IndiaCakes

No complaints about IndiaCakes. I ordered cake many times from this platform. Recieved best quality everytime.

I've ordered the cake on the day of birthday but my order was not been delivered and the whole the I tried calling customer office, there weren't any response. The very next day I got a email by telling me pay extra money for my delivery of cake, so I told them to cancel my order by calling the customer service. First of all the customer service people are very much in their business and very rude. And they just Scold customers and cut the call. Such bad customer care people I've never spoken to. And then when I asked for the cancellation and refund they started shouting at me and then I received a email saying by money will be got has a coupon code, I once again called out customer care, asked them to get my money in whatever channel I've payed. But they literally started shouting at me very badly. And then I had to drop the call because the lady was talking so much bad. Then once again I called customer then they said your refund has been initiated and will reach you by 10days... I called them after 10days and they started saying actually we've already paid money to the shopkeeper so we cannot refund u n when I told her that I had got a refund related email... she started saying you've already got your email but it's not showing in your account because it's sunday... by Monday your refund will be shown in your account... and I called them even today and their saying... it's already been generated you'll get the refund within few days and they dropped my call... worst experience ever and I don't know when will I get my refund back... I think that's a fake website and even I saw the ratings and tried to book a cake and ended up here... for all who r thinking to order from indiacake site... think twice thrice...

** Everyone please read this, which may be useful for your dealing with this online dealer***
I have ordered the cake for my sister's 1st wedding anniversary. (paid cake price+ special delivery fee)(So you know how excited I am and also they will be once they receive from her sister who couldn't make it out on the day).
My Sister's exp:
My sister got a call from shop and said that delivery cannot be happen as cake is not yet ready, then they said there is a bad weather - rain and unpredictable. She asked for next day deliver before 10 Am, they denied saying employees will be in by 11Am, they can do it before 2pm.
My Experience:
I got the phone number from here and asked them the reason and is this the way of doing the business? They said it is 25 kms of travel, rain, unavailability of employees.(They are literally running the business on our emotions- wedding day, valentine day, birthday etc which hold some importance in our life), and i was not ready to play with my sister's day, i was determined. After a talk of 10 min, they agreed to figure it out.
My brother's exp:
As he is well aware of the place, he could find that there was no rain in that place and so he asked for the cake to be delivered to her office which is the closest place to Shop (10-15 min). Eventually they did it after 1.5 hrs.
The question i have here is, do we really need to spend 3 people's 2+hrs to get the cake delivered on time even after paying the amt.

Obviously for the emails, I sent there was no reply. Along with that, the lame excuses they are putting forward is pathetic. I couldn't see any difference between in the business ethics of a pizza and cake delivery other than the type of food.