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iMyFoneReviews 377

2.6

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iMyFone Reviews Summary

iMyFone has a rating of 2.6 stars from 377 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with iMyFone most frequently mention day money, factory reset and credit card. iMyFone ranks 2nd among Data Backup sites.

service
96
value
92
shipping
61
returns
84
quality
90
This company responds to reviews on average within 0 days

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Japan
1 review
1 helpful vote
Follow Usagi T.
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I am a noob and accidently deleted all the stored photos of my iPhone. Then I downloaded the app and boom! All the information were recovered in just a tap! It was amazing actually. I fall in love with this application. So easy to use. Always recommended.

Date of experience: April 15, 2021
iMyFone T. — iMyFone Rep
over a year old

Hi Usagi,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team

Chile
1 review
3 helpful votes
Follow CRISTIAN V.
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The iMyphone umate pro refund policy is a fraud. It works only if the program presents technical problems.
If you are unsatisfied or disapointed with your purchase. Sorry!. They got you money and no refund.
Dont believe that the program is great because it is just more of the same.
A fraud!
I lost my money and time.

Date of experience: April 15, 2021
iMyFone T. — iMyFone Rep
over a year old

Dear Cristian,
We are sorry to hear that the program didn’t work for you.
My colleague will contact you check if we can provide you with a solution to fix this.
Sorry for this inconvenience.
Thank you for your kind understanding.
IMyFone Support Team

Hong Kong
2 reviews
1 helpful vote
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The customer service refunded my money to me in full because I told them that I was not satisfied and that the software has some quality issues. They are very helpful and polite. I will consider purchasing the products sold by iMyFone in the future.

Date of experience: March 28, 2021
iMyFone T. — iMyFone Rep
over a year old

Dear customer,
Thanks for leaving us such a wonderful review.
We are thrilled that you love your experience with us.
IMyFone Support Team


Not going to delete this review unless I get back a 100% full refund. They refused to give me a full refund. I lost at least 10 photos through no fault of my own between the time when I scanned the album in my phone with the trial version of your software and the purchase version of your software. They pissed me off. Their response was what about a 30% refund will you accept it? I am asking for a 100% full refund and is not prepared to negotiate the amount of the refund I should receive with you.

Date of experience: March 22, 2021
New York
1 review
0 helpful votes
Follow Alex G.
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At first I had a bit of trouble setting up the software, but fortunately customer support was fast at responding and helped me every step of the way. Everything has been excellent so far, they have very useful tools.

Date of experience: March 19, 2021
iMyFone T. — iMyFone Rep
over a year old

Dear Alex,
Thank you for the feedback.
We are glad that you like our service.
Don't hesitate to contact us if you have any questions or concerns.
IMyFone Support Team

Illinois
1 review
0 helpful votes
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Exceed expectations
March 19, 2021

My expectations were not the highest at the beginning but they actually exceeded my expectations. They really care about their users and customer experience, definitely recommended.

Date of experience: March 19, 2021
iMyFone T. — iMyFone Rep
over a year old

Dear Bruce,
Thank you for your comment.
We are glad that you are satisfied with our service.
Please feel free to contact us if you have any other problems.
IMyFone Support Team

GB
1 review
0 helpful votes
Follow Nestor A.
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High quality service
March 19, 2021

One of a kind platform. From video editing to data recovery they have it all but what I personally like about iMyFone the most is that they care about customer satisfaction. Their customer service team always answered within 24hrs to help solve my problem.

Date of experience: March 19, 2021
iMyFone T. — iMyFone Rep
over a year old

Dear Nestor,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team

Texas
1 review
0 helpful votes
Follow Chris J.
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After using their tools for all my data recovery, I have to applaud them for making everything easy to use. Nothing is overly complicated and the software is easy to understand and use. I cannot say the same for other companies. I would strongly recommend trying out their services you won't be disappointed!

Date of experience: March 19, 2021
iMyFone T. — iMyFone Rep
over a year old

Dear Chris,
Thanks for leaving us such a wonderful review.
We are thrilled that you love your experience with us.
IMyFone Support Team

California
1 review
0 helpful votes
Follow sara w.
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Unfortunately I had deleted pictures from my gallery that I didn't realized I would need so I found this data recovery software iMyFone and decided to give them a try. I used their software tool D-Back to restore my deleted pictures and it worked! It was smooth and easy. I couldn't be more satisfied.

Date of experience: March 19, 2021
iMyFone T. — iMyFone Rep
over a year old

Dear sara,
Thank you so much for your feedback!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team

Canada
1 review
0 helpful votes
Follow jordy s.
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IMyFone is one of the best programs I've used. I was amazed of how fast their customer service team responded whenever I needed their help which you don't see so much at other companies. Along with the sleek and easy to navigate interface, I won't be using any other service besides theirs. Very impressed, keep it up!

Date of experience: March 19, 2021
iMyFone T. — iMyFone Rep
over a year old

Dear jordy,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team

New Jersey
1 review
0 helpful votes
Follow Jay A.
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I must say I haven't seen another platform like iMyFone provide this many great tools at your disposal all under one roof. I am currently going through all of them and so far I have not been disappointed. Definitely a good bargain for the price and amount of useful tools they provide.

