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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I cannot find the phone number, which is what I am after, can you please help
I was looking to see if the vehicle is paid off. Alos the record is not correct. The car has hail damage and is it lists it as not having any. Can you show it is paid off?
Hello Steven,
Thank you for sharing your feedback. I'm sorry we could not provide the information you needed. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I forwarded a request for the vehicle's Lien Record to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Excellent, report as expected with accurate information, thank you.
Hello Joseph,
Thank you for the 5-star review! We're thrilled you found the report accurate and helpful. We truly appreciate your recommendation and are glad we could assist with your search.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I am trying to locate the owner of the vehicle which is not stated in the report. I received a notice of a speeding violation and am not the owner of the vehicle.
Hi John,
Thank you for your feedback! I’m sorry if the outcome of your search did not provide what you were looking for.
I also tried searching for the information you needed, but was unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. Only government authorities, such as the police or courts, have the unlimited ability to undertake a VIN check and owner search. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I got the information i requested pretty quickly. Thank you.
Hi Daniel,
Thank you for the feedback! We're glad you received the information promptly. It’s always our goal to respond quickly and clearly.
We also appreciate the 4-star rating. We're all ears if there’s anything we can do to make your next experience even better. Your feedback is key to helping us grow and improve. Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Old information, not accurate, not trustworthy site, scam
Hello Lisa,
Thank you for your feedback. I'm sorry you're dissatisfied with the report you received. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources, and are subject to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information is less complete than the info from a different service provided for free through an automobile broker.
Hello Eliot,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No results for any searches. I need names. I am going to report this to google reviews.
Hello Laird,
Thank you for leaving a review. We sincerely apologize for not being able to provide the information you needed. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I can see that you contacted our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Misleading. It said that I would be able to see the owner of the vehicle but the only thing the report gave me was the specifications for the vehicle.
Hi Jared,
Thank you for your feedback! I’m sorry if the outcome of your search did not provide what you are looking for.
I also checked the information, but couldn’t locate anything in our database. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very Simply Put. I Requested Info And You Provided Exactly What Was Requested. Will Recommend Without A Doubt -2 Year Loyal Customer
Hi Alissa,
Thank you for your feedback! We're glad to hear we were able to deliver exactly what you needed.
While we noticed the 4-star rating, we truly appreciate your kind words and willingness to recommend us. We'd love to hear your thoughts on anything we could improve to earn a 5-star experience from you next time.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The results shown are useless and not at all relevant. The information cannot be filtered for applicable criteria and search for South Australia shows results from US.
Hi Gagandeep,
Thank you for your feedback. I’m sorry you were dissatisfied with the report you received.
Please know that we source our data from public records sources, and therefore, we cannot guarantee the accuracy or completeness of every record. Some records or information may be missing due to federal or state laws/restrictions.
We want to make things right for you. Let us search for the specific information you need. Feel free to give us a call or send an email to askinfotracer@ask.infotracer.com. We are committed to improving our service and ensuring you have a better experience moving forward. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I want to know who the owner ism I cannot easily find out that information when you said that it would be easily located.
Hi Lindsey,
Thank you for your feedback. I'm sorry you had difficulty finding the information you needed.
Good news! We have prepared a custom report for the owner's information. I’ve attached the information to a separate email for your convenience. Please don't hesitate to reach out if you have any further questions or need additional assistance. We’re happy to help. Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Received the information I requested, and cancellation was simple and straight forward with no hassles.
Hi Stephen,
Thanks so much for letting us know how things went! We’re happy you got precisely what you needed and the canceling was a smooth experience.
If you ever need a hand with anything, we’d be glad to help! Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Searched for a person who was dishonest and he ended up with 3 addresses. Three people using the same phone number. It was crazy. He used two names. Lived in a different place than what his social media said. So I got what I was looking for. You can cancel your subscription immediately after your payment goes through.
Hi Nancy,
Thank you for your feedback. We’re glad you were able to find the information you were looking for. Rest assured that active subscriptions have been canceled, and you should not see any future billing from us.
If you need further assistance, please call us or email us at askinfotracer@ask.infotracer.com. We hope to serve you better.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This was not what I was expecting and definitely not what I was looking for.
Hello Kristen,
Thank you for sharing your feedback. We sincerely apologize for not being able to provide the information you needed.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Found number quickly so I could find location to pay bill before it is do.
Hello Paul,
Thank you for your feedback! We're glad you were able to quickly find the number and pay your bill on time. Your convenience is important to us, and we appreciate you taking the time to share your experience!
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Bait and switch. Lure us in with very limited information then require us to pay more for the detailed information. AND the info that does appear is not current. Several months if not years OLD.
Hello Bradley,
Thank you for leaving a review. I'm sorry our service did not meet your data needs. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Wiweewooeeoeoeoeoeooeoeoeeoeoeoeoeoeoeoeoeoeoeoeoeoeoeo
Hello Isabella,
Thank you for your review! Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out to us at askinfotracer@ask.infotracer.com at your earliest convenience. We look forward to assisting you with any of your concerns. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It's ridiculous that after paying you can't search without giving a reason. Give me my money back.
Hello Carina,
We sincerely apologize for the confusion and inconvenience this has caused. I can see you were running a search for a license plate, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Fake advertising just lies the info is in accurate a waste of Time makes no sense
Hello Alexis,
I appreciate you leaving a review, and I'm sorry about the inaccuracy of our report. We source data from records made freely and publicly available by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Pamela,
Thank you for your review. I’m sorry you did not find the information you were looking for. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources, and are subject to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315