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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I wanted my window sticker and your report is confusing and misleading. I am third owner and you have it listed as 11 owners
The original report was what I wanted. I was not happy that I was signed up for a service, so I canceled and asked for my account closed.
Hi Rick,
We value your feedback and are happy you're satisfied with the service. We apologize for any confusion; on our checkout page, before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided.
Upon checking your account, we can confirm that your account has been canceled; our company will no longer bill you. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
Most of it was helpful but i
Needed much more so u souls included cars or trucks
Hello Elvira,
We appreciate your feedback and are sorry to hear you received limited information. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
We would love to turn things around and help you out. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a nice day ahead!
Sincerely,
Arden
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
I am trying to find records of person living in Colorado but they have moved to Nebraska and it only searches their records in nebraska
Hi Steven,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Due to legal state restrictions beyond our control, data may contain errors and omissions.
We want to make things right and help you get the required information. If you prefer, we can schedule a call whenever you are available, or you can contact us via email at askinfotracer@infotracer.com. Please know that we are here to assist you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The first page says pay $3 and get all the info including owner now you want another $10 for it. And after paying the $3 you offer a full year for X amount and i paid that. I'm not paying another 10 here 30 there please give me the premium report.
Hello Chad,
Thank you for taking the time to give us a review. Premium Reports are optional add-on services only that are separate from your subscription. You can simply exit the pop-up notification, which will continue running the search without additional fees.
I've checked your contact with customer service and see a ticket for additional assistance was created. Please expect a response or report within 24 to 48 hours. If you do not get a response within the given timeframe, please email me at askinfotracer@infotracer.com. Rest assured; I'm here to help. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The whole reason I bought the report was to see the vehicle owners name and there is no name in the report. It's a complete waste of money and very deceptive.
Hello Amy,
We sincerely apologize if we could not provide the vehicle owner information you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured; we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was amazing and the customer service support was beyond anything I could imagine.
Hi Jason,
Your review is highly appreciated! We're happy that you were satisfied with the customer service. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Nananananaanananan
Anananaananaanan
Nanananananananan
Hello Steve,
Thank you for your review. We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please get in touch with our Voice of Customer Team at askinfotracer@infotracer.com with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our business!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Nothing resolved and this site released my information to someone who requested information other then me
Hi Leticia,
We sincerely apologize for what happened. Please be informed that we cannot correct or delete information from public records. We only gather the information digitized by the state or the county. Upon checking, I can see that you've contacted customer service, and we have provided you with a refund. Please expect the funds to reflect in 3 to 5 business days.
If you need further assistance, please don't hesitate to let us know. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good very very very very very very very very very good good
Hello Travis,
Thank you for leaving us a review! We truly appreciate you taking the time to share your experience with us. We always value our customers' experiences and satisfaction, and your review makes us want to work harder.
Please let us know if there's anything else we can help you with. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was hoping that I received more detailed information than just a landmark and zip code of where it's device MAY be located.
Hi Stephanie,
We're sorry to hear you're dissatisfied with the information you received. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions we do not control. Our disclaimer displays this on the website's landing page, hoping all customers are aware before processing searches or subscriptions. Nonetheless, please remember that we update our information occasionally, so you can always check back for newly updated ones.
We try to provide accurate information; however, our records are from different public sources. We do not own it, and we do not have control of its content. I hope you understand. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Found long lost friend. Visiting california 2008 and made some friends there. Lost contact over years
Hi Jenni,
Thank you for the five stars! We're pleased to hear that you could find the information you needed. We work hard to meet expectations like yours and are delighted we hit the mark for you. We hope that you will also recommend us to others! Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I wasn't able to see who the vehicle was registered to, only the month and state it was registered in.
Hello Amber,
We sincerely apologize if we could not provide the vehicle owner you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured; we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Morgan was excellent! Rate her a 10 overall! I have always gotten quick service when calling for help concerning my account. I recommend without hesitation the INFOTRACER team.
Hello Dr. Joseph,
Your review is greatly appreciated. We're happy you're satisfied with the assistance you received. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Anna,
We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. Please get in touch with us at askinfotracer@infotracer.com with any further comments, concerns, or suggestions you wish to share. We will love to make things right if you give us another chance.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Danny,
Thank you for leaving us such an excellent review! We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words; we look forward to seeing you again.
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very good results.
Worth the $2 95 100% I have used this company several times now and have got accurate results.
Hi Debra,
Wow! Thank you for this awesome review! I'm happy you found the service worthwhile. We hope that you will also recommend us to others. Have a wonderful weekend, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Even now the submit button doesn't work. At times something would pop up, take me somewhere else that wouldn't let me escape the page and I had to close the site and go back in.
Hi Lena,
I'm happy you were able to find the information you needed. Please know that your feedback about our site will help us improve. I would love to hear more about what happened. Please feel free to give us a call or send an email to askinfotracer@infotracer.com.
I look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Saint,
Thank you for this excellent review! We're happy you find our service easy to use. We work hard to meet expectations like yours and are delighted we hit the mark for you. Have a great weekend, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Infotracer found owner of unknown cell number that I wasn't familiar with. It was very helpful to learn who the caller was.
Hi William,
We're happy you found the information you were searching for. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dennis,
Thank you for taking the time to give us a review. Please be advised that we never advertised the information on window stickers. Still, we do have the vehicle specifications, which include some information that can be found on a window sticker. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions we do not control. Our disclaimer displays this on the website's landing page, hoping all customers are aware before processing searches or subscriptions.
We can confirm that your account has been canceled; our company will no longer bill you. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315