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Indeed

Overview

Indeed has a rating of 1.5 stars from 978 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Indeed most frequently mention customer service, small business and employer account. Indeed ranks 132nd among Recruiting sites.

service
268
value
245
shipping
21
returns
25
quality
238
This company responds to reviews on average within 0 days
How would you rate Indeed?
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Florida
1 review
0 helpful votes
Follow Karelyn S.
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I received the following message at my subscription "This account is currently under review, per Indeed's messaging quality guidelines. The recruiter must submit an appeal before they can contact candidates using this subscription." Indeed does not offer a warning to correct any violations that may be being made to the guidelines or procedures. Neither email nor promted is received to the log-in to inform in detail of the suspension or process. Employer Help Center has no data related to procedures in this situation. Customer Success Specialists are not trained to provide details or procedures.

Date of experience: January 10, 2023
Indeed-Support S. Indeed Rep
over a year old

Hi Karelyn, to explain, besides all jobs and accounts on Indeed being moderated to ensure our guidelines are being followed, it is the same for the usage of our resume database. All messages on Indeed are moderated and if there is a violation, the employer will be blocked. Here is more information about our resume guidelines: https://indeed.force.com/employerSupport1/s/article/360015376251?language=en_US. When an employer is blocked, they will need to submit an appeal which is available on the page that notifies them they are blocked. Once submitted, our moderation team will assist. In this case, we can see that your account representatives are already in contact with you to assist with this issue and they will continue to provide help. We have also passed along your outreach here on Sitejabber. Thank you for taking the time to leave us a review.

California
1 review
0 helpful votes
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Seems better for prospects than employers
January 21, 2016

Mixed review - first time I've used, but not intuitive from an employer side. Have to navigate several clicks to see activity, app doesn't show employer side at all, boosting posts hasn't created a lot of traction, and the "snippets" that are selected to preview on ads aren't selectable. Got one qualified applicant, so not a waste - but not the results I was hoping for. Had equal/better luck at a fraction of the cost with FB post.

Date of experience: January 21, 2016
Saudi Arabia
1 review
2 helpful votes
Follow areeba n.
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Disabled account
August 17, 2022

I have been working on hiring candidates from indeed since 2020 and it is the only main source of my income, as i hire candidates on behalf of my company and provide them from which i get benefit but indeed disabled my account without any reason i have been using it since 2020 and they rejected my appeal also i dont know what's wrong so disappointing and stressed

Date of experience: August 16, 2022
Indeed-Support S. Indeed Rep
over a year old

Hi Areeba, all accounts and jobs are subject to our standard reviewing process. The account has gone through our reviewing process and our team has concluded that we will not show these openings in our search results. The account will remain in its current disabled status. As the account has been disabled by Indeed you do not have the option to post a new position and any new account will undergo the same review process. If you have urgent hiring needs, we highly suggest utilizing other hiring services. Please note: Indeed may reject or remove any job and may disable any Company's account, for any or no reason. We cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed.

Connecticut
2 reviews
4 helpful votes
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Ridiculous
April 2, 2016

Contacted people as I am looking to hire an editor asap, then the next day my account was suspended with no reason. I contacted them, and their exact response was:

"We have reviewed your account but are unable to lift the suspension. You are not able to contact job seekers through Indeed.

Further appeals or related communications for this suspension will not be considered or responded to."

Unbelievable. This shouldn't even be a company. What a farce. They are preventing people on their from being employed.

Date of experience: April 2, 2016
Indeed-Support S. Indeed Rep
over a year old

Hi Nicole, we're very sorry for this experience that you've had with Indeed. We've messaged you directly to discuss your experience further. Thank you.

GB
1 review
0 helpful votes
Follow Surinder S.
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Disabling Our account
April 19, 2021

As a small business owner, i recently post positions on indeed, and today they blocked me. "Your account has been disabled".
We have posted few jobs and recieved many CVs and you have deleted our account which is not fair. Don't have any customer care contact number

Date of experience: April 16, 2021
Indeed-Support S. Indeed Rep
over a year old

Hello Surinder, thank you for reaching out here. A member of our team has responded to your review by private message. Please follow up there if you have any additional questions or concerns.

Virginia
4 reviews
12 helpful votes
Follow chris S.
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Posted a job. Wanted to give Indeed a try. My post got budgeted for $15. It turned into $15 A DAY! My CC was billed for $500 per month for 3 months until my AP people flagged it. Zero Qualified Candidates. Most had no business "applying" for the technical job.

I spoke with their "Help Desk" and was offered $100 in free clicks. Insulting considering they bilked me for $2,000

Watch out!

