neetha b.

** Everyone please read this, which may be useful for your dealing with this online dealer***
I have ordered the cake for my sister's 1st wedding anniversary. (paid cake price+ special delivery fee)(So you know how excited I am and also they will be once they receive from her sister who couldn't make it out on the day).
My Sister's exp:
My sister got a call from shop and said that delivery cannot be happen as cake is not yet ready, then they said there is a bad weather - rain and unpredictable. She asked for next day deliver before 10 Am, they denied saying employees will be in by 11Am, they can do it before 2pm.
My Experience:
I got the phone number from here and asked them the reason and is this the way of doing the business? They said it is 25 kms of travel, rain, unavailability of employees.(They are literally running the business on our emotions- wedding day, valentine day, birthday etc which hold some importance in our life), and i was not ready to play with my sister's day, i was determined. After a talk of 10 min, they agreed to figure it out.
My brother's exp:
As he is well aware of the place, he could find that there was no rain in that place and so he asked for the cake to be delivered to her office which is the closest place to Shop (10-15 min). Eventually they did it after 1.5 hrs.
The question i have here is, do we really need to spend 3 people's 2+hrs to get the cake delivered on time even after paying the amt.

Obviously for the emails, I sent there was no reply. Along with that, the lame excuses they are putting forward is pathetic. I couldn't see any difference between in the business ethics of a pizza and cake delivery other than the type of food.