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Indeed

Overview

Indeed has a rating of 1.5 stars from 978 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Indeed most frequently mention customer service, small business and employer account. Indeed ranks 132nd among Recruiting sites.

service
268
value
245
shipping
21
returns
25
quality
238
This company responds to reviews on average within 0 days
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India
1 review
0 helpful votes
Follow Amir T.
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Account Disabled
March 29, 2021

I am the owner of my new small recruitment firm. Just posted 2 jobs and my account and account got disabled. I Appeal to the indeed to activate my account, in reply indeed ask the documents for verification purpose. The document were sent but still got a revert as Your account currently is not accruing costs, and this is a final decision. No further action is required on your part. No additional details regarding this decision will be provided. We apologize for any inconvenience this may cause.

I am ready to pay if they activate my account.
I never no if we post free job ads more than 1, then account will be disabled.

Date of experience: March 28, 2021
Indeed-Support S. Indeed Rep
over a year old

Hi Amir, thank you for taking the time to leave Indeed a review. All accounts on Indeed go through a standard review process. Unfortunately, after your account was reviewed we are unable to proceed with showing your listings on the site. We apologize for any inconvenience and advise reviewing our Job Posting Guidelines and Terms of Service below.

https://www.indeed.com/hire/job-posting-guidelines

https://www.indeed.com/legal?hl=en&redirect=true#tos

Washington
1 review
4 helpful votes
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I'm a small business recruting firm and I post jobs for well known companies. Indeed took my fees and I had an employer account for a. Month. As I continued on, I received an email that I violated the rules etc. See screenshot. I even sent in my business license and I still won't get a clear feedback. I would like to be active or at least refund my money that I spent over $600

Date of experience: May 27, 2021
Indeed-Support S. Indeed Rep
over a year old

Hello Randy, thank you for reaching out. A member of our team has responded to your review by private message. Please follow up with us there if you have any additional questions or concerns.

Canada
1 review
6 helpful votes
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Suspension of Account
August 6, 2021

This is a follow-up to my original review. Eventually, we were able to contact Indeed staff to discuss the issue. We ended up talking to 3 indeed staff members and all 3 gave us different reasons why the account was suspended. One of the reasons that they gave us was that we were not a legitimate business even though we have been in business for 38 years. We provided them with our Corporate Certificate and our PEO registration but were still unsuccessful in getting our suspension lifted. If we had done something wrong and were told exactly what that was we would have quickly made the necessary changes.

We eventually gave up and were successful in hiring staff using ZipRecruiter.

Date of experience: August 3, 2021
Indeed-Support S. Indeed Rep
over a year old

Hi Rudy, thank you for taking the time to leave Indeed a review. All accounts on Indeed go through a standard reviewing process. This review can happen at any time as well. Unfortunately, Indeed has fully reviewed your account and we are unable to show your listings on the site and the account will remain in its disabled status. Indeed or Publishers may reject or remove any Job Ad, and Indeed may disable any Employer’s account, for any or no reason without notice. Although Indeed may indicate why a job or account has been removed or disabled, we cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. If you have urgent hiring needs, we recommend utilizing other hiring services. We apologize for any inconvenience this has caused.

Virginia
1 review
8 helpful votes
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I had opened Indeed and ziprecruiter for small business. They suddenly closed my account I appealed the decision and gave them my account info, they denied saying "Please note that your account currently is not accruing costs and this is a final decision. No further action is required on your part. No additional details regarding this decision will be provided. We apologize for any inconvenience this may cause."
Meaning they want me to sponsor more jobs. This is really ridiculous, why they advesrtise Indeed as a free job account if they eventually close your account by saying this. STOP USING INDEED

Date of experience: February 8, 2021
Indeed-Support S. Indeed Rep
over a year old

Hello Sid, a member of our team has responded to your review via private message. Please follow up with us there so we can further assist.

Wisconsin
1 review
1 helpful vote
Follow Kristina P.
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I having been using Indeed for about 2 weeks now and have gotten 3 job interviews already. I love how easy it is to apply and simple. I am a teenager with no prior work experience and they help me make an outstanding resume and a personality test to help employers get to know me. It is amazing please sign up

Date of experience: October 4, 2016
Indeed-Support S. Indeed Rep
over a year old

Thank you for the feedback, Kristina!

