From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
I needed to identify the owner of a car that had been parked in a client's residential neighborhood in DC for several weeks. The 2019 Chevrolet had not been moved and did not belong to any of her neighbors. The client was moving out of her home this week and needed the car to be moved to have movers load and unload the furniture. However, your files did not contain the car owner's name or an address to identify the owner. It only provided details about the car itself, which didn't help. Unfortunately, the information was useless for this matter.
This is a phony site, this info is incomplete and a total waste of money.
Hello Janice,
We're sorry to hear about your experience. We regret that we didn't live up to your expectations. Unfortunately, our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this further, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Absolutely awful site. Tricked me into paying $$ for a result to at doesn't show up after I paid but showed up before I paid. Scam
Hello Steve,
We're sorry to hear about your experience. We regret that we didn't live up to your expectations. Unfortunately, our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this further, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Typed in NY plates and the search results show Ohio. Click on owner name and it shows several people with the same name but different ages and locations. So how is this at all useful?
Hello Alexander,
Thank you for sharing your review and bringing this issue to our attention. We regret that your experience didn't live up to your expectations. Our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report. We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
The information alleged on the "sales pitch" showing a folder with blurred out photo, and other information about the IP address owner was completely inaccurate, and what was provided was unhelpful.
Hello Brian,
Thank you for taking the time to share your feedback. The initial or preliminary search is as reference material only. It verifies the record's existence, but the availability still depends if the report is publicly displayed, tagged as private/confidential, or protected. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/
We are optimistic that as you continue to use the site, you will find it more valuable. If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Most of the info requires premium access for an additional charge. Extremely misleading. All I wanted was a marriage date
Hello Maria,
We're sorry to hear about your experience.
Please know that we collect our data from public data sources and may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies. We can only gather information as is and as available. You can also check this in our FAQs>Data Questions: https://infotracer.com/faq/.
If you have any comments or suggestions, pls do not hesitate to reach us at askinfotracer@infotracer.com. We value your opinion.
Have a great day ahead!
Sincerely,
Eddy
Voice Of Customer Officer
+1 833-922-2315
www.infotracer.com
Service was deceptively advertised and useless. I would not recommend.
Hello Joel,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
We see you’ve contacted our Customer Care Team, and they explained how our Preliminary Searches work. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/
Your account is canceled, and for the inconvenience we have caused, I have refunded the trial fee of $4.95. Please allow 3-5 business days for the refund to process.
Again, we appreciate you taking the time to leave us your review.
Sincerely,
Eddy
Voice Of Customer Officer
+1 833-922-2315
www.infotracer.com
I've used many people trackers and this one gave the least info I've ever seen. Totally not worth the $3.95 for 7 days as I won't use it after this 30 minutes
I gave this 2 stars. Not 5!
Hello Julie,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
Unfortunately, our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
I see you canceled your account with us; rest assured we will not be charging you any further. Since you initially signed for 7-days Trial, you can still avail of the service and run your unlimited searches up to the 15th of this month, after which the account will be automatically closed and deactivated.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I'm trying to find social media but it's just ain't of people and relatives w no links
Hello Krystal,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
Unfortunately, our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
I see you canceled your account with us; rest assured we will not be charging you any further. Since you initially signed for 7-days Trial, you can still avail of the service and run your unlimited searches up to the 15th of this month, after which the account will be automatically closed and deactivated.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
The info provided on this report lacks addresses and other items a Google search provided for free. This is a gimmick.
Hello Bryan,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
Unfortunately, our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
I see you canceled your account with us; rest assured we will not be charging you any further. Since you initially signed for 7-days Trial, you can still avail of the service and run your unlimited searches up to the 15th of this month, after which the account will be automatically closed and deactivated.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I tested on personal vehicle and it doesn't show me as the owner. Not worth a penny if it's inaccurate.
Hello Amanda,
Thank you for sharing your review and bringing this issue to our attention. We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
We see you are on our 7-days trial period that is good up to the 15th of this month. If you fail to cancel, you will roll over into a monthly subscription of $9.95 until you cancel as agreed on check-out.
