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From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
You offered one thing, and then I paid and got something completely different
I entered a few checks and nothing of importance showed up on any of them. Total waste of $3. Decided to enter my own name. Adress was very outdated, middle initial was incorrect and zero additional information was shown. Use a different service. Absolutely terrible.
Hi John,
I'm sorry you weren't happy with the service. Please be aware that InfoTracer provides data compiled from publicly accessible sources. Such data are not produced, verified, or guaranteed to be accurate by us. We only obtain it from a variety of sources, including websites.
Visit https://infotracer.com/terms/ to discover more about where we collect our data from.
I hope you can allow me to help investigate your feedback further; please feel free to contact me at askinfotracer@infotracer.com since I cannot locate your account using the name you provided in this review. Rest assured; I'm here to help.
I look forward to hearing from you.
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Purchased a trial subscription and did a search on myself, very impressed regarsing the accuracy of the information that was provided regarding historical datasets.
Hello William,
Your review is highly appreciated! We’re happy that you are satisfied with our service. We always put the satisfaction of our customers first, and we are delighted that we were able to deliver that. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It did not show me what I was looking for. I was looking for arrest records and mugshots but neither one was shown in my report.
Hi Virginia,
We appreciate your feedback and are sorry you were dissatisfied with the information received. Unfortunately, we cannot guarantee a mugshot with every criminal records search. Availability of these items varies from state to state and county to county.
We would still love to assist you and improve your experience. Please give us a call or send us an email at askinfotracer@infotracer.com. We look forward to hearing from you! Have a great day ahead, and stay safe!
Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
Hjkkggyhjjhgfdssafhibbfdyuonbgxxzbnko boyfriend Biggs go bb
Hi Savannah,
Wow! Thank you for the five stars! We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for the report only because it said it would include title information. Then the report came and it said title information was a separate report and another fee. Misleading to say the least.
Hello Teresa,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification, which will continue running the search without additional fees.
We want to turn things around and assist you in getting the information you need at no extra cost. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was needing information very quickly and found InfoTracer's site. It is extremely easy to navigate and provided more than enough information. If you need something on a one-time basis or on an ongoing basis InfoTracer provides a great service at a reasonable cost.
Hello William,
Your review is highly appreciated! We’re happy that you are satisfied with our service and that our site is easy to navigate. We always put the satisfaction of our customers first, and we are delighted that we were able to deliver that. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The website said that the $2.95 report would have specific information which it doesn't have.
Hello David,
We sincerely apologize if you could not find the information you were looking for on the site. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I believe you misrepresent your services, nowhere when I signed up did it say that I would have pay additionally for more information
Hello Shauna,
Thank you for taking the time to give us a review. Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification, which will continue running the search without additional fees.
We want to turn things around and assist you in getting the information you need at no extra cost. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very helpful I will be using it again it was very helpful and it helped me to learn how to use the app and how to be able to look up stuff and I appreciate it and I thank you
Hi Garrell,
Your review is highly appreciated! We're happy you're satisfied with the service. We put a lot of effort towards exceeding expectations like yours and are pleased to say we succeeded. We hope that you will also recommend us to others! Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Frustrated at first but this gave me a lot of info and can attempt other search with accurate name information.
Hi Karen,
Thank you for this excellent review! We're pleased you're satisfied with the information and assistance you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Excellent customer service! My questions were answered promptly and efficiently!
Hi Kim,
We're happy you had a great experience with customer service. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Got exactly what I needed, dealer was lying and this proved it.
Hi Heather,
Thank you for the five stars! We're happy you're satisfied with the service. We work hard to meet expectations like yours and are delighted we hit the mark for you. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I ordered the premium report on an individual that I know is currently in prison. The report gave me no specific details. What the official
Charge was, where she is located and such. The only info I was able to get was info I go get from a simple google search.
Hi Darby,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Due to legal state restrictions beyond our control, data may contain errors and omissions.
We want to make things right and help you get the required information. If you prefer, we can schedule a call whenever you are available, or you can contact us via email at askinfotracer@infotracer.com. Please know that we are here to assist you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I give this site a 3 star since it is horrible to maneuver around but customer service was good and it had more up to date information than most others. However, in general, I find these sites are years behind with data. Infotracer at least was up to date 2 years ago.
Hi Vallee,
We value your feedback and are happy to know you're satisfied with the customer service you've received. We're sorry to hear you found our site challenging to maneuver. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Our data may contain errors and omissions due to legal state restrictions that are not in our control.
We would love to assist you and improve your experience. Please give us a call or send us an email at askinfotracer@infotracer.com.
Rest assured; we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was looking up my car's specifications and it's very fast and cheap subscription. I
Hi Christian,
Thank you for this excellent review! We're happy you found the information you needed. The entire team will be pleased to read what you wrote. We work hard to meet your expectations and are delighted we hit the mark for you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for a license plate search. It identified the owner. However owner search lead me to four people by the same name in the same town. Would prefer link to person found as owner and not just the name.
Hi Adam,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. We want to make things right and help you get the required information. If you prefer, we can schedule a call whenever you are available, or you can contact us via email at askinfotracer@infotracer.com. Please know that we are here to assist you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The girl was friendly and help to easily cancel my subscription. No attempt to sale the service pleasant experience
Hi Carl,
Your review is highly appreciated! We're happy you're satisfied with customer service. We put a lot of effort towards exceeding expectations like yours and are pleased to say we succeeded. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was told that paying would give me current owners info for hit and run on my animal but showed nothing of that
Hello Priscilla,
Thank you for taking the time to leave us a review. We sincerely apologize if the current owner's information of the vehicle you were searching for is unavailable. This may happen if the car is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control. Rest assured; we will be improving our services and becoming better in the future. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The correction you allowed me to figure out is great!
Hi Christopher,
Thank you for this excellent review! We are happy that you are satisfied with the service. We always value our customers’ experiences and satisfaction, and your review makes us want to work harder. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rolando,
We appreciate your feedback, and we're sorry you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest as you are free, or you can contact us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315