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Indeed

Overview

Indeed has a rating of 1.5 stars from 978 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Indeed most frequently mention customer service, small business and employer account. Indeed ranks 132nd among Recruiting sites.

service
268
value
245
shipping
21
returns
25
quality
238
This company responds to reviews on average within 0 days
How would you rate Indeed?
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Philippines
1 review
19 helpful votes
Follow Krishna G.
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I have been experiencing my account being disabled a couple of times just for this year and they always reason out that my account was compromised. I tried changing my password as per instruction, I also tried getting in touch with a QA, but no resolution was given. I can't contact them as there's no way to communicate with them. I lost a lot of candidates because of this. It is frustrating.

Date of experience: October 1, 2020
Indeed-Support S. Indeed Rep
over a year old

Hello Krishna, thank you for reaching out here. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.

GB
1 review
7 helpful votes
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There's no way of requesting feedback from employers using when applying for jobs straight from the indeed app. I've been applying for a long time now and not once have I heard anything back, although I've been very well suited to the jobs I apply for.
I'd like to know where I'm going wrong to not be seen for an interview, and there is no other way to track any progress.
I'm going to stop using indeed unless I know that my application is actually getting through and seen. I have no faith in this site now.

Date of experience: March 8, 2016
Indeed-Support S. Indeed Rep
over a year old

Hi Sarah, we're sorry you haven't heard back from employers when submitting your resume on Indeed. We'd be happy to assist you here in reviewing your resume and offering suggestions for applying to jobs on the site. Please email us at sitejabber@indeed.com with a link to your Indeed Resume or document so that we can review. Thank you.

Wisconsin
1 review
0 helpful votes
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THE BEST "indeed"!
June 27, 2017

So since we can't put a job ad in the newspaper anymore, I decided to use indeed. I have been thrilled with the great customer service my contact person at indeed has provided. I am very tough to please.
Christine is my new best friend. It can be difficult to find good candidates and the service Christine and indeed has provided me, as a small biz owner, has been superb.

Date of experience: June 26, 2017
Indeed-Support S. Indeed Rep
over a year old

Hi Julie, thank you so much for sharing your experience with us! We're so happy to hear that you are enjoying using Indeed. We wish you the best of luck in your recruiting process.

Philippines
1 review
1 helpful vote
Follow Soledad B.
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UPDATE: Issue has been resolved

I just created an account on behalf of employer, posted a job and opted to pay for the sponsored ads. The job posting went live, but after a few hours I received an email that my account was disabled. I've read the terms and conditions and I did not see any violations on my posting.

The account was verified. So I don't really understand why the account suddenly got disabled without any specific reason.

This is our first time to use this platform. I love it at first because it's user-friendly however we are really disappointed and frustrated right now because of this issue. And upon reading the reviews, it seems that it is a common issue. The account being disabled for no specific reason and there's no one to reach out to for a customer chat support.

Can someone reach out to me directly on my email to resolve this issue?

Date of experience: October 5, 2020
Indeed-Support S. Indeed Rep
over a year old

Hi Soledad, we are sorry to hear about the experience you are having with Indeed. A member of our team reached out to you by private message on here to assist you with this. Thank you.

Canada
1 review
1 helpful vote
Follow Amethyst F.
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Business owners should not use indeed
December 28, 2020

My employer account was disabled for no reason. Tried to make a new account with a new position and that was disabled as well. They give you an option to appeal, but they don't consider what you have to stay. Small businesses should avoid indeed.

Date of experience: December 27, 2020
Indeed-Support S. Indeed Rep
over a year old

Hi Amethyst, thank you for taking the time to leave Indeed a review. It appears your account has been flagged for our routine review and we need more information on the business you're hiring for. We have sent you a private message with the next steps so we can assist you. Please follow up with us there, thank you.

Canada
2 reviews
17 helpful votes
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Employers beware
March 2, 2020

So called employees left reviews which are outright lies yet indeed wont remove them. Truly regret doing business with them. Dont know if it is my competitors, someone we didnt hired, or someone that was let go for poor performance.

Date of experience: March 2, 2020
Indeed-Support S. Indeed Rep
over a year old

Hello there, we have responded to your review by private message. Please follow up with us there if you have any additional questions or concerns.

Canada
1 review
3 helpful votes
Follow Patrick H.
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I just signed up and started posting jobs on indeed, shortly afterwards I received notification that my account was suddenly disabled. I appealed the decision and provided the proper supporting documentation: Business Number and Incorporating documents, to prove who I am and where I'm located, but it didn't seem to do anything and my account was not reinstated. They disabled my account without telling me why or even if I have another chance.

Date of experience: August 11, 2017
Indeed-Support S. Indeed Rep
over a year old

Hi Patrick, we're very sorry to hear this. We have responded to your review by private message, please follow up there if you have any additional questions.

