From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
Why did you claim initially to have the licence number expiration and after my payment such information is not available. Stop deceiving people. I have to cancel
First search tells me there was no info on a VIN number and I had 4 more vin searches left. I thought this was unlimited reports. Then I search for my father and arrest records and find nothing. He has had many through multiple states. So far I'm not impressed. I will be cancelling.
Hello Julie,
Thank you for sharing your feedback. We're sorry your experience didn't match your expectations. It shows here you've purchased 5 Premium VIN Reports + 1 Month Unlimited VIN Lookups. The initial VIN Look-up you ran was a Premium VIN search, which is why it prompted you to have still four more inquiries on top of the unlimited searches on your account.
Unfortunately, some information might not be readily available since we deal with public records online. There is no guarantee, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
You offer very little info beyond address, and I have no interest in investing in premium.
Hello Peggy,
Thank you for taking the time to share your feedback. We are optimistic that you will find it more helpful as you progress on the site.
Unfortunately, some information might not be readily available since we deal with public records online. There is no guarantee, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
The biggest scam ever. Waste my money. People please stay away. I could have gotten this for free else where..
Hello Deon,
We understand how frustrating it must be not to get the information you need. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available for the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
This experience we don't want our customers to have. Rest assured, we'll further improve our services.
I went ahead and processed a refund of $3.95. Please expect this to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list.
Thank you, and have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I can find more information via Google and regular public records. This is not information worth paying for.
Hello Sonya,
Thank you for sharing your feedback. We're sorry your experience didn't match your expectations.
Unfortunately, some information might not be readily available since we deal with public records online. There is no guarantee, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I came on your site for a revised phone number look up and upon me entering it your system is showing number unfounded
I paid your $4.? Fee for NOTHING no Help whatsoever
I was receiving unknown messages and NEEDED a revised phone number look up
This really stinks as I am disabled and live on a VERY limited Income
As far as I am seeing your site is a ripoff this is NOT right
Can ANYONE HELP
The situation with the FRAUDULENT messages have CAUSED and CREATED a Butt load of PROBLEMS with MY adult Children and NOW because of the FRAUDULENT messages I am UNABLE to SEE any of my GRAND Babies
This is NOT right
Can Anyone PLEASE Help
Hello Dawn,
Thank you for sharing your review. We regret your experience didn’t match your expectations. We are aware that you reached our Customer Care Team to cancel your account, and they refunded the charge; please allow 3-5 business days for the refund to process.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com. We’d greatly appreciate the opportunity to make things right and work toward earning back your business. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Would like to know if any probate proceedings are available. Report did not show this. So disappointed..
Hello John,
Thank you for sharing your review and bringing this issue to our attention. We're sorry to hear about your experience and understand your concern, but I regret to inform you that InfoTracer has never offered nor advertised this type of service.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Didn't find profile that even shows up on Google search
Hello Kevin,
Thank you for the review. Please know that we collect our data from public data sources, which may contain some inaccuracies.
Unfortunately, we can’t guarantee complete or accurate information because publicly available information varies.
You can also find this in our FAQs>Data Questions:
https://infotracer.com/faq/.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
This website is bull$#*!. There was nothing in my report and I know what should be in there. Scam!
Hello Emily,
Thank you for sharing your feedback. We're sorry your experience didn't match your expectations.
Unfortunately, some information might not be readily available since we deal with public records online. There is no guarantee, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I paid $20 for a report that doesn't give me any information. This site is a waste of money and is a fraud.
Hello Thomas,
Thank you for sharing your feedback. We understand your frustration for not receiving the information after paying the extra fee, and we sincerely apologize for this.
We have issued a refund of $15.00. Please allow 3-5 business days for the funds to be placed back into your account.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge; please provide the information indicated in the email sent to you.
Our records show that your account has been canceled, and you will not see any future charges from InfoTracer. According to our terms, you will still have access to your unlimited searches until December 16,2021.
