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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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I was looking to find someone and couldn't find the person. It gave me different addresses and not what I was looking for...very disappointed.
Misleading. Advertises information so I subscribed then wants to charge more for the advertised information
Hello Scott,
I'm sorry to hear about your negative experience with the subscription service. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, Premium Reports are optional add-on services that are separate from your subscription. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I can see that you were running License Plate searches. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I got the info I needed. Thank you for your time and all the help and info giving
Hello Timothy,
You're very welcome, Timothy! We're glad we were able to assist you and provide the information you needed. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for a full report which mean FULL not pay for premium then we will give you the rest of the information. If I pay to see a full report then that is what it should be not hidden costs
Hello Timothy,
We appreciate you taking the time to leave a review and my sincere apologies for any inconvenience this has caused. Please know that Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification and continue the search without extra fees.
I can see that you were trying to find information on a VIN, and I sincerely apologize but I could not find any additional information on your request within our database. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on August 9,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Poor no information given on phone number supplied
Hello Brian,
Thank you for leaving a review and I'm sorry you did not find the information you were looking for. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
Additionally, our international searches are limited at the moment, and while we are expanding our resources, it is still under development, and further support is not yet available. Nonetheless, please be reminded that we constantly update our information from time to time, so you can always check back for newly updated ones.
Please be advised that your account is active and will renew on August 9,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not as much info as i know she has a criminal appearance on 8 aug 1923 which has gone on for a year, but none is shown.
Hello Irving,
Thank you for leaving a review and I’m sorry you did not find the information you were looking for. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very good easy finding cost is not too much thank you
Hello Jimmy,
You're welcome, Jimmy, and thank you for the 5-star review! We're thrilled that you found our service to be good and easy to use and that the cost was reasonable for you. Our goal is to provide a user-friendly and affordable experience to our customers and we're glad it has met your expectations.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I've gotten more info from this site than any others I've tried previously.
Hello Laura,
Thank you for the 4-star review! We appreciate you sharing your positive experience with our site. We are thrilled that our service has been helpful to you and provided more information than other sites you've tried before. We prioritize customer experience and satisfaction, and we are happy that you are satisfied with our site!
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Only got membership for a vin identification. Didn't work. Came back that I put in wrong info
Hello Traci,
We appreciate you leaving a review and I apologize for the inconvenience you experienced with our service. I understand how frustrating it must be not to get the information that you need. I can see that you were trying to find information on a VIN, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on August 8,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Easy and Clear to use. Help is readily available. I found the imgormation I needed in 20 minutes
Hello Paul,
Thank you for your positive review! We are delighted that you are enjoying your experience with us so far. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Says there are results and then when you pay! No results! Scam!
Hello Troy,
Thank you for leaving a review and I'm sorry you did not find the information you were looking for. Please know that the preliminary search is provided as reference material only. It concludes that the information exists, but the availability of the report depends on whether it is publicly displayed or tagged as private/confidential.
Additionally, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
Rest assured; we constantly update our information from time to time, so you can always check back for newly updated ones.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It's absolute crap. Wase of 2.99 $. There is no data that was presented despite available Driving License, and other key records. It is plain and simple cheating.
Hello Murali,
We're sorry to hear that you were not satisfied with the service. We want to turn things around and assist you in getting the information you need at no extra cost. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was very satisfying and I will recommend it to anyone because it's a great tool to have on your device and I promise you that just give a try and you'll see for yourself
Hello Christopher,
Thank you so much for your glowing 5-star review! We are thrilled that you had a satisfying experience with our service, and we genuinely appreciate your kind words.
Your recommendation means a lot to us! We're delighted that you found our tool to be a valuable addition to your device. Our team works hard to ensure our service is user-friendly, efficient, and provides the necessary information.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Sarah,
Thank you for your positive feedback! We're delighted that you found our service easy to use. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I received some of the info I needed, it just wasn't up to date with a current incident or other pertinent info like marriage for instance. Good info otherwise
Hello Ronke,
Thank you for taking the time to share your feedback with us. We appreciate your 4-star review and are glad you found some of the information you needed through our service.
We apologize for any inconvenience caused by the lack of up-to-date information on a current incident or other pertinent details, such as marriage records. We understand the importance of accurate and current data and are constantly working to improve our data sources and update our information regularly.
We want to turn things around and assist you in getting the information you need at no extra cost. If you wish, we can schedule a call the soonest you are free, or you can contact us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Waste of My time and money.refund would be appreciated
Hello Johannie,
We're sorry to hear that you were not satisfied with the service. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good enough good enoughgood enoughgood enough good enoughgood enoughgood enough good enoughgood enough
Hi Ashley,
Thanks for the excellent review! We work hard to meet your expectations and are happy to hear we hit the mark for you. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good details, awesome information you could find, quick and easy, fast and all information is there and cheap for a month and after that trial it goes up but I don't need it every day I just needed it for things if we bought a car, thanks for this tool it helps and very convenient
Hi JoAnn,
Thank you for leaving us such an excellent review! We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Merci,
Thanks for the fantastic review! We work hard to meet your expectations and are happy to hear we hit the mark for you. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a fantastic day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good fast job I would do it all over again. Very fast and easy process information was accurate too
Hi Sukhkiran,
You're welcome! We're happy you're satisfied with the service. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Carissa,
Thank you for the 5-star review and I'm sorry you're not satisfied with the report you received. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315