GB
1 review
1 helpful vote
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Waste of time for the most part
January 21, 2016

Inundated with time wasters who weren't even close to being qualified. Most candidates failed to answer my two qualifying questions correctly but still wasted my time by submitting their CV's. Service needs improving.
I won't use it again as rejecting time-wasters is a wind up and Indeed should reject these people for me.

Date of experience: January 21, 2016
Indeed-Support S. Indeed Rep
over a year old

Were sorry to hear that you did not receive qualified candidates on Indeed. If there is anything that we can do to help, please reach out to us at sitejabber@indeed.com.

New York
1 review
2 helpful votes
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Excellent
October 15, 2015

I'm not sure why there's so much negativity here, but I've had wonderful experiences using indeed as a job seeker. My current position was obtained through indeed and I couldn't be more content with it.

Date of experience: October 15, 2015
Indeed-Support S. Indeed Rep
over a year old

Hi Kate, thank you for sharing your positive experience with using Indeed. If there is anything we can do you help you in the future, please do not hesitate to reach out to us.

GB
1 review
2 helpful votes
Follow Patrick W.
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After posted a job and having 50 cvs sent to me my account has been disabled and I can not repost.
Looks like this is a regular thing but there's no reason provided which must be very annoying for candidates.

Date of experience: February 29, 2020
Indeed-Support S. Indeed Rep
over a year old

Hi Patrick, thank you for taking the time to leave us a review. We would be happy to assist with this situation. We have sent you a private message to get started. We look forward to working with you.

Canada
1 review
7 helpful votes
Follow Laura D.
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Yesterday I was contacted by a potential employer with an offer that sounded way too good to be true. I looked at their website and it had red flags (spelling errors, a map that didn't match the address listed, etc.) After doing some homework, I found another similar company that has been dissolved but the website is identical other than the company name. There is no way to reach Indeed to let them know that fraudulent employers are contacting job seekers. Someone will get scammed. I think it will be a case of them asking for your bank account info to "pay" you and then cleaning you out. Sorry that I can't prevent this from happening to someone who is naive but reporting this is impossible. I also don't like the fact that this "employer" may know my address as it's listed on my resume. Obviously, Indeed allows access to people who have not been vetted. I will be closing my account immediately.

Date of experience: December 6, 2018
Indeed-Support S. Indeed Rep
over a year old

Hi Laura, we have responded to your review by private message. Please follow up with our team there so we can further assist.

California
66 reviews
78 helpful votes
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It's not bad
October 31, 2017

For the most part, you can find good jobs but it's not always accurate. Some jobs aren't hiring but it website shows that they are. I also think they need a wide variety of work from home job options.

Date of experience: October 30, 2017
Indeed-Support S. Indeed Rep
over a year old

Hi Jamie, thank you for reaching out to us. We have responded to you by private message so we can work with you to improve your experience using Indeed. Please follow up with us in there so we can assist further.

Canada
1 review
0 helpful votes
Follow Rebecca Y.
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Indeed first disabled my account because they did not believe my business was real. I submitted the documents and they reinstated it. Now after 40+ resumes they have disabled if again and provided no reason what so ever. When we contacted indeed customer service they stated that the final decision was made by quality control and their is no number to contact them and I need to appeal which could take another week. This has created a lot of undue stress this website is supposed to alleviate. Now it makes our business look week while we are offering full time jobs with RRSP and benefits in a community that lacks jobs and many struggle with staying above the poverty line. What a disappointment. I would 100% advise everyone to avoid them.

Date of experience: July 1, 2022
Indeed-Support S. Indeed Rep
over a year old

Hi Rebecca, we have reached out to you by private message with more details. Thank you.

Michigan
1 review
3 helpful votes
Follow Leanette T.
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Jobseekers Beware
October 12, 2015

Unlike most other commercial job boards, this site is redundant, basically worthless. Upon 'uploading' a resume, it allows to 'Review' your upload, but then opens a detailed page that requires a repeat of all your information, with added fields to include your skills, technical expertise, etc. Basically what you already have listed on your resume. Just ridiculous. And though I never signed up or requested any job blasts, I receive loads of them in my email. Most of which are irrelevant. Absolute garbage. There are far better job boards like Monster, Careerbuilder, and of course, the jackpot: LinkedIn.

Date of experience: October 12, 2015
Indeed-Support S. Indeed Rep
over a year old

Hi Leanette, sorry for the negative experience with uploading your resume. If you'd like to cancel your job alerts, you can log into your account and visit http://www.indeed.com/my/alerts to remove them.

Puerto Rico
1 review
1 helpful vote
Follow Juan C.
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We are a new medical cannabis dispensary opening in Puerto Rico with the need to hire employees as soon as posible. It's our first time creating a "job post" on Indeed.com. Personally I've used it and it's perfect for searching jobs, but by what I see in this review page apparently it's not so good for finding employees. As today, I'm totally unaware of the reason that took our job post (four days ago) from being published and public, nor why our employer account was disabled. It didn't even said a hint or something on the email appointing to why our job post wasn't "consistent with Indeed's quality standards".

