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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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$2.99 report doesn't contain enough useful information, forces you to upgrade.
For $2.95 I was to get a 7 day trial. The information I allegedly paid for is kept behind the "Premium ServIce" paywall...Now you want another $9.95
Dishonest company!
Hello John,
Thank you for taking the time to leave a review and I'm sorry to hear about your frustrating experience. Please know that the notifications regarding additional fees of $9.00-$25.00 for the Premium Reports are optional add-ons only. You can simply exit the pop-up notification, and it will continue to run the search without any additional fees.
I can see that you were trying to find information on a VIN. What specific type of record are you looking for? I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I only used the site once. It does not allow to have recent information in real time
Hello Gwenaelle,
Thank you for leaving a 5-star review! We appreciate your feedback regarding your experience with the site. We understand that real-time information is important, and we apologize for any inconvenience this has caused. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. Nonetheless, we constantly update our information from time to time, so you can always check back for newly updated ones. Rest assured; we are working on improving our services.
Nonetheless, I canceled the account to avoid future charges from us. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I used this service to see if a vehicle I might possibly purchase was in and accidents
Hello James,
Thank you for using our service to gather information about the vehicle's accident history before making a potential purchase. I forwarded your concern to our research team, who will look into this for you. One of them will get back to you today.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is such a bait and switch...never giving what is promised up front...ONLY to ask for more money to get what you really want.
Hello Renita,
We appreciate you taking the time to leave a review and my sincere apologies for the frustration this has caused. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
Upon checking, I can see that you’ve reached out to our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't get the info I wanted but has a ton of available info
Hello Harout,
Thank you for your feedback! We're glad that you found our service helpful with its wealth of available information. We're sorry to hear that you didn't get the specific information you were looking for this time.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I had a prior membership at $9.95 a month but, it was canceled due to lack of payment. My debit card had been compromised so it needed to be shut off, resulting in some automatic payments I had scheduled didn't get updated(my bad). So when I realized this got back into renewing my membership I opted for the annual payment of $39.95 a yr. This time around and once I saw how much I was saving, I was sold. That's like 8 months free. That's a win-win! Thanks info search.
Hello Bonnie,
Thank you so much for your wonderful 5-star review! We greatly appreciate your support and your loyalty to our service.
We're delighted to hear that you found value in our annual membership option. It's fantastic to know that you recognized the cost savings and decided to go for it. We're here to provide you with accurate and reliable information, and we're thrilled that our service has been helpful to you.
If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was searching for police records on someone and what I got was something I could have gotten anywhere for free.
Hello Kelly,
We appreciate your feedback and are sorry you were dissatisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Please know that we are working hard to improve our international search. Rest assured; we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Wrong on not finding as i know for fact of used email atm im thinking scam
Hello Christopher,
Thank you for taking the time to give us a review. Upon checking, I can see that you've already contacted customer service and are sorry you were dissatisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Please know that we are working hard to improve our international search. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Could not find any info on email sucked was not happy it could not give me any info on the email
Hello David,
We're sorry that you could not find the information on our site. Our reports may not always be 100% up-to-date, accurate, or complete since data is pulled from records maintained by various state, county, municipal, and other agencies. Many others are only partially digitized. Records may exist that cannot be accessed digitally. Please use our results as a reference point and no substitute for your due diligence.
To learn more about where we get data from, please visit: https://infotracer.com/faq/
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Information is wrong. Can't even find my phone number that I have had for 45 years. Where do you get this?
Hello Carmen,
Thank you for taking the time to leave a review, and my sincere apologies for any inconvenience caused by the incorrect information provided in the report. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit: https://infotracer.com/faq/
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can contact us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Purchased so I can find out owners name. Turns out a lie.
Hello Matthew,
I'm sorry you did not find the information you were looking for; I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could satisfy your needs, I processed a refund of $9.95 (Single Premium Vin Report). Please expect this to reflect in 3 to 5 business days. Rest assured; we will be improving our services and become better in the future. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for what I already knew for free. Waste of money
Hello Nicole,
We appreciate your feedback and are sorry you were dissatisfied with the service. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I've checked your contact with customer service and see that a ticket was created for additional assistance on the vehicle owner's information you're looking for. Please expect a response or report within 24 to 48 hours. If you do not get a response within the given timeframe, please let me know by sending an email to askinfotracer@infotracer.com. Rest assured; I'm here to help. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Promised information that wasn't given. Would have to pay a premium price to get the info. False advertising
Hello Elizabeth,
Thank you for the review, and I'm sorry our service did not meet your data needs. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people's databases to verify that the information exists in the United States and is just a preview of the possible results available once you've subscribed to our services. The Premium reports are optional add-on services separate from your subscription. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
We want to turn things around and assist you in getting the information you need at no extra cost. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My PC is almost shutting down from all the virus that they had seem to clear them all up it's good
Hello Kyle,
Thank you for your positive feedback! We're delighted that you had a great experience using our website. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information provided does not give me what I need. Specifically, I need to know the owner of the vehicle. If you are unable to provide this information, please cancel immediately. Once again, I have wasted time and money. You are the 3rd company who indicated you could provide the information I need which is the name of the owner of this vehicle.
Hello Loren,
Thank you for taking the time to give us a review. Upon checking, I can see that you've already reached out to customer service, and we sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Charges you $3 for "access" then another $10 for "premium"…. Such a scam. You should be ashamed to run a business like this. Just be honest and you'd do so much better.
Hello Gage,
Thank you for your feedback and my apologies for the confusion and inconvenience this has caused. Please know that the notifications regarding additional fees of $9.00-$25.00 for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I can see that you were trying to find information on a VIN. What specific type of record are you looking for? I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was represented as if I would get the identity of who owns the car from the license plate number and I've only gotten information about the physical card itself.
Hello Rose,
Thank you for your feedback and I sincerely apologize if you could not get the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I do see that we have forwarded a ticket to our research team. One of them will get back to you within 24 to 48 hours. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great price, easy and quick! Got exactly what I needed!
Hello Danielle,
Thank you for your positive review! We're thrilled that you found the information you needed through our service! It is our goal to provide valuable information efficiently and at a great price and it's great to know that we met your expectations perfectly.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your website is misleading and does not provide any useful information.
Hello Calvin,
Thank you for leaving a review and I'm sorry you are not satisfied with our service. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you were trying to find information on a VIN. What specific type of record are you looking for? I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Fred,
We appreciate you leaving feedback and I'm sorry you found the $2.99 report lacking in useful information. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Additionally, Premium Reports are optional add-on services that are separate from your subscription. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I would love to turn things around and make it right if I can. I can see that you were trying to find information on a VIN. What specific type of record are you looking for? Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315