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iMemoriesReviews 11,427

4.3

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iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

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Florida
1 review
0 helpful votes
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Very Happy!
July 16, 2024

All my VHS and VHSc tapes were converted to digital. I could view and share them immediately! Great job! Thank you!

Date of experience: July 16, 2024
Wisconsin
1 review
0 helpful votes
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Very satisfied
July 16, 2024

The clips captured from the video tapes submitted were done professionally and we enjoy sharing the video clips with other family. We will be sending another batch soon!

Date of experience: July 16, 2024
California
1 review
0 helpful votes
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We are so happy with the service. Love watching all the old videos so easily now. It has brought our family so much joy. Our media was transferred so quickly! And we received our originals back in perfect condition. 5 stars!

Date of experience: July 16, 2024
California
1 review
0 helpful votes
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Family videos
July 16, 2024

I sent the video tapes and they were transferred very quickly and all was well. The tapes were returned safely. Imemories is awesome.

Date of experience: July 16, 2024
Connecticut
1 review
0 helpful votes
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Excellent from start to finish. Thank you for your help!

Date of experience: July 16, 2024
Texas
1 review
0 helpful votes
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I was impressed with the fast delivery and completion. However, the videos have been auto-corrected too much. They are too dark and have a slightly reddish tint to them.

Date of experience: July 16, 2024
Stacey S. iMemories Rep
over a year old

Hi Linda, Thanks for your feedback. When we do the digital conversion we can often help reduce tracking (gray lines through the picture), jumpiness and some audio issues. We can not however, add light to where it did not originally exist or make color corrections. If your video was recorded in low light/dark room the digital copy will also be dark. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

California
1 review
0 helpful votes
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Good but room for improvement
July 16, 2024

My father passed away and we found a bunch of 8 mm reel to reel and had them developed by imemories thinking they were of our childhood Christmases and birthdays etc… 12 of the reels were of a family and I don't know who they are. I wish I memories had the ability to provide a 30 second snippet of each reel to preview and then decide if I wanted them developed. The process is expensive and having these memories of people I don't recognize doesn't seem fair. I would also like to see an ability for you to improve the quality of the reels or VHS tapes sent in. My memories are accessible through their app that you can download to your smart TV. It's not intuitive and some more detailed instructions would be appreciated. It's nice that you can share these videos at no cost with friends and family via a link. There are a few videos that won't load in the TV app but play fine on my phone app and on my computer. I contacted customer service about this but she basically said it was an issue on my end and this has not been resolved.

Date of experience: July 16, 2024
Stacey S. iMemories Rep
over a year old

Hi Layla, Thanks for your feedback. There is not an option to preview media with any company. In order to have a video customers could view, the full digital conversion of the media has to be done. This requires an extensive amount of work be done by several different departments before the videos are uploaded to your account. We do clean, repair and put the films through a color correction process to make the colors look natual when do the digital converstion. Any issues with videotapes such as tracking, jumpiness, needed repairs, and some audio issues are researched and reviewed. Our team will make adjustments, run the tapes multiple times through different equipment in order to get the best capture possible, based on the quality and condition of the original film or videotape.

We can certainly assist you with the TV app. We want to make sure you are able to view your memories. Please feel free to reach out to us at 1(800)845-7986 and let us know what app you are using, so we can get this resolved for you.

Colorado
1 review
0 helpful votes
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Childhood videos
July 16, 2024

We had 55 mini and compact DVDs of our children from the late 90s to 2012ish. We sent them in and had them digitized. It only took a couple of weeks and we were very pleased with the results. We downloaded them to several flash drives ( two for us and one for each of our adult children). Now, all of us have those special memories forever. It was something that we wanted to do for a very long time. We love them.

Date of experience: July 16, 2024
New York
2 reviews
0 helpful votes
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Some of the slides are 70+years old. It's really great to have them in a format where I can view them any time I want. They have all been added to various slide shows around the house.

Date of experience: July 16, 2024
California
1 review
0 helpful votes
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Great investment
July 16, 2024

I'm so glad I did my research and used Imemories. It was easy, fast and reasonable. My whole family has benefited from my decision to convert all my old media. It was so easy to share files! We all enjoyed going back in time.

Date of experience: July 16, 2024
Illinois
1 review
0 helpful votes
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Good service!
July 16, 2024

The service was excellent. All my films were transferred to digital as I requested. All material was returned to me.

Date of experience: July 16, 2024
Kansas
1 review
0 helpful votes
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Great service
July 16, 2024

I was very pleased with my 2 orders I sent in. They were pretty prompt in getting the videos

Date of experience: July 16, 2024
New York
1 review
0 helpful votes
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Saving memories
July 16, 2024

Customer service was always prompt and polite, helpful with any technical issues.

Date of experience: July 16, 2024
Illinois
2 reviews
0 helpful votes
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So very easy to do. Send off the old to be converted to new. So glad I did this.

Date of experience: July 16, 2024
New York
1 review
0 helpful votes
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Speechless
July 16, 2024

What I-memories gave me words can't describe. I thought I lost my video recordings that were on VHS of my children. Imemories was able to restore and digitalize them. The process was simple and their instructions were easy to follow and they returned my videos back.

Date of experience: July 16, 2024
New York
1 review
0 helpful votes
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Amazing Memories
July 16, 2024

So happy I decided to give iMemories a try! I was able to re-live the memories I had long forgotten!

Date of experience: July 16, 2024
North Carolina
1 review
0 helpful votes
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Brought back old memories.
July 15, 2024

Was amazing to see old videos... and realize that we are terrible film makers. But the subjects are priceless. We are grateful that this service is available. Strolling down memory lane...

Date of experience: July 15, 2024
Ohio
1 review
0 helpful votes
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Mostly a great experience!
July 15, 2024

I have been pleased with every step of the process. I am happy with the results as well. The only glitch was after I initially ordered my memory box, I got an email saying I hadn't completed my order. It was certain I had, but I assumed it was my mistake. I went back on the site and ordered the box. I ended up getting two boxes and being charged 1499 for each of them. Outside of that the entire process was perfection. Thank you.

Date of experience: July 15, 2024
Stacey S. iMemories Rep
over a year old

Hi Kim, Thanks for your wonderful feedback! We appreciate you using iMemories and want to ensure you had the best experience possible! We can certianly refund you for the second SafeShip Kit due to the error. Please allow 3-5 business days for that refund to post to your account. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.

North Carolina
1 review
0 helpful votes
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I had some vcr tapes and 8mm tapes from the 90's and early 2000's. I found imemories while searching the web and decided to give it a go. The ordering process was simple and easy to understand. After placing my order, they sent me a box with packaging supplies to keep my tapes safe during shipping, as well as a shipping label that was included in the price. I packaged up my tapes, dropped the box off at a FedEx store, and could not believe how fast I received a message telling me my order was ready to view online. They do give you options to purchase hard copies, however I decided to receive mine in digital form so I could just download them myself onto my laptop and make my own hard copies. They did give me 30 days to access the digital copies to download, which was plenty of time for me. You also have an option to subscribe to a monthly subscription of cloud storage if you want to have online access to your videos beyond the 30 days. About a week after I received the message my videos were ready; they shipped my tapes back to me. To sum this up, I am very satisfied with imemories and highly recommend them!

Date of experience: July 15, 2024
Washington
1 review
0 helpful votes
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I was satisfied
July 15, 2024

I was a little confused at first as to what iMemories's was going to do with the photos and other things I sent to them. When I received everything back, I still was not sure of the next step. I received outside help to download my pictures so am OK with it all.

Date of experience: July 15, 2024