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iLookGlasses has a rating of 4.7 stars from 1,045 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 10th among Eyeglasses sites.
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Excellent customer service...speedy response through email. Highly recommend.
I was skeptical like the others in the beginning, but the full refund policy makes me feel safer. The processing and delivering were quite fast. I'm happy with the purchase and will come back.
The website has room for improvement though, could have been be more user friendly.
Great prices fast service. Easy to order. Awesome!
I am a long time customer of iLook Glasses. Over the years, each pair has been to spec (which isn't always the case with other online glasses retailers) and arrived quickly.
The glasses and frames are of good quality and I am surprised how scratch resistant they are.
My next pair of glasses will be from iLook Glasses.
Great glasses, great service, great value.
Used it many times over the years. Was always satisfied with glasses
Thank you for great glasses and quick delivery.i am very satisfied with my glasses.
It was very easy to choose the frames I wanted and the delivery was very fast, I'll be ordering again for sure.
When I received the frames and tried them on they were too big for me.
Answer: We do not direct bill any insurance company, but you would want to pay for your order online first and ask us for a copy of your invoice that you can submit to your insurance company for a reimbursement.
Answer: You may send us a picture/scanned copy of it via email at iLook@iLookGlasses.ca
Answer: If "my favourite" frames are deleted from the list. There is no way to retrieve it. The favourites are in this URL: https://www.ilookglasses.ca/wishlist
Answer: We offer a lens replacement service for frames that were purchased from us before. If not, unfortunately we do not work for them, for on the rare occasion that eyeglasses are damaged during production, we are not able to replace them.
Answer: Yes, our glasses always come with a hard case and a cleaning cloth.
Thank you for reaching out! Your returned purchase has been completely processed and fully refunded. Please allow 1-2 business days for the refund to be reflected in your account. You may also try to verify your refund with your card issuing bank. Do not hesitate to let us know if you have any questions or concerns!