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iMemoriesReviews 11,427

4.3

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


imemories.com
Founded in 2007
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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

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7,376 reviews
Michigan
1 review
0 helpful votes
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Great Service!
December 17, 2019

Awesome customer service, on the phone with a person. Quick, helpful; amazing to see your stuff you haven't seen in 20 years just appear on your computer. My long forgotten vcr tapes were broken up into 15-20minute events from tales that had all kinds of footage. Very thoughtfully digitized. I was very pleased with their service!

Date of experience: December 14, 2019
Michigan
1 review
0 helpful votes
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Your service restores wonderful family memories!
December 16, 2019

My wife and I are from the era of super8 sound. To have them digitized is so wonderful. Over and over, we watch our children grow. The last video we sent in was a class project from collage. 1977 I can't wait to see it again. A friend in the movie now lives in Ireland. He too is excited to see it again. Thank you so much. The price and the time it takes to have these digitized is very reasonable. We still have many more movies to go. Do you do audio, say old cassettes of people talking? I have old intervies. I would love to hear their voices again.

Date of experience: December 14, 2019
Patty S. — iMemories Rep
over a year old

We appreciate you taking the time to submit your review. We are so glad you are enjoying the process. Let us know if you have any questions. 1-800-845-7986

New Jersey
1 review
9 helpful votes
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Not quite what I expected
January 12, 2020

Earlier this year, I went to my local library to digitize, for free, several of my old VHS tapes. I didn't like the quality of the images though, that's why when I found out about iMemories, I was really looking forward to receiving a substantially improved product. So, I sent you two tapes to test you but when I received them back, I was disappointed because they weren't any better.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 13, 2019
Maryland
2 reviews
0 helpful votes
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It was as easy as 1 2 3. Now I can safely say I have all of my photo and video memories available forever.

Date of experience: December 13, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review! We are so glad you are enjoying the iMemories experience and trusting us with your memories.

Texas
1 review
0 helpful votes
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Some were junk
December 16, 2019

I have some with static all the way through. Very disappointed. I expected higher quality on all my videos.

Date of experience: December 13, 2019
Florida
1 review
0 helpful votes
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Family Memories
December 13, 2019

Since my husband has passed away now it was wonderful to see movies of him and hear his voice and singing again. As well as my sons, their family and grandkids. But I do realize I am not a great filmer... lol

Date of experience: December 13, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

Florida
1 review
0 helpful votes
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Pleased
December 13, 2019

Painless and a pleasure. Thanks. Looking forward to future dealings.

Date of experience: December 13, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review! We are so glad you are enjoying the iMemories experience.

Georgia
1 review
1 helpful vote
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Great service
December 13, 2019

IMemories handled the digitization of my 50+ year old 8mm movies with speed and care. My greatest fear of having this work done was that i would lose the 8mm reels in transit or something else and they would be gone forever. IMemories took great care in handling them and returning them safely. And the digitized movies turned out WONDERFUL. I will be sharing those memories with the rest of my family for them to enjoy.

Date of experience: December 13, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the great review. We appreciate your kind words. We are so glad we could help you preserve your memories.

Illinois
1 review
0 helpful votes
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Easy
December 13, 2019

I love that I can see the movies that collected dust in a box for over 30 years! I never would have been able to see the 8 mm, and now I can enjoy all of my old movies wherever I am!

Date of experience: December 13, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review and trusting us with your memories.

Massachusetts
1 review
0 helpful votes
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Easy
December 16, 2019

Everything happened the way you said it would.
The digital video came out clear and easy to view. I have recommended iMemories to my friends

Date of experience: December 13, 2019
Florida
1 review
0 helpful votes
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Our memories
December 13, 2019

Easy process from the beginning and the customer services is excellent.

Date of experience: December 13, 2019
Patty S. — iMemories Rep
over a year old

We appreciate you taking the time to submit your review. We are so glad you are enjoying the process. We are so glad we could help you preserve your memories.

Florida
1 review
0 helpful votes
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Excellent Job
December 13, 2019

Once again you did an excellent job of converting. Memories from 8mm film and CBS to digital. Thanks for the good work.

Date of experience: December 13, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

Indiana
1 review
1 helpful vote
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Good job
December 13, 2019

Was a little distressed when one would show up to view and then days would pass until the next showed up to view. Once they were all there I was relieved. Overall, a good experience. I found the website was somewhat difficult to navigate for older people like me, but I got my daughter involved and all went smoothly for the download process. Will recommend to others. Thank you for preserving my fondest memories!

Date of experience: December 12, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.

Alabama
1 review
0 helpful votes
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Great customer service.
December 13, 2019

Although I couldn't get everything I wanted with my video request, the customer service rep, took the disappointment away with her knowledge and explanation.

Date of experience: December 12, 2019
Patty S. — iMemories Rep
over a year old

Thanks for taking the time to review our site. Feel free to call us with any questions you might have. 1-800-845-7986

Colorado
1 review
1 helpful vote
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Professional
December 13, 2019

Happy to know that there is a company that can convert pictures like imemories does and are so helpful in answering the questions that I had. They responded to my messages and voice mails without delay. They were pleasant, efficient, professional and they know what they r doing. I was very pleased with the results and they returned my original pictures in a timely manner.

Date of experience: December 12, 2019
Patty S. — iMemories Rep
over a year old

Thank you for the great review. We appreciate your feedback. Please let us know if we can help with anything else.

Arizona
1 review
0 helpful votes
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Old memories brought to life!
December 13, 2019

The videos came out great. The website eas little confusing at first, but I figured it out. I ended up ordering DVDs because I couldn't make my own. Great experience. Hope to send more. I feel the 25% off coupon should be valid for a month or two.

Date of experience: December 12, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review and trusting us with your memories.

Pennsylvania
1 review
0 helpful votes
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IMemories/myMemories
December 13, 2019

This was a great experience getting all of these memories returned in pictures.

Date of experience: December 12, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review! We are so glad you are enjoying the iMemories experience.

Nevada
1 review
0 helpful votes
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Prompt, good service
December 13, 2019

Prompt service; good communication. Liked that they provided the box and packing materials to send off the movies; all were returned in a safe well protected box.

Date of experience: December 12, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review! We are so glad you are enjoying the iMemories experience.

Georgia
2 reviews
0 helpful votes
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Happy Mom
December 13, 2019

The whole experience with iMemories has been so easy. They kept me informed throughout the whole process of having my "family's life" transitioned from the old vhs tapes to digital format. It is so awesome to sit down and reminisce with my grown children and hear them say "oh, I remember that"...

Date of experience: December 12, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the great review. We appreciate your kind words. We are so glad we could help you preserve your memories.

Washington
1 review
0 helpful votes
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Excellent Experience
December 12, 2019

Simple, straightforward process. Happy to have nine VHS tapes accessible to us once again. Christmas present to us. Thanks.

Date of experience: December 12, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review. We are so glad we could help you preserve your memories.