From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
Not a fair rating cause I haven't gotten anything yet
The information I received was useless. It showed driving offenses from 2008. I expressed that I wanted info on a felony.
Hi Bernadine,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We would definitely like to turn things around and assist you in getting the information you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at customerrelations@infotracer.com. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
So far so good anxious to see the report
I got paid two times, one time by card and one time by Paypal. Why two times was I charged? Thank you
Hi Edlira,
We're sorry to hear that you were charged twice. I've tried to locate another account using your email address and full name but could not find one. We would love to help you out. Kindly contact us at customerrelations@infotracer.com or give us a call to try to locate the other charge.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I wish there would have been a one time only pay option
Hello Maria,
Thank you for your review. We appreciate hearing your experiences on the site, and we can use your valuable feedback to deliver an even better experience next time! We see you had your subscription canceled and still have access until the 5th of March, and you will no longer see any future billing from us.
If you have any questions, comments, or suggestions, pls feel free to reach us at customerrelations@infotracer.com.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I don't car to do this, it is a waste of my time I already paid you
Hi Russell,
Thank you for still taking the time to give us a rating. Upon checking, we can see that your account is active and will renew on March 3,2021. If you need assistance, most especially with your searches, please don't hesitate to give us a call or send an email at customerrelations@infotracer.com.
Have a great day!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Roped into a recurring charge, I see after authorizing the one-time charge.
Hi Keith,
Thank you for sharing your feedback. We can use your valuable feedback to deliver an even better experience next time! We see you had your subscription canceled and still have access until the 2nd of March.
If you have any questions, comments, or suggestions, please feel free to reach us at customerrelations@infotracer.com.
Sincerely,
Alice
Customer Relations Officer
+1 (833) 922-2315
www.infotracer.com
Only need to use once. Doesn't tell you if the price is for one time use or if there is a monthly charge
Hi Thomas,
Thank you for sharing your feedback. We can use your valuable feedback to deliver an even better experience next time! We have canceled your subscription. You will still have access until the 2nd of March.
If you have any questions, comments, or suggestions, pls feel free to reach us at customerrelations@infotracer.com.
Sincerely,
Alice
Customer Relations Officer
+1 (833) 922-2315
www.infotracer.com
I pull up my name and I see that it states that I am married. I have never been married and then I received a message stating that you go by State files or whatever I have never been married let alone have a boyfriend so I don't know where you're getting your information from but this is the second time that I'm seeing an accurate information under my name so I guess I'm gonna have to contact the FTC, And let them know you're reporting inaccurate information, email stated, that my marital status can not be changed. Wherever you're getting your information it is not accurate. I've never been married and that I can prove! I will be checking up on my registration as well to see if that has been taken down because I was informed that it would be and if it's not I will let the FTC know about that as well. If my information isn't right how do I know who I'm looking up if their information is correct as far as I can tell it probably isn't if my own personal information is correct.
Hi Cindy,
We sincerely apologize for the inconvenience this has caused you. We have responded to your email, and we hope you give us a chance to make things right.
Someone from our Opt-Out Department will get back to you as soon as possible.
Have a great day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I have to see if I can find the information I'm looking for.
Hello Darlene,
We appreciate your honest review! By this time, we are optimistic that you have run searches on the site and have experienced what the service has to offer.
If you have any questions, clarifications, or suggestions, please reach us at customerrelations@infotracer.com. We look forward to assisting you with any of your concerns.
Sincerely,
Alice
Customer Relations Officer
+1 (833) 922-2315
www.infotracer.com
This system in not very direct in getting to results
Hi Robert,
Thank you for sharing your experience. We can use your valuable feedback to deliver an even better experience next time!
It shows that you canceled the subscription but still have up to the 1st of March to use the service. If you need further assistance, please do not hesitate to contact us at customerrelations@infotracer.com.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I like to website but I wish you would take me to report as I pay for it already this is taking too long
Hi Donna,
We’re sorry to hear about your experience. We’re usually known for our exceptional customer service, and we regret that we didn’t live up to those expectations here.
It shows that you canceled the subscription but still have up to the 1st of March to use the service. If you need further assistance, please do not hesitate to contact us at customerrelations@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Not sure yet, will know better after using account
Hi Carey,
Thank you for the outstanding review! We are confident if you give enough time, you will discover more value to this site.
If you have any comments or suggestions, pls do not hesitate to reach us at customerrelations@infotracer.com. We value your opinion.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Im hacked. I had a very hard time getting a password. I hope I can learn what Im looking for.
Hi Betty,
We're sorry to hear about what happened. We hope you were able to find the information you're looking for. If not, please don't hesitate to let us know, and we'll be more than happy to help out.
Have a wonderful day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Company is a legit company. I had initially thought it was a rip off but I actually got a response from a human being and they took care of any problems I had.
Hi Ryan,
We sincerely apologize for what's happening right now. We would love to help you out: cancel the account for you and process the necessary refund. If you'd like to send me the email address you used to sign up, in a private message or a message to customerrelations@infotracer.com, we'd be happy to look into it for you.
We hope that you will give us a chance to turn things around. We look forward to hearing from you. Have a great day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Too soon to tell if going to suit need of info detail
Hi Jennifer,
Thank you for giving us a review despite not fully experiencing the service yet. We hope you were able to get the information you needed. If not, please don't hesitate to let us know, and we'll be more than happy to help out.
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
So far, So good - but still waiting to see the report i paid for
Hi Mark,
Thanks for the excellent rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. If you need further assistance, please do not hesitate to contact us at customerrelations@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
You have saves my bacon thank you
Kind regards mark
Hi Mark
We're happy to hear that we were able to help you. Comments like this inspire us to do better every day. We hope that you will recommend us to others.
Have a nice day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Haven't found out anthing about what I'm looking for
So far I found info on my uncle, now I need a date of death and a social
Hello Alice,
Thank you for the fantastic review! We highly appreciate we were able to hit your expectations.
As you continue with the service, we are optimistic that you will find it very useful.
If you have any questions, clarifications, or suggestions, pls feel free to reach us at customerrelations@infotracer.com.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Wasunable to pay on iPad or iPhone, message back was that the address on your payment page was too big to qualify as a a usable format, or some gobbledygook like that;-)
Hi Kerry,
I'm sorry to hear you were having trouble signing up for the service. We do see that your account is now active and will renew on February 25,2021. Rest assured; we'll look into the error you encountered signing up using both an iPhone and iPad.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Was looking for info on owner and insurer of the vehicle in a hit and run of a friend of a neighbor. Damage to a parked vehicle and local police refused to treat it as hit and run and even refused taking a report. Was not advised before I paid that I needed a report number or a license, like a PI's, so info not given.
Hi Ed,
We sincerely apologize if we were not able to provide the information you needed. We would really like to help you out in looking for more information about the searches you made. Rest assured, we're here for you.
To make it easier, we can schedule a call the soonest you are available, or you can email at customerrelations@infotracer.com. We look forward to your response. Have a great day, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gerri,
We apologize for the premature survey. We can see that you have contacted us via chat to request for your account to be deactivated. We'd love to hear more from you, especially about your experience with the searches.
If you’re open to discussing this further, please reach out to us at customerrelations@infotracer.com. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Have a nice day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315