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InfotracerReviews 7,607

3.1

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From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
164
This company responds to reviews on average within 1 day

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West Virginia
2 reviews
1 helpful vote
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Find out at the last moment that this is a subscription. Very tricky Hope I don't have a problem cancelling this.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 10, 2020
Kansas
6 reviews
0 helpful votes
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I would like to be able to view the death certificate to see if a cause of death is listed and I haven't been able to do that yet... don't know if I'll be able to! Bit frustrating.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 9, 2020
Minnesota
1 review
0 helpful votes
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Misleading that service was free
April 8, 2020

Misleading that service was free.
No indication that you would be automatically billed later.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 9, 2020
Nebraska
1 review
1 helpful vote
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Has been simple, and easy to understand. Which is a plus for me. Thank You.

Date of experience: March 6, 2020
Arizona
1 review
0 helpful votes
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So far I found the person I was looking - it remains to be known whether I find the dates I am looking for

Date of experience: March 5, 2020
Texas
1 review
0 helpful votes
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It was easy with no hassle
April 4, 2020

It was easy with no hassle. Very informative and good asset to a small business owner

Date of experience: March 5, 2020
Illinois
1 review
0 helpful votes
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I haven't even had a chance to look up your site so how can I break something that I haven't even had a chance to look at so why don't you ask me after the trial phases Common Sense people

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 5, 2020
Washington
1 review
0 helpful votes
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So far very easy
April 4, 2020

So far very easy. Haven't seen anything yet so I will give more info later

Date of experience: March 5, 2020
California
1 review
0 helpful votes
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Surprisingly smooth process, for as difficult as it could have been. Very pleased.

Date of experience: March 5, 2020
Illinois
2 reviews
1 helpful vote
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Deceitful bc one thinks it's free until it's time to open the record. I'll update my review after I see results

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 3, 2020
Ohio
1 review
0 helpful votes
Follow Bonnie W.
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Said found information gave card information now not showing

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 3, 2020
Illinois
1 review
0 helpful votes
Follow Judy E.
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Put all info in for report & now I have to start over after you took my $$$!

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 1, 2020
Germany
1 review
0 helpful votes
Follow Cunningham Z.
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So far I am pleased with amount of payment for report.

Date of experience: February 28, 2020
Oregon
1 review
0 helpful votes
Follow Jaye H.
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I ran a search before paying the fee and once I paid the fee I have to run the search all over again. It is a little ridiculous I have to start all the way over because I paid you people.

Date of experience: February 27, 2020
Canada
1 review
0 helpful votes
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It would be better if I could access the site without all these hindrances

Date of experience: February 26, 2020
Arizona
1 review
0 helpful votes
Follow William C.
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Good, except for this is delaying my job and wasting my time

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 25, 2020
California
2 reviews
0 helpful votes
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I'm still waiting to view the value of my purchase

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 24, 2020
Michigan
1 review
0 helpful votes
Follow Lawrence R.
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Please ask me after I have used the website--not before

Date of experience: February 23, 2020
Maryland
1 review
0 helpful votes
Follow Kristin Z.
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Very easy to use and great information on the reports!

Date of experience: February 19, 2020
Florida
1 review
0 helpful votes
Follow Gerlal D.
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Seems simple to research my records but this is just the first steps.

Date of experience: February 16, 2020