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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It's a scammer email and I was hoping to find more connection. There was almost nothing but the name that was used for in the email address.
Hello James,
Thank you for leaving a review and I'm sorry our service did not satisfy your data needs. I can see that you were trying to find information on a VIN. What specific type of record are you looking for? I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Said I'd be able to figure out who's license plate it was if I paid the money and it didn't give me any more information than the free version
Hello Sofia,
Thank you for the review and I'm sorry we could not provide you with the owner's information of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on August 16,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good information in the report. Very helpful in looking for a used car
Hello Donna,
Thank you so much for sharing your positive feedback regarding the report you received. We're thrilled that the information was helpful in your search for a used car. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The sales point was to find the owner and that is what your website stated before I paid. Now it appears that this representation was false. As a result I was fraudulently induced to purchase the report which is nothing more than a dealership information sheet on the vehicle which I could ontain on the web for free. Thus the information you provided is completely useless for the purpose that it was intended. I will be taking further action on this matter in NY
Hello Marc,
Thank you for taking the time to leave a review and I'm sorry that we could not provide you with the owner of the vehicle you were searching for. I understand how frustrating it must be not to get the information that you need. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see here that you were running a search for a License Plate, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide any information, I went ahead and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I ran a search and it reported it had found information and compiled a report. After paying to see the results it produced a null report with no person matching the specified name. Not cool.
Hello Douglas,
Thank you for taking the time to leave a review and I'm sorry you're dissatisfied with our service. This is not the kind of experience we wanted you to have. Please know that everyone is welcome to do a Preliminary Search on our site. The preliminary search is provided as reference material only. It concludes that the information exists, but the availability of the report depends on whether it is publicly displayed or tagged as private/confidential.
Upon checking, I can see that you were trying to find information on someone. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I like your website. It has a clean and user-friendly design. The navigation is intuitive and easy t
Hello Matthew,
Thank you for your kind words and positive feedback about our website! We're thrilled that you appreciate the clean and user-friendly design. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. Your feedback will motivate and inspire us to continue to improve and enhance the user experience.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Jacob,
Thank you for taking the time to leave a review. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out to us at askinfotracer@infotracer.com at your most convenient time. We look forward to assisting you with any of your concerns. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was able to go straight to the information I needed. I actually needed to look up the dates for a couple of things and found it very easy to navigate the app.
Hello Pinkie,
Thank you for the 5-star review! We're thrilled that the app was able to meet your needs effectively! It's great that you were able to quickly find the information you were looking for, especially when it involved important dates. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Mark,
Thank you for still taking the time to give us a review despite not yet entirely trying out the service. Please let us know if you need assistance, especially with your searches. Rest assured; we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good good Good good Good good Good good Good good Good good Good good Good good Good good Good good Good good Good good
Hello Grace,
Thanks for the review! We work hard to meet your expectations and are happy to hear we hit your mark. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was ok not all I was looking for though and a little outdated
Hello Brittney,
We're sorry you're dissatisfied with the report you received. Our information is sourced from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not our control. We appreciate your understanding in this matter.
We would love to turn things around and help you out. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Totally misleading and didn't give me the owner's name of the plate.
Hello Alexandria,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Our data may contain errors and omissions due to legal state restrictions that are not in our control.
Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You offer an intro Report with NO mention that it is very limited!?
And then you "mention", after the fact, that I can pay more for what I expected in the first place? I am posting negative reviews and contacting the BBB unless you refund my money.
Hello Luis,
We're sorry you're not satisfied with the information you received. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions we do not control. Our disclaimer displays this on the website's landing page, hoping all customers are aware before processing searches or subscriptions. I hope you understand.
We can confirm that your account has been canceled; our company will no longer bill you. And since we could not satisfy your needs, I've canceled your account and refunded $2.95. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Slow website, but overall effective at what it does
Hello Jordan,
Thank you for your final review and for taking the time to share your thoughts. We apologize for any inconvenience caused by the slow loading times. Rest assured, we are working on improving our services.
We are delighted that despite the slow speed, you found our website effective at fulfilling its purpose. We prioritize customer experience and satisfaction, and your feedback motivates us to improve our service so we can deliver an even better experience next time!
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I wanted to find out information about an old high school friend, and I did thanks to this great website!
Hello Eric,
Thank you for your kind words! We are thrilled that you had an excellent experience with our website. It's good to know that we could assist you in reconnecting with your old high school friend by providing the information you needed.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Misleading pieces of $#*!. Remove so info provided to y'all. I always laugh last.
Hello Rafael,
Thank you for leaving a review and my sincere apologies for the frustration you may have experienced with our service. I'm sorry if you feel that the information provided was misleading or incorrect. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I can see that you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for a premium and got no information found on either report.
Hello April,
Thank you for leaving a review and I'm sorry our service did not satisfy your data needs. Upon checking, I can see that you were running license plate searches, and we were able to provide results for one of the searches. The results of your searches can be found under the 'MY REPORTS & SAVED REPORTS’ section.
Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Nothing in this PAID site that you cant find for free elsewhere. This website first stated a person I was searching has a criminal / arrest record. Once the fee was paid, there is no criminal arrest record. Totally pissed.
Hello Kelley,
Thank you for taking the time to leave us a review and I'm sorry to hear about your frustrating experience. I understand how disappointing it must be not to find the information you expected after paying for our service. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@infotracer.com. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I'm trying to use it now and this survey is in my way
Hello Johnnie,
We appreciate you taking the time to leave a review and we apologize for the inconvenience caused by sending an early survey invite. We hope that you were able to find what you were looking for on the site. If not, please give us a call or send an email to askinfotracer@infotracer.com, and we will be more than happy to help.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello M,
Thank you for taking the time to leave a review and my sincere apologies for the disappointment caused by the lack of information with the report you received. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. Nonetheless, please be reminded that we constantly update our information from time to time, so you can always check back for newly updated ones.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315