California
1 review
0 helpful votes
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Like many reviewers we were well into the process of recruiting for a new corporate accountant when we received notice that our job posting was taken down and our account disabled. Job description was written clearly, candidates were appropriately qualified, had many initial interviews using the indeed conference app. And without warning or explanation our account is disabled. This is insane.

Date of experience: March 14, 2022
Indeed-Support S. Indeed Rep
over a year old

Hi Joan! Thanks for reaching out. We reached out to you via private message to provide further details. We look forward to your response.

California
99 reviews
171 helpful votes
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Scam Jobs
April 9, 2020

I found 4+ jobs on indeed that don't have a job posting individual who answers potential employee's questions on this site, and includes a work-at-home scam that I am currently struggling to rectify. Despite this, the customer support assures me that it is all right and that they were able to "verify" (read disclaim job seekers concerns about) potential employers and listings. I would definitely avoid this site.

Date of experience: April 8, 2020
Indeed-Support S. Indeed Rep
over a year old

Hi Helen, we are very sorry to hear about your poor experience with Indeed. We have sent you a private message to further assist.

Texas
1 review
0 helpful votes
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Indeed is set up to strong favor large employers. As a small employer, I would put through the ringer as they turned me down for placing an ad for an employee. After their website demanded information that only a large employer would have, I thought the ad was final posted, but then found it was not. There never notified me that they were not posting it. So I had to call them several times and have them not believe that I am a real person with a real job to offer. Small employers are treated badly by the company policies.

Indeed attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 5, 2021
Indeed-Support S. Indeed Rep
over a year old

Hi Peggy, we are very sorry to hear about your poor experience with Indeed. We have sent you a private message to further assist.

Texas
1 review
3 helpful votes
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I am the owner of the largest real estate photography company in central Texas. I needed to hire right away and they cancelled my account (twice) and would not tell me why. I give up. I'm not able to go back to Indeed because they completely closed my accounts, but I am not sure I would want to. I need reliability when trying to search for candidates and obviously I'm not able to get it with them.
(Which is unfortunate because I have made 3 good hires with them previously.)

Date of experience: January 7, 2022
Canada
1 review
13 helpful votes
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Totally uneffective
September 20, 2015

Posting your resume or even applying for a job posted on Indeed is a waste of time. Have talked to 3 prospective employers and all three said they never received a resume but just a name from Indeed. My advice, look for work on Indeed but do not complete the process but rather submit your resume by other means either through another hiring agency or directly to the company. This is how I got my job and this is also how I learned of Indeed's incompetence.

Date of experience: September 20, 2015
Washington
1 review
9 helpful votes
Follow D M.
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The moderators on the forums are bias and will delete posts and ban users for no good reason. They're on a power trip and enjoy deleting posts and banning users. I have used Indeed for years and they were great, but in October 2012, Indeed became an independent operating unit of Recruit Co. Ltd. After that they went downhill and they SUCK….

Date of experience: July 9, 2014
New York
57 reviews
363 helpful votes
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They consolidate a bunch of search engines into one. They scan colleges, job boards, and I think craigslist, etc. You do get expired listings and it isn't totally complete, but it is free and does seem to get leads.

Date of experience: March 30, 2010
India
1 review
6 helpful votes
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Job posting disabled
August 21, 2017

I was shocked to see why my job posting ability is been disabled. I created an account on Indeed as I have many open positions to close. They have or mentioned any reason for that which is more annoying.

Date of experience: August 19, 2017
Indeed-Support S. Indeed Rep
over a year old

Hi Mayur, we're sorry for the poor experience. We have responded to your review via private message. Please follow up with us there.

Australia
2 reviews
6 helpful votes
Follow Nadia S.
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I like the website because it's easy to search for what you want and easy to apply. But my partner has been applying for jobs for almost 6 month with no luck. He was told he had the job by TWO companies that turned out to be SCAMS. Now they have all the information on his cv plus a scan of his drivers licence. On another note, almost NONE of these jobs ever respond.