Date of experience: June 2, 2016
Indeed-Support S. Indeed Rep
over a year old

Hi Chris,

Thank you for reaching out to us, and sorry for your experience with Indeed. We've looked into your account, and see that you posted two positions, one with a 15 dollar daily budget, and one with a 20 dollar daily budget. Indeed does not have any budgeting options that offer an amount of $15 or $20 overall, and our job posting process specifically states daily vs monthly when the position is being created. It also looks as though one of the positions was closed in the middle of last month, and a monthly advertising report was sent to you on May 5th, and April 12th reflecting the daily budget jobs within your account. We would be happy to work with you to offer an amount towards future free clicks that is more reasonable for your future hiring needs, and also offer you suggestions towards getting better qualified candidates. If this is something you are interested in, please message us directly through the SiteJabber platform. Thank you.

GB
1 review
0 helpful votes
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Poor Communicators
August 12, 2021

I am a new business start up that relys on websites like indeed to attracted candidates for my business. I have spent 2 weeks trying to set up an account and post a job online with little success. My first attempt eventually was ignored after being asked to send numerous documents to verify my account. After hearing nothing we attempted to set up a new account using a different email address for the company. We had some success as we were able to post a few jobs online for around 24 hours, before being told our account has been disabled again with the only vague feedback being. 1 or more adverts has been deemed as not consistent with indeed quality standards. My appeal will be looked at within 48 hours, until then I have to wait patiently. Poor communication, very frustrating to deal with!

Date of experience: July 13, 2021
Indeed-Support S. Indeed Rep
over a year old

Hello Michael, thank you for reaching out. A member of our team has responded to your review by private message. Please follow up with us there if you have any additional questions or concerns.

Oklahoma
1 review
11 helpful votes
Follow Miranda D.
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Where do I even begin? Indeed is notorious for allowing scammers to post fake job postings and not to mention the whole bait & switch used to manipulate job seekers. I ran into at least 7 scammers in the last 5 months and there were multiple positions that appeared to be open, when in reality they were not. Also, I can't tell you how many times salaries were either hidden from me or completely misleading. Very disapointing experience and not helpful at all.

Date of experience: August 16, 2018
Indeed-Support S. Indeed Rep
over a year old

Hi Miranda, we've responded to your review by private message. Please follow up with our team there so we can further assist.

New York
4 reviews
6 helpful votes
Follow Nate I.
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This site isn't half bad for the rates they charge, and how you can get job inquiries. I used this to post a job, and got many hits. You can set limits automatically to how much you spend for each posting hit. It works well, and seems a lot more reasonable than something like monster.com. I like the direction of where this website is going.

Date of experience: April 16, 2012
California
1 review
8 helpful votes
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Very strange beginning
February 5, 2016

I posted an ad yesterday and because I didn't receive a single resume, I called INDEED this morning. Was told they "suspended" (or something like that) my listing until they could verify some information. So, I provided the requested info about our company and was told they'd probably have our account/listing up in 3 days. What? Why so long? I asked the rep what would've happened if I hadn't called and asked the question. She said, nothing. I would've just wondered why no responses... very strange way to handle new business this way. There's got to be a follow-up by the company to get the info they need from me, not the other way around. So, I''ll write another review once our account is up and running to see what kind of responses we get.

Date of experience: February 5, 2016
Indeed-Support S. Indeed Rep
over a year old

Hello Valarie, we're very sorry for the delay in the review process. We escalated this to our search quality team, and your account has been verified. Your job should be live within the next hour. It can sometimes take up to 72 hours for accounts to be reviewed, as we get many employer requests each day. This is the maximum amount of time and many of these requests are completed ahead of that time frame. Please let us know if there is anything else we can do to help.

Canada
1 review
4 helpful votes
Follow Thang T.
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My post was absolutely valid with all information needed for any potential job seekers.
They use some sort of dumb computer filter to filter out job posts.
I guest that free job posting should be filtered out, so they can make money for sponsored job. Since nothing is free, i can understand that. But my review is to just address the real things with indeed

Date of experience: June 4, 2019
Indeed-Support S. Indeed Rep
over a year old

Hi Thang, we have responded to your review via private message. Thank you.

New Jersey
1 review
2 helpful votes
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Sponsored didn't make a difference - for us.
January 21, 2016

We tried both sponsored and free. Did not get an increase in applicants, nor was the skill set better with sponsored ad. Also although we could control costs w/sponsored option we ended up spending more and getting fewer applicants than on Craigslist. Love the free option on Indeed and am appreciative of it.

Date of experience: January 21, 2016
Indeed-Support S. Indeed Rep
over a year old

Hi there, we're sorry you had a poor experience with sponsoring on Indeed. If there is anything we can do to help, please reach out to us at sitejabber@indeed.com.

