hi Ellene,
Thank you for the outstanding review! We are excited that you like the service and happy that we have met your expectations.
It shows that you canceled the subscription but still have up to the 8th of this month to use the service, and you will no longer see any future billing from us.
If you have any questions, comments, or suggestions, pls feel free to reach us at customerrelations@infotracer.com.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Asking me for a rating before letting me see the results is kinda shady
Hi Richard,
We hear and understand your concern. Although the survey question's object is to gauge the initial reaction regarding ease of access to the account's information and setup, it might give the wrong impression and make it feel too early to provide an actual response. We respect that, especially that customers like you don't know; we also have a separate survey for the overall experience that we solicit and send to the customer's email with consent after each engagement.
We appreciate doing business with you, and your feedback means a lot to us in delivering an even better experience next time!
Pls, feel free to reach us at customerrelations@infotracer.com anytime.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I hope will be able to find what I'm seeking. It's very important to me. Thank You
Hi Annette,
Thank you for leaving us such a wonderful review! We hope by now you were able to find the information you needed. If not, please don't hesitate to give us a call or send an email to customerrelations@infotracer.com, and we'll be more than happy to help.
Have an amazing day ahead!
Sincerely,
Alice
Customer Relations Officer
+1 (833) 922-2315
www.infotracer.com
No information provided, but at least the price seems reasonable
Hi Richard,
We appreciate you taking the time to give us a rating. We're happy to hear that you find our price reasonable, but we're saddened to hear that you could not get the information you needed. We would definitely like to turn things around and assist you in getting the information you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at customerrelations@infotracer.com. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
So far so good. Hopefully you have the info I need.
Hi Mindy,
Thank you for the positive feedback. We are delighted that you like the service, and as you continue to progress on the site, find it easy and very useful.
If you have any questions, clarifications, or suggestions, please reach us at customerrelations@infotracer.com. We look forward to assisting you with any of your concerns.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
!
Hi Michelle,
Thank you for the high rating! We're happy that you're satisfied with the service. If you need assistance, especially with your searches, please don't hesitate to contact us. Have a nice day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I barely started and I'm already being asked how things are going so far. Why not let me see first?
Hi Kyle,
We apologize for the premature survey. We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please reach out to our Customer Relations Team at customerrelations@infotracer.com with any further comments or suggestions you wish to share, especially after you try our services out.
Again, thank you for taking the time to review our business! Have a great day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
How can i rate the experience when i dont have the information
Hello N,
We sincerely apologize for the premature survey. We would definitely like to turn things around and assist you in getting the information you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at customerrelations@infotracer.com. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Still waiting on the information that I'm searching for
Hi John,
We're sorry to hear that you hadn't received the information yet when you wrote this review. We hope you were able to find what you needed. If not, please don't hesitate to call us or send an email at customerrelations@infotracer.com.
Have a lovely day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Paid the 4.95 but got nothing back but generic info I could have found for free.
Hi Eileen,
We sincerely apologize if you were unable to find the information you needed on our website. Something like this, we don't want our customers to experience. If given a chance, we would like to turn things around to help you find the information you needed.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at customerrelations@infotracer.com. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
..
Hi Christina,
We appreciate you taking the time to give us a review. We're happy that you're satisfied with the service. If you need assistance, especially with your searches, please don't hesitate to let us know, and we'll be more than happy to help.
Have a great day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
.
Hi Savannah,
Thank you for the 5 stars! We appreciate you taking the time to give us a review, and we're happy that you're satisfied with the service.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I havent got anything yet ask me after i see the report
Hi Robin,
We're sorry for the premature survey. We can see that you have already called us to cancel and get a refund. We'd love to hear more from you, most especially your experience with the service.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at customerrelations@infotracer.com.
We hope to hear from you. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jennifer,
Thank you for sharing your feedback. We hear and understand your concern.
We see you had your subscription canceled and still have access until the 10th of March, and you will no longer see any future billing from us.
If you have any questions, comments, or suggestions, please feel free to reach us at customerrelations@infotracer.com, and we look forward to seeing you again.
Sincerely,
Alice
Customer Relations Officer
+1 (833) 922-2315
www.infotracer.com