Date of experience: December 19, 2015
Indeed-Support S. Indeed Rep
over a year old

Hello Nadia, sorry for the negative experience. If you can, please provide us with details of the two jobs your partner has applied to so that we can investigate at sitejabber@indeed.com. Thank you.

Canada
1 review
0 helpful votes
Follow Mo B.
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I am a small business owner who had recently started using Indeed and provided all required information. I was effectively receiving applicants for my job postings and suddenly had my account disabled without any information. I have now lost all information on my applicants and job postings. I have appealed several times and Indeed immediately issues that I am still in violation. Could I please have someone from support help me get my account back?

Date of experience: April 6, 2022
Indeed-Support S. Indeed Rep
over a year old

Hi Mo, thanks for reaching out. To provide some clarity, all accounts and jobs are subject to our standard rolling reviewing process that can occur at any time. Our team has concluded that Indeed will be unable to show your openings in our search results. In addition, Indeed does not allow non-job postings. This includes, but is not limited to, volunteer jobs, training and education opportunities, franchising opportunities, multi-level marketing opportunities, jobseeker employment solicitation, expired jobs, and jobs which do not represent a specific employer vacancy. Indeed always retains the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. We apologize for any inconvenience this has caused. If you have urgent hiring needs, we suggest utilizing other hiring services.

Pakistan
1 review
3 helpful votes
Follow Maham Z.
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Today when i opened my indeed account I came to know that Indeed disabled my account for no reason and without giving me any prior heads up. I've been using indeed to find potential candidates for vacant posts in our organization. I never misused indeed in any way. But indeed still disabled my account. I have so many pending hirings lined up which i need to complete asap. I'm extremely disappointed from this site. The least you guys could do for me was just to inform me or give me a headsup.

Date of experience: February 3, 2022
Indeed-Support S. Indeed Rep
over a year old

Hello Maham, thank you for reaching out here. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.

Virginia
1 review
3 helpful votes
Follow Gene Q.
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Like others here, we are a small company. I posted our job (a job that was verbatim posted to another site and accepted) and our account was suspended without explanation. Indeed did, of course, charge our credit card and they are preventing us from accessing information on those who did apply. We will be contesting that charge with our credit card company. Stay away from Indeed.com.

Date of experience: June 6, 2021
South Africa
1 review
1 helpful vote
Follow Glaudine N.
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My account has been disabled for no reason, i sent all the documents requested from me.The job posting went alive, but after a few hours I received an email that my account was disabled. I've read the terms and conditions and I did not see any violations on my posting.

The account was verified. So I don't really understand why the account suddenly got disabled without any specific reason.
I love it at first because it's user-friendly however we are really disappointed and frustrated right now because of this issue. And upon reading the reviews, it seems that it is a common issue. The account being disabled for no specific reason and there's no one to reach out to for a customer chat support.

Can someone reached out to me directly on my email to resolve this issue?

Date of experience: October 8, 2020
Indeed-Support S. Indeed Rep
over a year old

UPDATE: After communicating directly with Glaudine, this issue has now been resolved and the account has been fully enabled.

GB
1 review
0 helpful votes
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We posted two jobs on the Indeed.com as the employer during the last week. One is full time job and another one is part time. Suddenly we had our account disabled without any explanation. They are both urgently needed.

This is becoming even more urgent, because almost one hundred applicants are waiting for our reply as I am writing this review. Without any official explanation from Indeed.com, we do not even know what is causing this to happen and how we can fix this. I wish we could find a phone number for contacting Indeed.com and providing whatever details they would like from us. Please response to us ASAP. Thanks.

Date of experience: September 10, 2020
Indeed-Support S. Indeed Rep
over a year old

Hi Simon, thank you for taking the time to leave us a review. All accounts on Indeed go through a moderation process and may be temporarily disabled until additional documentation of the business is provided. We can see you're in contact with our review team via email now regarding this. We advise following the steps they have recently provided.

New York
2 reviews
2 helpful votes
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Looking for overseas jobs (Europe). Going to the Indeed Overseas site it only lists US jobs and alerts US jobs. None are outside the US as I've requested. This site also sends irrelevant jobs via email. Just because I have technician after my name does not mean I do any and all tech work! Useless

Date of experience: February 13, 2015