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Indeed did contact me after I posted this negative review. They said they wanted to help me "understand" how their billing works. That wasn't the issue, it was that they promised me something and then proceeded to overbill me. To their credit, they did refund me, and I consider the matter closed now. Funny thing is, that they would have gotten off cheaper if they had just worked with me to begin with. They need to empower their agents to do the right thing.
Posted a job on 6/17/2017 expecting a cost per click of $. 50-$1.25 since those were their advertised averages.
On 7/24/17 I reviewed the bill and saw I was getting charged a lot more than that. $3.80 per click on average.
I had a good exchange on IM with a rep that said that they wouldd permanently cap the "overbilling" and make the cost per click permanently lower in the range I was expecting.
I reviewed the billing again on 9/6/17, and not only did the cost per click not go down, it actually went up!
After making a good faith effort to resolve the billing issue, they confusingly stated they could not give me a refund for the over billing and would only offer a credit against future clicks. That wasn't acceptable since I hadn't had any qualified applicants so far and wanted to close the ad.
I spoke with a rep and their manager and couldn't get a refund despite being 100% indisputably correct. I had even saved a copy of the IM exchange so that I could prove my story true if needed.
Now, I will be forced to dispute the charge with my credit card company and face possible legal and collection issues because of THEIR dishonesty and unfair business practices.
* Indeed attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Brandon C.'s review of Indeed earned 6 Very Helpful votes
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Empty.
This garbage excuse for a Job Search website is completely inept, with ZERO Technical savvy...
Hi Brandon, we apologize for the poor experience. We have responded to your review by private message. Please follow up there with any additional questions you may have.