If you have any comments, clarifications, or suggestions, please free to reach us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Hi,
Before signing up and paying the fee, I tried an e-mail check and it prompt the message that there is a full report. After paying the fee and signing up, I tried the same e-mail address, and surprise "Your search *******@yahoo.com did not return any results" I was expecting at least a social network report and websites inscriptions.
One of the reasons for which there is no report, probably might be that apparently, infotracer.com covers only US, not Europe...
Well, this very important detail is not mentioned anywhere!
If there is no coverage for Europe, I will cancel my subscription and asking for a refund.
Kind regards,
A.M.
Hello A.M.,
Thank you for sharing your review and bringing this issue to our attention. We're sorry your experience didn't match your expectations.
Please know that the initial or preliminary search is provided as reference material only. It concludes that the information exists, but the availability still depends if the report is publicly displayed, tagged as private/confidential, or protected. Thus, we can't guarantee complete or accurate information because public information varies. And you are correct that the records or information available on the site are mainly in the United States.
As requested, I went ahead and processed a refund of $3.95. Please expect this to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list.
If you have any other concerns, don't hesitate to reach us at your most convenient time.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I'm asking for a refund a didn't you the app. My phone will not allow me to download it.
Hello Dedra,
Thank you for taking the time to share your feedback. As I checked on your account, it showed that you have already run a search and provided a report.
You purchased seven days of unlimited search access, which will put you on a monthly subscription if not canceled; presented clearly to you upon check out and sent to you in a welcome email. You can also find this in our FAQs>Billing Issues: https://infotracer.com/faq/.
You can cancel anytime to avoid further billing.
If you have any comments, clarifications, or suggestions, please free to reach us at askinfotracer@infotracer.com at your most convenient time.
Have a great day!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Feels like a scam… charging a fee promising information that seems impossible to retrieve. First you advertise it as a "free service"… and then charge a fee… and still don't deliver on the information requested.
Hello Elcio,
We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
We see you are on our 7-days trial period that is good up to the 14th of this month. If you fail to cancel, you will roll over into a monthly subscription of $19.05 until you cancel as agreed on check-out.
If you have any comments, clarifications, or suggestions, please free to reach us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Info received is not correct. I checked a record I know and details received were not correct
Hello Ala,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
Unfortunately, our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
We are aware that you reached our Customer Care Team to cancel your account; rest assured we will not be charging you any further. Since you initially signed for 7-days Trial, you can still avail of the service and run your unlimited searches up to the 14th of this month, after which the account will be automatically closed and deactivated.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
It's giving me all the information about the car except what I wanted which is the owner's name
Hello Jestin,
We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
We see you are on our 7-days trial period that is good up to the 14th of this month. If you fail to cancel, you will roll over into a monthly subscription of $19.05 until you cancel as agreed on check-out.
If you have any comments, clarifications, or suggestions, please free to reach us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I know there is court records, plenty. This is a scam!
Hello Arnold,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
Unfortunately, our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
I canceled your account with us as you have requested; rest assured we will not be charging you any further. Since you initially signed for 7-days Trial, you can still avail of the service and run your unlimited searches up to the 14th of this month, after which the account will be automatically closed and deactivated.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Even in the instance when some information is given, no additional information is available, no photos, no dates, etc. It certainly isn't worth the $4.95 7-day trial. I'm extremely disappointed.
Hello Linda,
We're sorry to hear about your experience. We regret that the site didn't live up to your expectations.
It shows here you have already reached out to our Customer Care, and they already assisted you in canceling the subscription. The account was canceled and deactivated; rest assured, you will not get any further charges.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
This information is old not current and not worth the 4 dollars I just paid
Hello Angie,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better.
The License Plate information you are trying to check is not accurate due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
If you want to share any comments or suggestions, please feel free to reach us at askinfotracer@infotracer.com.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
*******222
Hello Rayfield,
Thank you for the excellent review! We are pleased that you appreciate the work we put in to serve you. It inspires us to do our best always.
If you want to share any comments or suggestions, please feel free to reach us at askinfotracer@infotracer.com.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mary,
Thank you for sharing your review and bringing this issue to our attention. We regret that your experience didn't live up to your expectations. Our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report. We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
If you have any comments, clarifications, or suggestions, please free to reach us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com