I needed my blouse to be 20" long and they did not want to do that. After 2 weeks of hassling them asking them why they can't make my blouse the length I want, they finally said yes. Not sure why they didn't say yes from the start and why they didn't give me a reason why they couldn't do it.
I ordered a saree and it came with all requested changes I needed. Not sure I will order again from them. Did not enjoy the run around.
Bought expensive benarasi sarees from indianwedding saree website. The items which I received are no match in quality or color. Received cheap fabric instead of benarasi sarees as shown on website. No assistance in resolving issue, terrible customer service
I am from Mauritius, did order three sarees from this site was quite worried about the service and the quality of the products. I did receive my sarees today... the sarees look exactly as in the pictures, good quality product and a very professional service... very trustworthy company... thank you
Will surely share my experience to my surroundings... will surely order again... cheerd
Hello Rouby R.
We are happy that you liked our services. We hope to serve you again soon for your next order!
Your Friendly Account Manager,
Yatin Bharti
reviews@indianweddingsaree.com
IndianWeddingSaree.com
Had a heafache talking to 2 ladies on phone and whatsapp trying to explain a problem. But they were more trouble. Not worth wasting my time and effort. Recent shipment I recwivwd vwry poor quality and I was not happy at all. Completely dissatisfied.
The suit was fitted for custom measurements. It fit well with very nice fabric. It did have a strong chemical smell but after unbagging and hanging in a ventilated space the odor dissipated after several days. I was pleased with the order.
Hello Patricia G.
We are happy that you liked our services.
The appreciation extended will always be a best reward for our team efforts.
We hope to serve you again soon for your next order!
Your Friendly Account Manager,
Yatin Bharti
info@indianweddingsaree.com
www.indianWeddingSaree.com
I love getting my clothes from Indian Wedding Sarees as it is always so beautiful and as shown on the photos on the website. I have ordered many many sarees, Lehengas,& Salwar Kameez etc. Always have received it very beautifully and love it every time.
Hello RitaK.
Your generous praise of services is very inspiring and will encourage the team to do even better.
Thank you once again for your positive review. We assure you of our best service and attention at all times.
Your Friendly Account Manager,
Yatin Bharti
info@indianweddingsaree.com
www.indianWeddingSaree.com
I emailed 3 times before the dress even arrived asking about the return policy because it wasn't going to make it in time. It wasn't until a week after I received the dress I was told I only had 48 hours to return it. At that time it was too late to return.
Hello Courtney K.
We are sorry that you were not satisfied with the product or service that you received. We would like to offer our sincere apologies and would like to make it up to you in any way that we can.
We have checked your order details regarding the complain made in this regard & offered the best solution for that as mutually agreed upon.
If there is anything that we can do to improve your experience, please do not hesitate to let us know.
Hoping this will help you in future purchase.
Thank you for your patience and understanding.
Your Friendly Account Manager,
Yatin Bharti
info@indianweddingsaree.com
www.indianWeddingSaree.com
Don't Order. I order 4 dress for Eid for my family. I ordered 25 days before eid hoping those will come on time. But they took forever to stitch and deliver. I constantly had to contact their CS department to make sure they send my orders on time. Guess what? Today is the 3rd day after eid and I still haven't received one of my dress. One of my other order was delivered on eid day afternoon. On top of that they stitch the top part of the dress backward. Back part is in the front and front part in the back. (I will add a picture of the dress) One dress they cancel because the product got call in for discontinued, and they notified me a week after i order. I am so disappointed with my orders. The quality of the products are so cheap. Not coming back again. This was the First and Last Order from them.
Hello Sadia,
I deeply regret for your experience. For the quality, I am trying to understand the back and front issue with images. It is looking same as the products mentioned on our website. Still, for better support kindly inbox us more images to look into the issue. For the order delivery query, your order was delivered in 2 parts via DHL with tracking numbers 8762441133 and 2953962292. The order reached you on 3rd and 4th June 2019 (reached you before EID). I apologize but due to rush deliveries your last product reached you on 4th June afternoon.
Also, as per our check you haven’t raised a query on complains email ID (complains@indianweddingsaree.com) to assist you in the grievance.
