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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I thought I was buying one review but ended up getting charged monthly. Not happy with the false advertising.
Not a lot of info and can't click on a specific link
Hello Saadya,
Thank you for the review and I'm sorry you're dissatisfied with the report you received. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
Additionally, our international searches are limited at the moment, and while we are expanding our resources, it is still under development, and further support is not yet available. Nonetheless, please be reminded that we constantly update our information from time to time, so you can always check back for newly updated ones.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid to know the name of the owner of the vehicle and I don't have that information, I have to pay more to MAYBE know
Hello Helon,
Thank you for leaving a review and I'm sorry we could not provide you with the owner's name of the vehicle you were searching for. Please know that although the premium report may provide additional vehicle specification details, your regular subscription will be able to determine vehicle ownership if it is available publicly, just as the same as premium reports.
I can see that you were running VIN searches. I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid for access to info and wasn't given anything I couldn't find for free online. Need owner info to follow up on a hit and run.
Hello Kassie,
Thank you for leaving a review and my sincere apologies that we were not able to provide you with the vehicle's owner's information.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on August 24,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great GreatGreatGreatGreatGreatGreatGreatGreatGreatGreatGreatGreatGreatGreatGreatGreatGreatGreatGreatGreatGreatGreat
Hello Paul,
Thank you for the awesome review! We're thrilled that we were able to provide you with exactly what you needed. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your search said info was located and when i paid to get the report its all blank...it say 5 addresses found but none in the report. Must be a scam website
Hello Jeet,
Thank you for taking the time to leave a review and my sincere apologies for the frustration and inconvenience you've experienced with the search results and the report. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you were trying to find information on someone, and we were able to provide results. The results of your searches can be found under the 'MY REPORTS & SAVED REPORTS’ section. I hope this information is helpful, and if you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The first search makes it seem like there is info when there isn't. Feeling scammed
Hello Jonathan,
We appreciate you leaving a review and I'm sorry that you had a frustrating experience with your initial search. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you were running a search for a License Plate. I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was trying to find the recent number but it didn't show up. Instead it shows the old number of another country.
Hello Yash,
Thank you for the review and I'm sorry our service did not satisfy your data needs. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Upon checking, I can see that you've already contacted customer service and can confirm that your account has been canceled. Rest assured, our company will no longer bill you. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Little aggravating to navigate and I have to keep starting over per VIN. It's working.
Hello William,
Thank you for sharing your experience with us. We're sorry to hear that the navigation has been a bit frustrating for you, and we appreciate your patience as you work through the process. We're glad to know that it's ultimately working for you.
Please be advised that your account is active and will renew on August 23,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was good. It's a good way to find people and easy to use
Hello Joshua,
Thank you for your positive feedback! We're delighted that you had a great experience using our website. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I bought it becuase it said it would name tye previous owner, but then that information didn't show - waste of money
Hello B,
We appreciate you leaving feedback and my sincere apologies that we were not able to provide you with the vehicle's owner's information. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I forwarded your concern to one of our research specialists, who will look into this for you. One of them will get back to you today. Please let me know if I can help you with anything else. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Accurate information at a reasonable price. Very reliable
Hello Susan,
Thank you for your positive feedback! We're thrilled to hear that you found our service valuable. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was told I would get detailed title info and it did not provide it.
Hello Jessica,
Thank you for taking the time to give us a review and we sincerely apologize if you could not get the information you needed. I’ve checked and can see that you requested a report when you gave us a call. One of our researchers will reply in 24 to 48 hours. Please let us know if there’s anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your site is a bait and switch advertising Free Vin Lookups. Then $2.95 to get actual data. After spending that we learn there is Premium data requiring more money and then subscription fees. In the end, CARFAX is the more trusted source in order to not be messed around. The $2.95 was of no value and now I need to charge back with VISA.
Hello Michael,
Thank you for taking the time to leave a review and I'm sorry you're dissatisfied with our service. This is not the kind of experience we wanted you to have. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, Premium Reports are optional add-on services that are separate from your subscription. You can exit the pop-up notification and continue the search without extra fees.
We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control. Nonetheless, I went ahead and processed a refund of $ 2.95 and $ 9.95. Please expect the funds to reflect in 3 to 5 business days. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Just needed a one time check of a plate as I received a toll bill for my deceased father and needed to see if the plates matched someone else to dispute the charge with the toll company
Hi Kelli,
We're happy you found the information you were looking for. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for this report thinking I would get till in formation on this car I. Look g at report and it tells me nothing on title but if I pang additional $9.95 jtmayu say if it was rental. Fleet which I was trying to fi nd out io the first place. I dislike all the car sites its always bait n switch you end up pahyi g more than you thought you would
Hello John,
I appreciate you taking the time to leave a review and I'm sorry our service did not satisfy your data needs. The notifications regarding additional fees of $9.00-$25.00 for the Premium Reports are optional add-ons only. Please know that although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. Nonetheless, you can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
Additionally, identifying if the vehicle is a rental fleet is not part of our service. We can provide you with publicly available Car Title details, VIN/Plate ownership, and vehicle specifications.
Please be advised that your account is active and will renew on August 19,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The report does not give you information like service reports. The data is inferior to what I have seen from others. I thought it would be better. Maybe they have that in the extra premium report, but they do not share it with your original purchase.
Hello David,
Thank you for taking the time to leave a review and I'm sorry you were dissatisfied with the report you received. Please know that although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Additionally, maintenance record is not part of our service. We can provide you with publicly available Car Title details, VIN/Plate ownership, and vehicle specifications. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No correc and un-actually information and the information is so many years of the past so confused your page
Hello Ramona,
Thank you for taking the time to leave a review and I'm sorry to hear that you found the information on the page to be inaccurate and outdated. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
There was no record of the vin on this automobile there for there were no results
Hello Jeffrey,
Thank you for leaving a review and I'm sorry you did not find the information you were looking for. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Upon checking, I can see that you've already contacted customer service and can confirm that your account has been canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until August 18,2023.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This data is what i was looking for my investigations thank you
Hello Carlos,
Thank you for your positive feedback! We're delighted that the data we provided was useful for your investigations! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gary,
Thank you for taking the time to leave a review and I apologize for the confusion. The pre-checkout page gives you an overview of the package you choose, including the cost, details of the service, and length of the package. Before the billing was accepted and concluded, we asked you to carefully read the invoice and click the required buttons to show that you understood the terms and conditions.
I want to help investigate this further, but I was unable to locate an account using the name you provided in this review. Please reach out to me at askinfotracer@infotracer.com or give me a call at +1 833-922-2315 so I can turn things around.
I look forward to hearing from you,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315