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iMyFone has a rating of 2.6 stars from 377 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with iMyFone most frequently mention day money, factory reset and credit card. iMyFone ranks 2nd among Data Backup sites.
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IMyPhone is an amazing application which one could wish for and it assists to fix the data and what more a person can deliver if the lost information is retrieved and fixed. This software is meant to give good storage and offers the best customer support. Its mobile version is easy and beneficial for all users. Everything is at a single click away and all data is well protected. It offers a huge space for all types of storage to be as files, pictures, or contacts.
I had almost lost all of my recordings, but after loading this, I was able to get them all back! So, it literally saved my life because my lecture audio notes were all saved on my phone. Also, it was affordable that a student can easily install and use!
Dear customer,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team
Hi,
The software didn't work for my use case (activation lock). In my opinion, the refund policy sucks! On asking for a refund, they suggested refunds were against their T&Cs, but offered 30%. I challenged this.
They then gave me the full refund, but I would be careful when paying any money to this company.
Thanks
Dear Alastair,
We checked and found that you have bought a wrong product. I apologize sincerely for this inconvenience.
My colleague will contact you to check if we can provide you with a solution to fix this.
We will try our best to provide you with a satisfactory solution.
IMyFone Support Team
Its one-click backup and restore toolkits support types of phone data. I highly recommend this app...
Dear customer,
Thank you so much for your feedback!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team
According to advertisements on the Internet, their software suppose to recover my iPhone's permanently deleted videos but it didn't. Later, I searched through Apple forums and found out that permanently deleted videos can't be recovered at all.
Dear Erol,
We are sorry to hear that the program didn’t work for you. I apologize sincerely for this inconvenience.
My colleague will contact you to check if we can provide you with a solution to fix this.
We will try our best to provide you with a satisfactory solution.
IMyFone Support Team
The customer service department is quick to reply and handle any and all concerns. Even though the program didn't help my issue when it turned out to be a hardware issue rather then a software one they were extremely helpful. Thank you
Dear Donald,
Thank you so much for your feedback!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team
Software unlocker did not work for my application, my phone was not compatible with software. I after pursuing refund I was hit with legal garbage how they won't refund under technical issues they don't understand. 30 day money back guarantee a fraud, the company is a fraud.
Dear customer,
I apologize sincerely for this inconvenience.
Based on our policy https://www.imyfone.com/support/refund-policy/, we will be happy to offer a refund if “Software purchased has terminal technical problems, and no solution has been provided”.
But we’re afraid that your case is not in the scope. However, customer satisfaction is our top priority, we will try our best to provide you with a good experience.
Would you please tell us your order ID or the email address that you used to make the purchase?
Then we will check and help you solve this problem.
Thank you for your cooperation.
Very good service, quick to help the customer with their problems, very good very good, one of the best we carry and service that I have tested and it works correctly very well
Hi Savannah,
Thank you so much for your feedback!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team
Payment was made, they did not grant a license, no money was refunded. We cannot find your answer license code from the company. Pretty bad management. They don't take my money and give my license.
Dear Uğur,
The license code of the renew order is the same as that of the original order.
You can use the license code of the original order.
If you have changed the email address when you renew the license code, you need to provide us with the original order so that we can renew the license code for you manually.
We did not receive a reply from you so that we could not do that for you. However, we have also sent you another new license code. Would you like to check your email inbox?
We will try our best to provide you with a satisfactory solution.
IMyFone Support Team
Reliable, Efficient, Fast and to my satisfaction resolved queries when one of my system crashed and the license needed to be reset.
They did it in time and saved me from trouble.
I didn't regret getting iMyFone paid version even if it failed to work in my phone because the service is very efficient and accommodating. They helped me diagnosed the issue of my mobile and advise me what should be done to fix my phone. Aside from that, the staff were quick to response and immediately take action upon my request. Thanks iMy Fone!
Hi Genevieve,
Thank you so much for your feedback!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team
Their software did not work for me and then I had to practically beg for a refund as at first they were only willing to give me a 50% refund. In the end they gave me a full refund after I was firm with them and literally copied and pasted their own return policy to them. Just please be sure to read their return policy before deciding on the purchase.
Dear Emily,
Based on our policy https://www.imyfone.com/support/refund-policy/, we will be happy to offer a full refund if “Software purchased has terminal technical problems, and no solution has been provided”.
I am afraid that your case is not in the scope. Cause we have some suggestions but as you have restored your device, we could not check whether we can help you.
However, in order to provide you with a good experience, we decided to give you a full refund.