Your Friendly Account Manager,
Vishal Sharma
reviews@indianweddingsaree.com
IndianWeddingSaree.com
The team kept my request and rushed the delivery of my lehenga on time and the product is really beautiful and exceeded my expectationMuch better than the picture. Tailoring is good! Providing the measurement was so easy. I would definitely recommend many of my friends to check this site because of my lovely, smooth experience buying from you! Thank you team
Hello Sangeeta K.
We are happy that you liked our services.
The appreciation extended will always be a best reward for our team efforts.
We hope to serve you again soon for your next order!
Your Friendly Account Manager,
Yatin Bharti
info@indianweddingsaree.com
www.indianWeddingSaree.com
It was easy to fill in all the measurements and the customer service was great. They had questions and a few things to change and contacted me right away. When I recieved it it was great quality, comfortable and fit perfectly!
Hello Sinead S.
We are happy that you liked our services.
We hope to serve you again soon for your next order!
Your Friendly Account Manager,
Yatin Bharti
info@indianweddingsaree.com
www.indianWeddingSaree.com
The outfit did not fit. It was shaped like a box and not flattering at all. The back detailing that the model had in the picture did not exist in the actual garment. The outfit has no zipper on the choli so taking it off was an exercise. The choli was not fit and flare. It was very boxy near the waistline. It was very upsetting because I have a decent figure and the outfit did not do a good job of showcasing it. Aside from that, the customer service was good. The made adjustments in the sleeves for no extra cost for me.
This is around the 4th time i've ordered from Indian Wedding Saree, and every time, they never fail to dissappoint. The shipments are never on time and I've missed having my new clothes to wear for holidays like Eid or weddings multiple times now. Never ordering here again; always going to choose Utsav.
Hello Naila,
Thank you very much for taking the time to review us.
We are particularly concerned about the delay in delivery of the product you ordered with us.
We always try our best to deliver the product within the stipulated time. Sometime, the product is out of stock or the product fails in QC, leading to delay. As a policy we inform our customers about the same and sent you email as well with the new delivery schedule.
We will be more careful in future when you come back to shop from our lovely collection.
Hope to see you again soon.
Thanks
Team-IndianWeddingSaree.com
I have received many compliments on my tunic. Well made, beautiful detail & comfortable to wear. The product arrived on time.
Hello Sarah L.
Your generous praise of services is very inspiring and will encourage the team to do even better.
Thank you once again for your positive review. We assure you of our best service and attention at all times.
Your Friendly Account Manager,
Yatin Bharti
info@indianweddingsaree.com
www.indianWeddingSaree.com
The product was exactly like the one displayed in picture, good quality. Sales department handled my quieries and changes efficiently on time. Satusfied with the product and will be ordering from them on other occasions.
Hello Reena S.
We are happy that you liked our services.
We hope to serve you again soon for your next order!
Your Friendly Account Manager,
Yatin Bharti
info@indianweddingsaree.com
www.indianWeddingSaree.com
The drawing on the lehenga was not done right as a result there is puffiness and looks awkward
The pads on blouse were stitched to high
Other words the measurements for both lehenga and blouse seemed not right
My sister and I ordered two lehengas from this website with stitching. Very pleased with the quality of the purchase and the fit! It was like we bought it in person. I would buy from this website again
Hi Biju,
Thanks for reviewing us!
We are extremely happy that you liked our services. We hope to see you on our e-store soon!
Your Friendly Account Manager,
Vishal Sharma
reviews@indianweddingsaree.com
IndianWeddingSaree.com
I have ordered two salwars for 42 and 40 size in Banaraci materials, One came good and the other one bottom came with very cheap material. Also, I have ordered one for 5.7 and 5 feet measurements both came the same height. I have written to them several times and always get an answer this is the way you have ordered. No answer for the bottom material. I will think twice about my next order.
Hello Bonnie S.
We apologies for the inconvenience caused
I can see that your grievance is not understood properly
If you required we can re send new bottom again.
