From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
Good information but the phone number information was incorrect and I didn't not find the information I desired
Didnt give correct name on report. I put in the age and address but still nothing is correct
Hello Elizabeth,
Thank you for leaving a review. I'm sorry about the inaccuracy of our report. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I canceled the account and processed a refund of $15 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It didnt provide the information it claimed it would. In the image of information id be given it didnt provide that info.
Hello Hunter,
Thank you for sharing your feedback. I'm sorry we could not provide the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
...
Hello Ana,
Thank you for the 5-star review! We're glad you had a good experience with our service. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out to us at askinfotracer@ask.infotracer.com at your earliest convenience. We look forward to assisting you with any of your concerns.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not legit…. Didn't give me name of registered owner as advertised
Hello Janet,
Thank you for your review. I'm sorry we could not provide the vehicle's owner information. Please know that all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was looking for Colorado license plates number associated with VIN number. Report did not provide.
Hello Jon,
Thank you for leaving a review. I'm sorry we could not provide the information you needed. Please know that we can identify the VIN by license plate searches, but not the other way around.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
So this is really not for the general public, It requires a license for the info
Hi Jeffrey,
Thank you for your feedback. I'm sorry you were dissatisfied with our service.
Please know that we source our data from public records sources, and therefore, we cannot guarantee the accuracy or completeness of every single record. Some records or information may be missing due to federal or state laws/restrictions.
Allow us to search for you to obtain the information you need. Please feel free to give us a call or send an email to askinfotracer@ask.infotracer.com. We hope to serve you better.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You said divorce and marriage info. You said none were found. Yeah I know none in OK I wanted to know if he was divorced. I feel ripped off
Hello Debra,
Thank you for sharing your feedback. I'm sorry we could not provide the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
May consider switching to Infotracer if I see a better report.
Hello James,
Thank you for the 5-star review! We're glad you found our service comparable to InstantCheckmate. We work hard to meet your expectations and are happy to hear we met them.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Quick searching through a lot of records and hope the search is successful
Hello Joanne,
Thank you for your review! We're glad you found the search process quick and efficient. We hope you found the information you were looking for!
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Needed some answers to who kept calling. Did find out. Finally
Hello Mary,
Thank you for your positive review! We're glad you got the answers you needed and finally solved the mystery of those calls.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
False advertising, did not provide information it said it would
Hello Jennifer,
Thank you for sharing your feedback. I’m sorry you did not find the information you were looking for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see you were running a search for a license plate, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very courteous Customer Service person on phone. Efficient! Answered questions I didn't even have to ask!
Hello Dean,
Thank you for the 5-star review! We're thrilled you had a positive experience with our Customer Service representative. Providing fast, efficient, and courteous service is always our goal, and we're glad we could exceed your expectations.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No owner info it asked what i needed yet wants more than the 1.00 for it
Hi Caleb,
Thank you for sharing your feedback. I’m sorry you did not receive the information you needed.
Premium reports are extra services you can purchase that are not included in your subscription. We must pay a charge to obtain this extra, extremely private information unavailable elsewhere.
I also checked the information, but couldn’t locate anything in our database. Access might be restricted under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. If there's anything else you need assistance with, don't hesitate to contact us. We're here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You led me to believe you had more information than you provided.
Hi Russell,
Thank you for your feedback. I’m sorry if the outcome of your search did not provide what you were looking for.
All customers can run a free preliminary search to verify a person’s existence in the U.S., and the results may differ from the member’s area.
I tried searching for the information you needed, but was unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. Let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I don't know yet I just got the damn app so give me some time to see what it has to offer if I'm not happy with it trust me you will know
Hi Melvin,
Thank you for your feedback. We understand that you're just getting started with the app, and we truly appreciate your honesty.
Our goal is to provide a valuable and seamless experience, and we’re here to support you every step of the way as you explore what the platform has to offer. If anything falls short of your expectations, we want to hear about it. Please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Overall, insight, almost an information overlaid at times.
Hi Tommie,
Thank you for taking the time to share your thoughts with us. We appreciate your 3-star rating and your insight.
We’re always looking for ways to streamline the experience and make feedback more actionable. We'd be grateful for the opportunity to learn and improve if you have any specific suggestions or moments you’d be willing to share in more detail. Feel free to give us a call or send an email to askinfotracer@ask.infotracer.com. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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Hi Ryan,
Thank you for sharing your feedback. I’m sorry you did not find the information you needed.
Our data is sourced from multiple agencies, and while we strive for accuracy, some information may not always be current or complete. You can see the details on this link:
https://infotracer.com/terms/
I tried to search for the information, but to no avail. The information might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/.
Let us know if there's anything else you need assistance with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was super easy to do the research I needed to. Got the answer I needed!
Hi Virginia,
Thank you for your feedback! We're glad your research process was seamless and you quickly found the answers you needed.
If you need further assistance or have additional questions, please don’t hesitate to reach out. We're always here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Got the information I was looking for. Very quick results and great intro price for the 7 day trial
Hi Malorie,
Thank you for sharing your experience. We're glad you were able to access the information you needed with such ease and efficiency. It's great to know that our 7-day trial has already demonstrated its value.
If you have any further questions or need assistance exploring our platform, please don’t hesitate to contact us. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Riley,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. I understand how frustrating it must be not to get the accurate information you need.
We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315