And yes, once we make a refund, we will deactivate the license code.
Sorry we did not explain this clearly in the email.
Your understanding will be appreciated.
IMyFone Support Team
My phone was hopeless and I couldn't fix it but it wasn't the product's fault. The technical team were very helpful and tried hard.
Hi Mary,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team
I did not think I'd be able to retrieve my phone from the recovery mode until I had tried out this system. I had to go through a couple of different screens and after multiple attempts my device would just not accept the software. The team did everything in their power to help me out! Exceptional customer service!
I had signed up for a subscription but did not realize it and I couldn't find my login information to change my subscription settings. When I contacted iMyFone to ask if there was anything they could do, they refunded my account, canceled my subscription, and followed up with an email to make sure I didn't have any other questions. All within 12 hours! That is fantastic customer service! I wish all companies were this responsive and helpful.
Hi Rachel,
Thank you so much for your feedback!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team
Purchased iMyFone to bypass activation lock on Ipad. Worked excellent and fast. Ipad in good shape now. As a novice I had a question for support team and it was answered quickly and correctly. They are easy to work with and I highly recommend the company and product.
Dear Don,
Thank you very much for your comment.
We are thrilled that you love your experience with us.
We will try our best to offer better product and support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team
I had a problem with my PC unrelated to the software and their customer service people were very helpful and quick to return my message. Thanks so much!
Hi Tommy,
Thank you so much for your feedback!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team
Bought my phone secondhand and tried to bypass the apple id. Didnt work and reset the phone without deleting apple id. They offered to jailbreak the phone which would make the phone unable to make calls. I would have to install linux on my windows and go through an entire process i did not sign up for. Said because i refused their solution i was not entitled to their moneyback guarantee. Absolute scam. Do not buy. Thank goodness i paid through PayPal hopefully they are able to protect me. They are misleading and dishonest.
Dear Matthieu,
We are sorry to hear that the program didn’t work for you. I apologize sincerely for this inconvenience.
My colleague will contact you to check if we can provide you with a solution to fix this.
We will try our best to provide you with a satisfactory solution.
IMyFone Support Team
The product did not work for me in my situation. Thankfully after discussion with the support team they offered me a refund.
Dear Joshua,
Thank you so much for your feedback!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team
The main thing I like of iMyFone is their pricing and refund system. I am using this application from a long time and suggesting my friends about this as a convenient recovery tool and iPhone manager. Recently, my neighbor failed to run his necessary operation and after contacting with iMyFone, they give him refund! I was astonished after seeing such care to the user. I just will say to use it and you will understand why it is unique.
Hi Westin,
Thank you so much for your feedback!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team
Answer: Absolute scam! Dishonest company, no money back guarantee and buggy product. I downloaded the demo software, was assured that it would wipe my iphone and was asked for money. I checked that the phone was not registered in icloud and find my phone was off. The purchased version did not work, despite the demo claiming otherwise. Customer support refuses to offer refund. Avoid this company at any cost.
Answer: For your problem, please kindly contact our customer service via the following link: https://www.imyfone.com/support/contact-support/ We will provide you with more professional technical support there. At the same time, please kindly provide a screenshot of your problem so that we can more accurately locate your problem and provide you with a solution. Thanks for your understanding in advance.
Answer: For your problem, please kindly contact our customer service via the following link: https://www.imyfone.com/support/contact-support/ We will provide you with more professional technical support there. At the same time, please kindly provide a screenshot of your problem so that we can more accurately locate your problem and provide you with a solution. Thanks for your understanding in advance.
Answer: Could you please kindly tell us what's wrong with your iPhone? If there is only an iOS issue that is not very serious, the standard mode of iMyFone Fixppo can help you fix your iPhone without data loss.
Answer: Sorry for the late reply. Could you please tell us what we can do for you? We will try our best to reply you as soon as possible.
Answer: Thank you for contacting us. We would like to recommend Fixppo to you. The standard mode can fix various iOS problems like device stuck at Apple logo, black/white screen, recovery mode etc without data lose. The Advanced Mode can help you to solve the problem of screen lock, but one should note that all the data on you device will be erased. However, we can not guarantee that it can be 100% fixed. Our program can fix the iOS issues, but if there is something wrong with the hardware, we afraid we can not help that. Here is our website: https://www.imyfone.com/ios-system-recovery/ Have a nice day! Sincerely,
Answer: Could you please tell us your order ID or send an email to our support(support@imyfone.com)?
Dear Michelle,
Thank you very much for your comment.
We are thrilled that you love your experience with us.
We will try our best to offer better products and support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team