Your Friendly Account Manager,
Yatin Bharti
info@indianweddingsaree.com
www.indianWeddingSaree.com
I was a little bit dissapointed. When I didn't get the email from you. You said that when it will leave the hub we will let you know. Which you didn't. I had to call you. And delivery was on time. Thanks.
I have to say I was shocked at how fast it arrived; mailed from India Monday and I received it this morning in British Columbia, Canada (4 business days). From order placed with custom measurements, their email communication, making, mailing and receiving it was all within 3 weeks. I have to applaude them on their work. It brought me to tears when I opened it it was that beautiful! It exceeded my expectations and it is much more gorgeous in person than it is in the photo. It fit perfectly and I do not need to complete any extra alterations from the custom measurements I sent to them. The velvet material is absolutely stunning and very rich looking. I am very exited to be wearing my ordered outfit to my wedding reception and I must say that I think I will look stunning in it! I couldn't have asked for a more perfect Lengha and I will definately be ordering from this site again AMD share with my friends and family!
Hi Monique,
Thanks for reviewing us! We hope that we did not let you down when it comes to quality. We hope to see you shop from our website again!
Your Friendly Account Manager,
Vishal Sharma
reviews@indianweddingsaree.com
IndianWeddingSaree.com
I had bought clothes online from Indianweddingsaree.com, and they have always been prompt in responding if I had any questions or concerns. I have never been disappointed by the quality of clothes I bought from them. I would highly recommend them.
Hello Swati P.
We are happy that you liked our services.
The appreciation extended will always be a best reward for our team efforts.
We hope to serve you again soon for your next order!
Your Friendly Account Manager,
Yatin Bharti
info@indianweddingsaree.com
www.indianWeddingSaree.com
Answer: Hello, Can you please let us know the Order id so we can help you specifically regarding the status of the remaining items. We are unable to trace the order details via your name. Kindly advise.
Answer: Hello Swastika M., We are pleased to know you would like give us the opportunity to serve you. We request you If you have any more queries, email us at sales@indianweddingsaree.com or inbox us on our Facebook Page along with the Item code you wish to order. Your Friendly Account Manager, Yatin Bharti reviews@indianweddingsaree.com IndianWeddingSaree.com
Answer: Hello Shagana, Body Height includes complete height from head to your feet. If you have any more queries, email us at sales@indianweddingsaree.com or inbox us on our Facebook Page. Your Friendly Account Manager, Nishant reviews@indianweddingsaree.com IndianWeddingSaree.com
Answer: Hi Sonal, Pay on delivery is available only in India. Thanks you Team-IndianWeddingSaree.com
Answer: Hi Anjila, We generally deliver the order within 10-15 days. Also you can check the tentative delivery date of every product on our website. Thanks you Team-IndianWeddingSaree.com
Answer: Hi Priyanka, You may check our return & exchange policy at below link: https://www.indianweddingsaree.com/static/returns-exchange-policy.aspx Thank you Team-IndianWeddingSaree.com
Answer: Picture in this site are deceiving, stay away. No match with original product
The company demonstrates a strong reputation for product quality, with many customers praising the craftsmanship, accurate measurements, and timely delivery of their garments. Positive feedback highlights excellent communication and customer service, particularly in accommodating custom requests and resolving issues. However, some customers express dissatisfaction with service delays and discrepancies between the received items and their expectations, particularly regarding custom orders. Overall, while the company excels in delivering high-quality products and responsive service, it faces challenges in consistency and accountability, which could impact customer loyalty if not addressed.
This summary is generated by AI, based on text from customer reviews
Hello Kristin S,
We Sincerely apologize for any inconveniences.
We had a dedicated team of designers to provide the solution & customized tailoring needs, but still sometimes - some peculiar design or a Quality trouble arise which for a time can create a confusing situation.
Our team still always strive to make the customer requirements fulfill at the best to make the shopping experience more convenience & Hassle free.
Customer satisfaction is our prime motto & keeping that in mind we also tried to contact you but in absence of any revert we couldn't solve the problem you faced.
We still hope to serve you again soon for your next order!
Your Friendly Account Manager,
Yatin Bharti
info@indianweddingsaree.com
www.indianWeddingSaree.com