From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
Go in try and ck for other properties
Wants more money
Missing a lot of info other sites have, and there is also incorrect info.
Hello Nicole,
We're sorry to hear about your experience. Please know that we collect our data from public data sources and may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies. We can only gather information as is and as available. You can also check this in our FAQs>Data Questions: https://infotracer.com/faq/.
If you have any comments or suggestions, pls do not hesitate to reach us at askinfotracer@infotracer.com. We value your opinion.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
All I got was a map location of IP address. That can be gotten anywhere. You stated that I would find out owner of the IP address
Hello Sally,
We're sorry to hear about your experience. Please know that we collect our data from public data sources and may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies. We can only gather information as is and as available. You can also check this in our FAQs>Data Questions: https://infotracer.com/faq/.
If you have any comments or suggestions, pls do not hesitate to reach us at askinfotracer@infotracer.com. We value your opinion.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Essentially every field says "not on file".
I expected information in addition to what I had been able to readily identify myself with a quick Google search.
Will attempt another query, but similar results will cause me to cancel this within the trial period.
Hello Stacie,
Thank you for taking the time to share your feedback. We are optimistic that you will find it more helpful as you continue to progress on the site.
Unfortunately, some information might not be readily available since we are dealing with public records online. There is no guarantee, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I have a ticket that needs to be paid and dont have the ticket paper...
Hello Ondria,
Thank you for the lovely review! We are glad to meet your expectations and optimistic that you will find it very useful as you continue using the site.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I paid for the full membership thinking it would give me what I was looking for only to be asked to pay another $18 to see the full report.
Hello Tiffany,
We're sorry to hear about your experience. We regret that we didn't live up to your expectations. It shows here you have already reached out to our Customer Care, and they already assisted you regarding your concern. Please allow 3-5 business days for the refund to go back to your card.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Not good as no information was shown other than what anyone can get easy
Hello Denise,
Thank you for taking the time to share your feedback. We are optimistic that you will find it more helpful as you continue to progress on the site.
Unfortunately, some information might not be readily available since we are dealing with public records online. There is no guarantee, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I found exactly who I was looking for. It gave me all the information I needed.
Hello Lauretha,
Thank you for the lovely review! We are glad to meet your expectations and optimistic that you will find it helpful as you continue using the site.
I canceled your account with us as you have requested; rest assured we will not be charging you any further. Since you initially signed for 7-days Trial, you can still avail of the service and run your unlimited searches up to the 19th of this month, after which the account will be automatically closed and deactivated.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Trying make sure owners of vehicle I'm buying and reporting it
Hello Kevin,
We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
We see you are on our 7-days trial period that is good up to the 20th of this month. If you fail to cancel, you will roll over into a monthly subscription of $19.05 until you cancel as agreed on check-out.
If you have any comments, clarifications, or suggestions, please free to reach us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I search someone I know was arrested and it said there were 9 files. After payment the records said no arrests. This is wrong.
Hello Kathleen,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
It shows here you have already reached out to our Customer Care, and they already assisted you regarding your concern. Please allow 3-5 business days for the refund to go back to your card. If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Accurate informative and helpful Thank you very much
Hello Tracey,
Thank you for the excellent review! We are delighted that you like the service and find it helpful and informative.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com at your most convenient time.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
It isn't really informative or gives you what you need. Within a week, a person I found on the site all of a sudden isn't searchable
Hello Anne,
Thank you for the positive feedback. We are optimistic that as you continue to progress on the site, find it helpful.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Numerous incorrect items on my report. Misspelled name.
Hello Melanie,
We're sorry to hear about your experience. We know how frustrating it is not to get the information you expected to obtain.
Please know that we collect our data from public data sources and may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies. We can only gather information as is and as available. You can also check this in our FAQs>Data Questions: https://infotracer.com/faq/.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Not yet resolved issue about licensed architect from Iowa bar
Hello Bonetta,
Thank you for the lovely review! We are glad to meet your expectations and optimistic that you will find it helpful as you continue using the site.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I asked for a lien information and received a date of bankruptcy filing
Hello Taylor,
We apologize for any inconvenience this has brought you and understand your frustration with the service.
Unfortunately, our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
I offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please get in touch with us at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
No information provided. Just over all hard to use.
Hello Donna,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
Unfortunately, our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
Your account is canceled; rest assured we will not be charging you any further. Since you initially signed for 7-days Trial, you can still avail of the service and run your unlimited searches up to the 17th of this month, after which the account will be automatically closed and deactivated.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
You don't provide much information initially and to get more information you keep charging additional fees. What a scam.
Hello Sally,
Thank you for sharing your review and bringing this issue to our attention. We regret that your experience didn't live up to your expectations.
Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
If you are open to discussing this further, I offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge. Please do not hesitate to contact us at askrecordsfinder@recordsfinder.com, Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We see you had your subscription canceled and still have access until the 17th of this month, and you will no longer see any future billing from us.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
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Hello Heather,
Thank you for the excellent review! We are pleased that you appreciate the work we put in to serve you. It inspires us to do our best always.
If you want to share any comments or suggestions, please feel free to reach us at askinfotracer@infotracer.com.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Can't find some of the people I was searching by name or phone number
Hello Angie,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
Unfortunately, our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Didn't provide info tgat was advertised and now difficult to cancel
Hello Mitchell,
Thank you for sharing your review. We regret your experience didn’t match your expectations. We are aware that you reached our Customer Care Team to cancel your account, and they refunded the charge; please allow 3-5 business days for the refund to process.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jocelyn,
Thank you for sharing your review and bringing this issue to our attention. Please know that we collect our data from public data sources and may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies. We can only gather information as is and as available. You can also check this in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com