From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
Rip off! I was told that the report had successfully found information and that it was ready. I paid the fee only to be advised that nothing came up on the report!
I WANT MY MONEY BACK!
I wanted to cancel my free trial. It was stated that the link to do so was on the account page (https://infotracer.com/terms/). It
Was not. I had to call to cancel.
Hello JD B,
Thank you for the lovely rating. We are happy you like the service, and we're able to meet your expectations. It shows here you have already reached out to our Customer Care, and they already assisted you in canceling the subscription. The account was canceled and deactivated; rest assured, you will not get any further charges.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Hoax. I've owned this care for 15 years and it says some random guy owns it.
Hello Brian,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better.
The License Plate information you are trying to check is not accurate due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
It shows your account as canceled. Since you initially signed for 7-days Trial, you can still avail of the service and run your unlimited searches up to the 13th of this month, after which the account will be automatically closed and deactivated.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I just want this canceled it's not giving me no information that I'm looking for and I'm supposed to be able to get a lot of info and it hasn't given me anything yet cancel this
Hello Emily,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
Unfortunately, our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
I canceled your account with us as you have requested; rest assured we will not be charging you any further. Since you initially signed for 7-days Trial, you can still avail of the service and run your unlimited searches up to the 13th of this month, after which the account will be automatically closed and deactivated.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
The information on the report was mostly incorrect, and had very little information. Lots of "not found" when other places did. Then you find out to get the information, you need to pay $18 more. What a scam.
Hello Mimi,
We're sorry to hear about your experience. We regret that we didn't live up to your expectations. Unfortunately, our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this further, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I received the information I requested however I do not wish to continue with a ongoing subscription. Please cancel this subscription
Hello Abraham,
Thank you for the lovely rating. We are happy you like the service, and we're able to meet your expectations. It shows here you have already reached out to our Customer Care, and they already assisted you in canceling the subscription. Up to the 12th of this month, you still have to use the service for your other searches, but rest assured, you will not get any further charges.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
This guy was arrested last year and your records do not show this. I joined to find out more details of this arrest
Hello Lauren,
Thank you for sharing your review. We understand your frustration, and we are sorry your experience didn't match your expectations.
It shows that you reached out to our Customer Care Team, but unfortunately, Our Expert Team of Researchers could not find any additional information on your request. We see that you canceled the subscription and still have up to the 11th of this month to use the service, so you will no longer see any future billing from us.
If you have any comments, clarifications, or suggestions, please free to reach us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
If I could give a zero star I would. It basically gave me information about the make of the car which i already knew. $3.95 wasted, cancelled account.
Hi John,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.staterecords.org
+1 833-922-2315
Not even as much info available as before I paid a fee. Now you want me to pay a premium fee to get information?
Hi Rachel,
We sincerely apologize if you were not satisfied with the report you received. The notifications regarding additional fees of $9.00-$25.00 for the Premium Reports are optional add-ons. We have to pay a fee to access these extra and highly sensitive data, not available anywhere else. Nonetheless, you can simply exit from the pop-up notification, and it will continue to run the search without any additional fees.
We would definitely like to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
This is not the right person or the person I originally initiated the search for
Hi Amy,
Thank you for taking the time to give us a review. We're sorry to hear that the report you received was for the wrong person. We would definitely like to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
There is no info. Google tells you more then what I paid for
Hi Cheri,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a nice day ahead!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
Very helpful & convenient overall was very professional & easy.
Hi Meng,
Thank you for leaving us such a wonderful review! We are thrilled that you loved your experience, and the whole team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
Well I wish I could post a copy of the report I received because it contains absolutely no information in it. No reports of any kind. DO NOT WASTE YOUR MONEY, YOU WONT EVEN GET A FRACTION OF WHAT YOU PAY FOR CAUSE YOU GET ZERO!
Hi Michael,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We would definitely like to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
I tried 5 different searches the info I found was very old, non existent or very limited. I even paid the $18.00 for the premium report on one. Yeah, that was a waste of time and money. I found more information myself using Google and DuckDuckGo.
Hi John,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
I'm not sure how to judge it I'm still seeking for what I want to see
Hi Elissa,
We appreciate your review! By this time, we are optimistic that you have run searches on the site and have experienced what the service offers. We want to hear more about your feedback, comments, or suggestions. If you need further assistance, please don't hesitate to call us or send an email at askinfotracer@infotracer.com.
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
I think your ad is misleading and if you don't have the requested record you should send me a refund.
Hi Jeb,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
We went ahead and canceled your account. We've also processed the refund of $4.95 since we were unable to provide what you needed. Please expect this to reflect in 3 to 5 business days. Considering the refund, please be advised that you have been removed from our email listings, and your login has been deactivated.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
The info provided is inaccurate its giving a purchase date of 2013 and this vehicle was recently purchased.
Hi Geneva,
We sincerely apologize if the report is inaccurate. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
When I searched the license plate info before paying the website said it found the license plate and associated driver info. After paying and creating an account the search of the license plate said information not found. So thank you for lying to me to get my money. I will be disputing the CC charges and notifying the BBB. Thanks for nothing
Hi Ryan,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
I've checked and can confirm that your account is canceled and refunded. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
The service didn't provide what I was hoping to get and tried to sell me a premimum report. Bad bad.
Hi John,
We're sorry to hear that you were unable to find the information on our site. The notifications regarding additional fees of $9.00-$25.00 for the Premium Reports are optional add-ons. We have to pay a fee to access these extra and highly sensitive data, not available anywhere else. Nonetheless, you can exit from the pop-up notification, and it will continue to run the search without any additional fees.
We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
I know this guy has at least one business in another state that is not showing up on here. Was hoping to find new info, but this is less than I already knew.
Hi Mark,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Maria,
We saw your comment coming. I appreciate you making us aware of your negative experience. We strive to provide excellent customer service, and I apologize for the inconvenience this has caused.
We see you have reached our Customer Care Team and ran some searches with them but generated no information or no-hit.
I am processing the refund as you requested $14.98 for the 1-month Unlimited Search access you purchased.
Please allow 3-5 business days for the refund process. Rest assured, you won't be getting any future charges from us since I already canceled the subscription.
If you want to share any comments or suggestions, please feel free to reach us at askinfotracer@infotracer.com.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com