From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
Very limited amount of information
Very disappointing having bought this car and hoping to get more than what I saw on carfax
I was ok but I did not find the cancellation of recurring monthly subscription fee to be made before the seven day usage fee ends.
Hi John,
Thank you for your feedback! I’m sorry if you did not get the information you needed.
Please note that the preliminary search determines whether or not the person is in the United States by checking their records. This information is only provided as a resource. Even when the same search parameters are used, the preliminary search results may differ from those found in the member's area.
I tried searching for the information you needed, but was unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Also, on our checkout page, we state that customers are purchasing a seven-day trial. It also states that if the customer does not cancel during the trial, it will automatically enroll the customer in a subscription to be billed monthly for $24.95. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge that they have read our Terms of Service and Billing Terms. Our Terms of Service are also available at https://members.infotracer.com/terms.
Let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Put in a "local number' and got very little information from your company.
Hello Bruce,
Thank you for leaving a review. I'm sorry you're dissatisfied with the report you received.
I ran the search on my end, and we sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the phone number is under any of the following conditions:
(1) is a dummy/system-generated number;
(2) has been added to the Do Not Call List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
First, the link on the Google page has the word "free." Second, after paying $2.95 for a 7-day trial, I didn't get the info I needed. I canceled my account.
Hello Peter,
Thank you for sharing your feedback. I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have. Please note that all customers are welcome to run a preliminary search for free, which will provide a preview of the possible results available when you subscribe to our services. Nonetheless, maintaining quality information requires access, collections, updates, and sorting fees, which is why our reports are not free.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end, but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Report preview implied there was more info in the report than actually exists
Hello Peter,
I appreciate you leaving a review, and I'm sorry our service did not meet your data needs. Please know that all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
Additionally, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources, and are subject to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Complete false advertisement. I paid for a subscription and now I have to pay extra for a "premium" subscription because the standard level subscription tells you literally nothing other than car model. This is a joke.
Hello Ray,
Thank you for your feedback. My apologies for the confusion and inconvenience this has caused. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
I can see that you contacted our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
La mejor me encanto si funciona la recomiendo es muy buena usenla a mi me funciono muy bien
Hello N S.,
Thank you for the 5-star review! We're thrilled our service worked well for you and you loved it. Your recommendation means a lot to us. If you need further assistance, please do not hesitate to contact us at your most convenient time.
Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Too many ads. Haven't been able to swim through them enough to even evaluate the product.
Hello Angie,
Thank you for sharing your feedback. We apologize for sending an early survey invite. We hope that you were able to find what you were looking for on the site. If not, please call or email us at askinfotracer@ask.infotracer.com, and we will be more than happy to help.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did the free trial and was going to go ahead and get a membership.
Hello Eric,
Thank you so much for your kind words! We're glad you found the interface smooth, navigation easy, and the information accurate. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Okay yea yea ok **************$?!@9(;: :)$ &&&&&@((()$@@@@&&&?&@@@!))&&&))$&8&(?(;($$$?$&&&99
Hello Russell,
Thank you for your review. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time!
Please email our Voice of Customer Team at askinfotracer@ask.infotracer.com with any further comments or suggestions.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I've not yet been able to get and type of info on any phone number I search. Nothing at all. There is nothing at all that comes back. This was not even worth the $3 for 7 days.
Hi Keri,
Thank you for your feedback, and I'm sorry you did not get the information you needed.
We could not find any additional information on your request within our database. This may happen if the phone number is under any of the following conditions:
(1) is a dummy/system-generated number;
(2) has been added to the Do Not Call List;
(3) has been purposely removed for privacy, confidentiality, and security reasons by an individual or by the state.
Additionally, we source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not within our control. We appreciate your understanding.
I have issued a refund of $2.95. You should expect the amount to appear in your statement within 3–5 business days. Let us know if you need further assistance.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was lead to believe I would be able to find owner information based on license plate. This was misleading.
Hi James,
Thank you for your feedback! I’m sorry you did not get the information you needed.
Please know that all customers are welcome to run a preliminary search. The preliminary search accesses people's databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match those obtained in the member’s area based on the same search parameters.
I tried searching for the information you needed, but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It won't tell me the owner of the plate number I just got taken for 16 dollars
Hi Aaron,
Thank you for your feedback! I’m sorry if the outcome of your search did not provide what you were looking for.
I also tried searching for the information you needed, but was unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Let us know if there's anything else we can help you with. Have a great day, and stay safe! Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not a lot of information for $3.00! This is BS having to add characters, either you want my opinion, or you don't.
Hi James,
Thanks for your feedback. I’m sorry you were dissatisfied with our service.
Our goal is to provide you with the information that you need. However, please understand that we can't guarantee full or accurate information because publicly available information varies. Records may be missing or incomplete for various reasons, including state restrictions.
If there’s anything specific we can help you with, feel free to call or email us at askinfotracer@ask.infotracer.com. We’re always here, ready to assist. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I got the trial. I looked up 3 vehicles for a friend and my subscription has been canceled and I need to explain why I looked up the vehicles. Smh
Hi Jennifer,
Thank you for your feedback. I'm sorry if your subscription has been canceled.
While we understand you were trying to help, our service must comply with the Driver’s Privacy Protection Act (DPPA), which limits searches to your personal use only.
Because the searches did not meet the allowed use under DPPA, your account has been canceled to stay in compliance with these regulations.
If you have any questions, please call or email us at askinfotracer@ask.infotracer.com. We’ll be happy to help.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was led to believe I'd receive the name of the vehicle owner, not just vehicle specifications.
Hi Vernisa,
Thank you for your feedback! I’m sorry if the outcome of your search did not provide what you were looking for.
Please know that all customers are welcome to run a preliminary search. The preliminary search accesses people's databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match those obtained in the member’s area based on the same search parameters.
I tried searching for the information you needed, but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great service. It does provide basic information. Thank you
Hi Robbie,
Thank you for your 5-star rating! We're glad you're satisfied with the service and information you received. Have a great day and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I hate FALSE ADVERTISING! My 300,000 members will learn about my experience about paying for PARTIAL report..
Hi Mitchell,
Thank you for your feedback. I’m sorry you're dissatisfied with the report you received.
Please know that the Preliminary Search you did was to access people’s databases simply to verify that the person or records exist in the United States. This serves as reference material only. Even when the same search parameters are used, the preliminary search results may differ from those found in the member's area.
Allow us to search for you to obtain the information you require. Please feel free to give us a call or send an email to askinfotracer@ask.infotracer.com. We hope to have the opportunity to serve you better.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not given information I was searching for. I was totally disappointed
Hello Davita,
Thank you for your review. I'm sorry that we could not provide the information you needed. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good Experience, found info I was looking for, very interesting. Thank You!
Hello Anita,
Thank you so much for your kind words! We're thrilled you had a good experience and found the information you needed. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ned,
Thanks for your feedback! I’m sorry you were dissatisfied with our service.
Our goal is to provide you with the information that you need. However, please understand that we can't guarantee full or accurate information because publicly available information varies. Records may be missing or incomplete for various reasons, including state restrictions.
If there’s anything specific we can help you with, feel free to call or email us at askinfotracer@ask.infotracer.com. We’re always here, ready to assist. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315