Texas
1 review
0 helpful votes
Follow Brandon S.
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As a job seeker I used Indeed for a few years. Recently I became an employer in need of staff. Because I already had an Indeed account I decided to post it through there. Almost immediately I was instructed to call in to verify my account. I called in and verified all of the information with the phone rep, twice. I was told that everything was okay and I would get an email when my post was published. The email I got was my account was blocked! Not only blocked but they want very specific information on the business, which I'm not comfortable doing since NO other provider asks for such documents to post a job. Called back and was told there is nothing they can do. Save your time and post your jobs on a site that will help you meet your staffing needs

Date of experience: November 28, 2022
Indeed-Support S. Indeed Rep
over a year old

Hi Brandon, to explain, it is normal that all accounts will be reviewed as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met. To proceed with the review process, we recommend submitting the appeal through your account. It is important to note that this appeal will not guarantee visibility on the site. Please note that the review process typically takes 1 to 3 business days and our team will contact you when they have an update, or if they need additional information.

Pennsylvania
1 review
4 helpful votes
Follow Nate W.
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They are too sensitive to stufffffffff... pft
Locked me out for legitimate jobs I needed to post. It has been going on for a year.
Apparently they have no idea what my intentions where, they should hire more psychics or something.

Date of experience: May 24, 2019
Indeed-Support S. Indeed Rep
over a year old

Hi Nate, we have responded to your review via private message. Thank you.

New York
1 review
0 helpful votes
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I would give zero stars but can't. I spent all day properly filling out my first job post. It went live for 2 hours and then got the "your ability to post job has been disabled" message.
What's the point of allowing me to advertise for 2 hours only to disable the account?

Date of experience: April 13, 2021
Indeed-Support S. Indeed Rep
over a year old

Hi Victor, thank you for taking the time to leave Indeed a review. We can see that your account is going through our standard review process and we need additional information on the business you're hiring for. We have sent you a private message with the next steps. Please feel free to follow up with us there.

Arizona
1 review
8 helpful votes
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Total rip, spent several hundred dollars on 2 jobs. Not a single applicant had any experience in either job (or even any similar job) despite my posting that experience was required. For some reason, I don't think that Truck driver, customer service rep, assistant pastor, or janitor qualifies someone to operate a waterjet or be a screen printer

Date of experience: May 4, 2016
Indeed-Support S. Indeed Rep
over a year old

Hello Joel, we're sorry to hear that you've had a negative experience using Indeed to hire for your positions so far. As Indeed is a search engine, the more information that you enter in your job title and description, the more likely your job will appear in searches for relevant candidates. We'd be more than happy to work with you on your job title and description and offer a credit towards future sponsored job clicks. If you are interested, please Private Message us via SiteJabber so that we can assist you further.

Canada
2 reviews
16 helpful votes
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This site took all my information including photos of my driver's license and credit card number and still refused to share my job positing, disabling my account and claiming I didn't meet their standards. I am a small business owner/author trying to hire a part-time assistant for above minimum wage. No explanation why they wouldn't host my job posting. When I asked them to delete my information considering they served no purpose, they directed me multiple times to a blank page - but kept all my info. Do not use this service if you are an employer!

Date of experience: July 4, 2020
Indeed-Support S. Indeed Rep
over a year old

Hi Katie, thank you for reaching out here. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.

GB
1 review
0 helpful votes
Follow Shazia J.
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My Account Disabled
March 24, 2022

I am a small takeaway business looking to recruit staff, all of a sudden i got a message to say we have disabled your account and that you need to provide proof, so i emailed a copy of my utility bill but it seems indeed is not accepting it for some reason. I require staff urgently and here is Indeed disabling accounts for some reason. There is no other way of contact other than email.

Date of experience: March 23, 2022
Indeed-Support S. Indeed Rep
over a year old

Hi Shazia! Thanks for reaching out to share this experience. We have followed up with you via PM.

Canada
1 review
2 helpful votes
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Wow! That's a lot of response!
January 26, 2016

Although I didn't end up hiring through Indeed, I do appreciated how easy it was to post a job. The response was fantastic... 167 candidates. It was also good to have all the applications through Indeed in one place where I can send automatic responses and change individual applicant's status along the process. However, many of the candidates did not qualify and it was a lot of work to find those who did.

Date of experience: January 26, 2016
Indeed-Support S. Indeed Rep
over a year old

Thank you for the feedback, Mike. If there is anything we can do to help, feel free to reach out to us at sitejabber@indeed.com

Texas
1 review
7 helpful votes
Follow Hector E.
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Absolutely the worst site ever. Indeed "One Search All Jobs". What a joke, They don't have "all jobs" What they have is a smelly pile of old crap. Why do jobseekers waste their time on this site? Volume not equal quality.

Date of experience: February 2, 2015