Date of experience: January 18, 2022
California
4 reviews
1 helpful vote
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Blocked with no warning and no help
August 17, 2022

I've had the same 1 star experience as many other businesses here where the account was suddenly blocked and nobody could provide any extra information. Agents over the phone kept promising it's with the 'internal team' and somebody will get back to me within 48 hours or within 3 business days, but that never happened. All I got was an email with a link to their FAQs. I have become too reliant on Indeed for recruiting and this has really impacted the business. We had paid campaigns and an active account for close to a year and fine-tuned our marketing efforts based on Indeed campaigns. I need an explanation at least and some chance to fix whatever the issue was, not a ban and then ghosting.

Date of experience: August 16, 2022
Indeed-Support S. Indeed Rep
over a year old

Hello,

All accounts and jobs are subject to our standard reviewing process. After further review, the decision has been made that your job postings cannot be shown on Indeed. For your reference, please see Indeed’s terms of service: https://ca.indeed.com/legal?hl=en&redirect=true#tos and our Job Posting Best Practices: https://indeed.force.com/employerSupport1/s/topic/0TO1R000000xxOtWAI/policies?language=en_CA

No further action is required on your part and no additional details regarding this decision have been provided. We apologize for any inconvenience this may have caused.

Best regards,

Indeed Support

Missouri
2 reviews
8 helpful votes
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Opportunity abound
September 9, 2018

. Employers were contacting me asking if I were interested in working for them! That's right folks, they came too me. Just posted the resume Indeed helped me create... for free. Talk about service. They get you out there. Sure beats looking on Craigslist. Never know what kind of smuck you would encounter. I feel a safer place. The employers and jobs offered on post all seem legit to me, no matter, what kind of job you seek. I've seen any where from the F. B. I to cleaning rooms, mechanics, doctors and dj's. Thumbs up.

Date of experience: September 7, 2018
Indeed-Support S. Indeed Rep
over a year old

Thank you so much for taking the time to leave us some feedback, Marie! We're so glad you've been finding success on our site! If you ever need additional assistance, feel free to reach out to us at sitejabber@indeed.com.

Indiana
1 review
0 helpful votes
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Sent everything in to verify our business. Finally got that approved. Then posted our job in a few locations. Sponsered them on and off for 3 months. Added a new location in michigan, and next thing I now they have flagged all of our job postings then disabled my account. So we have paid over 1k to indeed and now dont even have access to our applicants. They couldnt give me a reason why it was disabled. We will be getting lawyers involved. So if anyone else has had similar experiences please reach out. We can make this a class action lawsuit.

Date of experience: September 1, 2023
Indeed-Support S. Indeed Rep
over a year old

Hi James, we have an extensive moderation process designed to protect our job seekers and employers and also ensure a high level of quality in our search results. All Indeed accounts are subject to this review. An Indeed Representative has reached out to you directly to assist with his further.

Wisconsin
1 review
1 helpful vote
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I was ok...
January 26, 2016

It was OK... I had a lot of interest and fell off after a couple weeks. I expected more interest for longer being I sponsored the add. I didn't like that I had to pay for people who applied that were not qualified, even tho I had requirements noted.

I had an ad prior to this about a year ago and did not sponsor. I had almost as much interest then, So by sponsoring the ads in my opinion was not worth the 300.00 I spent

Date of experience: January 26, 2016
Indeed-Support S. Indeed Rep
over a year old

Hi Casey, thank you for sharing your feedback. We'd be happy to help you with candidate quality and increasing your applicants. Feel free to reach out to us at sitejabber@indeed.com.

Canada
1 review
0 helpful votes
Follow Shannon F.
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Like many other reviewers, our account was disabled without any conversation or reasoning as to why. We have been using our account for over 3 years without issues - and this is the treatment we receive. We have reached out to our Dedicated Specialist, Client Success and Director of Inside Sales both of whom can do nothing to help us. We filed an appeal 5 business days ago, but have not heard anything back. This is the most ridiculous process I have ever experienced and has basically kneecapped our organization from helping our clients. I can't believe that Indeed has the ability to do this and worse, they still have our credit card on file. If anyone at Indeed is reviewing this - here's a hint - maybe call your paying clients first to discuss the issue with them prior to just disabling their account. This is a shameful way to run a business.

Date of experience: June 7, 2021
Indeed-Support S. Indeed Rep
over a year old

Hi Shannon, thank you for taking the time to leave Indeed a review. We do see that our internal team sent an email on 6/1 with the next steps for your account. We advise checking your inbox or spam folder for this email and following up directly with them.