If you wish to deactivate your login and unsubscribe, feel free to reach us at askinfotracer@infotracer.com.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
You fckin charged me to tell me, what kind of vehicle i, m staring at! No sht, I said I wanted the registered owner, s name! WHat a fckin racket!
Hello Kerry,
We understand how frustrating it must be not to get the information you need. Please know that our site can only generate records that are available publicly.
Unfortunately, the License Plate information you are trying to check is not available for one of the following reasons.
- The vehicle is newly purchased/transferred
- Has not been updated for a long time
- Due to state restrictions or under the protection of the Driver's Privacy Protection Act (DPPA)
- or has been purposely removed for privacy, confidentiality, and security reasons.
This experience we don't want our customers to have. Rest assured, we'll further improve our services.
I went ahead and processed a refund of $3.95. Please expect this to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list.
Thank you, and have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Horribly old info. Please refund my money and stop my auto pay.
Hello Paul,
Thank you for sharing your feedback. We understand your frustration, and we're sorry your experience didn't match your expectations. We see you have already canceled your subscription with us; rest assured you will no longer be getting any future charges. As for the outdated information,
Unfortunately, some reports might not be readily available or updated since we deal with public records online. There is no guarantee, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
It was great give me the information that i needed very helpful
Hello Rodrigo,
Thank you for the excellent review! We are excited that you found your information, and we are delighted that you like the service and continue to find it helpful.
If you have time, please reach us at askinfotracer@infotracer.com for any comments or feedback you want to share.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I did not get the owner information as stated in the purchase!
Hello Mike,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better. We're sorry your experience didn't match your expectations.
The License Plate information you are trying to check is not available for the following reasons.
- The vehicle is newly purchased/transferred
- Has not been updated for a long time
- Due to state restrictions
- or has been purposely removed for privacy, confidentiality, and security reasons.
If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Was a good rating I didn't get my money I was suppose to be getting for my phone and I also got locked outta my pay pal but I'm still give a good rating hopefully yous will help me out with a refund because of it
Hello Peter,
Thank you for the high rating and for bringing this issue to our attention. Your feedback helps us get better. We're sorry your experience didn't match your expectations.
I am processing your refund as requested. The amount of $3.95 for your 7days trial will be sent back to your account within 3-5 business days; rest assured, no further charges will incur. This account is now deactivated.
If you have any questions or feedback, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I bought a membership and still can't see car details
Hello Julie,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better. We're sorry your experience didn't match your expectations.
The License Plate information you are trying to check is not available for the following reasons.
- The vehicle is newly purchased/transferred
- Has not been updated for a long time
- Due to state restrictions
- or has been purposely removed for privacy, confidentiality, and security reasons.
If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I require the owner's info; name, address, contact info. Not merely the same info about the car I had seen previously.
Hello Lorin,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better. We're sorry your experience didn't match your expectations.
The License Plate information you are trying to check is not available for the following reasons.
- The vehicle is newly purchased/transferred
- Has not been updated for a long time
- Due to state restrictions
- or has been purposely removed for privacy, confidentiality, and security reasons.
If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I was greatly surprised by the information provided. Thank you.
Hello Kevin,
Thank you for the excellent review! We are delighted that you like the service and find it a good source of information. If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Great website overall had everything I needed to know.
Hello Ajah,
Thank you for the excellent review! We are pleased that you appreciate the work we put in to serve you. It inspires us to do our best always.
If you want to share any comments or suggestions, please feel free to reach us at askinfotracer@infotracer.com.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Rhea answered my question and provided the help I needed quickly and efficiently. I am thankful for her help.
Hello Ben,
Thank you so much for your kind words! We appreciate you taking the time to share your experience with us, and we agree that Rhea is truly a gem to have on our team! We count ourselves lucky for customers like you. If you need further assistance, please do not hesitate to contact us at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brad,
Thank you for getting in touch. We are sorry to see you go! We will move forward with your cancellation as requested. Please be aware you still have up to the 12th of the month for your searches.
Unfortunately, some information might not be readily available since we deal with public records online. There is no guarantee, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com