Date of experience: March 19, 2021
iMyFone T. — iMyFone Rep
over a year old

Dear Jay,
Thank you for the feedback.
We are glad that you like our program.
Don't hesitate to contact us if you have any questions or concerns.
IMyFone Support Team

California
1 review
0 helpful votes
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I have been using this program for years and it has been wonderful. If I had to use iTunes without iMyFone TunesMate I think I would change to a different phone. I had one issue recently with the program which was not the programs fault. I contacted customer service and they (Sarka) had it fixed right away. Best customer service ever. I HIGHLY RECOMMEND this program and their customer service.

Date of experience: March 17, 2021
iMyFone T. — iMyFone Rep
over a year old

Hi Gregory,
Thank you for the feedback.
We are glad that you like our program.
Don't hesitate to contact us if you have any questions or concerns.
IMyFone Support Team

Denmark
1 review
0 helpful votes
Follow Alex J.
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Customer Service
March 17, 2021

I purchased Imyfone TunesMate for transfering Music to ny iPhone12
It worked fine execpt the Music was not organised by album.
Then it was not what I had expected.
I had a full refund
God customer service

Date of experience: March 17, 2021
iMyFone T. — iMyFone Rep
over a year old

Hi Alex,
Thank you so much for your feedback!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team

California
1 review
2 helpful votes
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They are a scam
March 13, 2021

They are a scam! No different than Itunes they just have iTunes incorporated in there system with there face.

Date of experience: March 13, 2021
iMyFone T. — iMyFone Rep
over a year old

Dear Jason,
Sorry for this inconvenience, would you please tell me your order ID or email address? Then we will check and help you solve this problem.
IMyFone Support Team

Canada
1 review
4 helpful votes
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Terrible, do not use data recovery
March 12, 2021

Product was a failure, recovered less the 1% of my data. Everything else was corrupted. Do not trust them, they gave me the runaround of refund guarantee. Only got 50% back. Don't waste your time with this product.

Date of experience: March 12, 2021
iMyFone T. — iMyFone Rep
over a year old

Dear Kevin,
Sorry for this inconvenience, would you please tell me your order ID or email address? Then we will check and help you solve this problem.
IMyFone Support Team

Australia
1 review
0 helpful votes
Follow A C.
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After finding that I had purchased one of their products that was not able solve the problem I was having, the customer service team was prompt in helping me. Even though I had made the mistake and used the activation code they were generous and able to still provide a partial refund, allowing me to keep use of the software.

Date of experience: March 4, 2021
iMyFone T. — iMyFone Rep
over a year old

Dear AC,
Thank you for your feedback.
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team

France
1 review
0 helpful votes
Follow Chem M.
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Zip password removal
February 26, 2021

Hello,
Great application that allow me to recover a ZIP archive locked by a password.
The support is really active and give quick answer.

Date of experience: February 26, 2021
iMyFone T. — iMyFone Rep
over a year old

Dear Chem,
Thank you for the feedback.
I'm delighted to hear that you had such a great experience in interacting with our service.
IMyFone Support Team

Nigeria
3 reviews
5 helpful votes
Follow Oladele L.
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Simple Navigation
February 26, 2021

I have never seen a site so easy to navigate like imyfone, they also have great products and I'll be sure to come around soon again.

Date of experience: February 25, 2021
iMyFone T. — iMyFone Rep
over a year old

Dear Oladele,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team

Kentucky
1 review
0 helpful votes
Follow Lisa W.
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I can see that this would work fantastic for some people, and while imyfone did not work successfully to fix my phone as I had wished, and in the end needed to reset to factory settings (restored), I must comment that their customer service is excellent. They were willing to work with you to do everything possible to help fix your device, and in my case they were able to refund me my money since I had already reset it to factory settings once their online product told me that was the only option left.

Date of experience: February 20, 2021
iMyFone T. — iMyFone Rep
over a year old

Dear Lisa,
Thank you very much for your comment.
We will keep improving our products and service.
Thank you again for your kindly understanding.
IMyFone Support Team

Rhode Island
1 review
1 helpful vote
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I bought the subscription and I couldn't do what I wanted. Claimed my money back and now they say that there is a warning. Warning that you will not see until the subscription is paid for, and then they don't want to refund your money. Even doe it says money back guarantee

Date of experience: February 9, 2021
iMyFone T. — iMyFone Rep
over a year old

Hi Helen,
Would you please tell me your Order ID? Then we will help you solve this issue. Or you can send an email to fixppo@imyfone.com, we will help you solve this problem.
IMyFone Support Team

France
1 review
0 helpful votes
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Excellent response
February 5, 2021

I had problems with backing up photos and contacted imyfone. They was very responsive and iterated with me until the issue was resolved. Greatly appreciated!

Date of experience: February 5, 2021
iMyFone T. — iMyFone Rep
over a year old

Dear Bill,
Thank you for your review.
We are always here to help if you have any other issues.
IMyFone Support Team