IndeedReviews 978

We had been paying customers with Indeed for almost a year and my feedback would have been for the most part great. I've been using everyone you can name as far as recruiting for the past 11 years and was greatly satisfied with Indeed. In fact, we were hiring at an astounding 75+% clip from Indeed, we currently have over 10 people in our company here from Indeed.
And then they suddenly disabled my account because we opened a new location in Orlando. I was then given the run-around about why my account was disabled only to realize that they have associated my company with another company that we have absolutely nothing/zero/zilch to do with! Imagine that, a small team of "quality" controllers making the call for something they have no idea about.
I went from someone who would 100% recommend Indeed to now a position of absolutely 100% stay away from them! They've gotten too big for their britches and treat everything with this so-called overarching policy with no regard for who we really are.
*Update:
Even their response to this review in private message is automated and completely useless. When they bought out SimplyHired, we all lost to this impersonal juggernaut.

My company has been a paying customer of Indeed for recruiting for years. We are Federal government contractors, registered with the GSA, SBA, D&B, etc. Without any notice, Indeed suspended job postings, so I called and was told I have to send them a utility bill with my company name to "prove" we are who we say we are?

Then, they will review my account to be reactivated between1-3 business days. I couldn't believe it so I called again and the policy was confirmed. Imagine if you have been living in your house for 2 years and they suddenly shut off the power and ask for a copy of your birth certificate, then maybe restore power 3 days later, food rotting in the refrigerator. I

A place you can create a resume, a cover letter and apply for a job all at once. Supper easy and user-friendly!

Indeed.com is by far one of the better job search sites, most of the employment opportunities listed on there are real employers and this site does have some good features such as being able to save a job and apply for it later when the applicant is ready, however, like most job search engines Indeed has a flaw that becomes quite a nuisance that clutters up a person email inbox and can be a time waster, which time is something very precious to many applicants. The feature that allows Indeed users to save a search and receive email notifications based on that search needs a lot of improvement. For example, one of my job searches is specifically for Emergency medical technician and other health care provider opportunities, therefore receiving constant emails notifications for jobs as a tire technician is beginning to become a major inconvenience where Im spending more time deleting notifications for irrelevant job positions than actually applying for positions someone as myself are qualified for.

I opened a business account and it was been disabled. This was very disturbing to me. I left a negative review on sitejabber after I sent an email to Indeed. I did not really give them sufficient time to respond as I was upset. They did reply to my complaint and my original email within hours and the account was re-enabled first thing the following morning. They explained that sometimes it takes longer to verify new business etc. (which I understand and have no issue with) and until then they disable the account. Maybe that explanation initially would have prevented me getting so bothered by having my account "disabled" before it ever even went live. However, the fact that it was resolved in such a quick manner leads me to retract my initial review and give them 5 stars. I have also had 12 candidates interested in the position that was posted. Several interviews this week. I highly recommend Indeed!

Tried to post a job on the site. They deactivated my account and refused to post the job for some unknown reason. They wouldn't tell me why so I could adjust the job posting. They actually said they "cannot give every reason why a job or a company may be removed." There were other companies posting the exact same job. So, it wasn't the type of job I was advertising.

I chatted with them on facebook as well as appealed their decision and got little information on what their objection was. Although they obviously have the right to refuse service to anyone, their customer service skills are virtually non-existent.

After posting this review, they suggested discussing this with them over a private message. They did this on facebook as well. But in their private message they only sent the same response they originally did with no new information.

1, We don't want your business.
2. We won't tell you why.
3. Sorry.

Sounds like something their legal department told them they could say without risking a law suit.

After that generic response, they stopped responding. (I assume this is to give the public appearance that they were doing something about the unsatisfied customer when in reality... they did nothing).

I was first contacted by one of their rep's last month telling me that I could get moved up in the rankings if I wrote a new ad (which is not really writing a new ad just starting a new ad with the old information), so I did with the my new recruiting effort. Then I noticed NO one was responding! So I logged in and there was a banner that said I had to verify who I was with my email. Never got as link. When I contacted the rep she told me to verify it through Facebook or Linkedin so I checked both of those off as well. The Indeed site says my page(Facebook and Linkedin) was connected. Still no access to posting jobs. I contact the rep again and now she tells me that I have to prove that I am a business with a utility bill. No where on the site does it allow me to upload a utility invoice, and now my rep will not respond. I have been trying to get this resolved for 2 weeks and getting absolutely zero assistance from Indeed. Does anyone have something better than Monster because I am done with this company.

Indeed did contact me after I posted this negative review. They said they wanted to help me "understand" how their billing works. That wasn't the issue, it was that they promised me something and then proceeded to overbill me. To their credit, they did refund me, and I consider the matter closed now. Funny thing is, that they would have gotten off cheaper if they had just worked with me to begin with. They need to empower their agents to do the right thing.

I have had very good success with Indeed for the past couple of years, however, they have now blocked my account and will not reinstate it. On average I pay them over $150 per month and feel completely ripped off at this point because they took my money for the past couple of years but now I'm not good enough to do business with.

I was contacted by their dispute team yesterday who questioned why my computer was saying that I was in one place and I was claiming to be in another. I explained that it is a corporate computer that was programmed at our home office location but that I do all hiring at my location. They then requested a utility bill with the office address on it, which I supplied. I also supplied them with a link to the corporate website showing my location as well as other documents supporting my "claim". I received another rejection this morning.

I am giving them 2 stars based on the fact that they provide a good service when they feel like you are "legitimate", which we are. (I've now changed that to 1 star since they made me jump through hoops like a trained seal and waste my time and efforts.)

UPDATE: INDEED did, in fact, contact me and basically said, "your ad does not meet our guidelines" and that they don't share the criteria that are used to form that decision. I would like a partial refund for the money I have spent with Indeed. I paid in good faith and should have been told when I first started advertising that we did not meet "guidelines".

We are a recruitment agency, and focused on one particular segment. Recently Indeed deactivated all are free postings, and are asking for sponsorship. When I contacted Indeed, they shared their terms where Indeed can choose to stop any free adv. For anyone and ask them for sponsorship. They did this without specifying the reasons to stop free adv... I went through their document and there is no where it is mentioned about the limitations of free adv. Available from Indeed. There are other agencies who continue to adv. On Indeed for Free. In my view this is discriminatory and is a way for Indeed to arm twist companies to go for sponsored adv. I believe Indeed should have a common and a fair policy for everyone who is associated with them. I've raised the same with them, and am waiting for a response from them.