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InfotracerReviews 7,607

3.1

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infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
164
This company responds to reviews on average within 1 day

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California
1 review
0 helpful votes
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Kool
June 21, 2020

Kool

Date of experience: May 22, 2020
GB
1 review
0 helpful votes
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Xx
June 21, 2020

Xx

Date of experience: May 22, 2020
Spain
1 review
0 helpful votes
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Bueno
June 21, 2020

Bueno

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 22, 2020
Texas
1 review
0 helpful votes
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Good
June 19, 2020

Good

Date of experience: May 20, 2020
California
1 review
0 helpful votes
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Cool
June 19, 2020

Cool

Date of experience: May 20, 2020
California
1 review
0 helpful votes
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Ok
June 18, 2020

Ok

Date of experience: May 19, 2020
New York
1 review
0 helpful votes
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Fine
June 18, 2020

Fine

Date of experience: May 19, 2020
Washington
1 review
0 helpful votes
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Good so far
June 18, 2020

Good so far

Date of experience: May 19, 2020
Georgia
1 review
0 helpful votes
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The search was fast but i haven't seen the results yet.

Date of experience: May 18, 2020
Washington
1 review
0 helpful votes
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I don't have a strong opinion because I just started the trial, I just hope it gives me the info it advertised

Date of experience: May 17, 2020
District of Columbia
1 review
0 helpful votes
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The only problem is that I have never been able to get rid of your ad on my desktop. How do you do that?

Date of experience: May 16, 2020
Florida
1 review
0 helpful votes
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Just need to see reports
June 14, 2020

Just need to see reports. I will see if worth the expense.

Date of experience: May 15, 2020
Minnesota
1 review
0 helpful votes
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Been on here for 20 minutes and still haven't seen anything

Date of experience: May 10, 2020
Illinois
1 review
0 helpful votes
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Have seen no report thus far
June 12, 2020

Have seen no report thus far. What happened to search I started with?

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 10, 2020
Missouri
2 reviews
0 helpful votes
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Well so far so good we will see what I just paid for?

Date of experience: May 10, 2020
Kansas
1 review
0 helpful votes
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.
June 12, 2020

.

Date of experience: May 9, 2020
Florida
2 reviews
0 helpful votes
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Did not receive the death information on
Lawrence Joseph Fraely Pfafftown, NC
Relative: Beverly
County: Forsyth
I paid with "Mastercard" $3.99
Where is my report?
Sincerely
Marcia McFerren

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 9, 2020
New Mexico
1 review
0 helpful votes
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Confusing message stating the product I have selected is not available but as I changed the pay type the order went through. This is a little confusing.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 9, 2020
New Jersey
1 review
0 helpful votes
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It's been fine
June 12, 2020

It's been fine. Still waiting to see if it's going to work

Date of experience: May 8, 2020
Illinois
1 review
0 helpful votes
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Just want to mention that Chris from phillipines was a major asset to help me get the information i needed... he was very patient with me... plus he also taught me that an MG car stands for morris garages... did ya'll know that?

Date of experience: May 7, 2020