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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Pricy never seems to be a sale. I really like the powder foundation. I bought the liquid one and concealer and I don't care for it. It doesn't blend in good and gets cakey buildup.
I'm super happy with the coverage, yet looks natural And it didn't make me breath out
I finally decided to try this brand. Once I placed my order it looks like an additional product was subsequently added. I tried to cancel the product immediately, but it did not go through. It was a bad first experience utilizing the site. I am not sure why you are prompted so many times after you place your order to add other products. I just wanted to make sure my foundation was ordered and now I have to be inconvenienced in returning the item I did not want.
After making a purchase of $240 I was offered a one time discount via text for 20% off selected products. I opened it, selected the mascara (since I forgot to purchase it the fist time). Clicked on claim 20% discount offer and it redirected me to another page saying I was too late to claim! There was still at least 5 min on the countdown clock at top. Really wanted to try the mascara and would probably just go back and purchases full price if it wasn't for the snooty "your manicured fingers were too slow" comment. Why offer a discount, give a countdown and then deny it while still in the timeframe? Hopefully I enjoy the makeup I just purchased and can do a new review. I swear, I'm not a "Karen" just rubbed me the wrong way!
I needed assistance with a new color and they Jordan was Super helpful! Love the products I have tried so far & my customer service interaction was Too Notch!
I received my order for Power Rewind and had been using it a couple weeks. The pump broke/stopped working. I emailed customer service. No questions asked, they are sending a new (full size) product at no cost to me. I also do not have to return the damaged product and they gave me a 20% off code to use in the near future. You don't get customer service like this anymore so it is quite refreshing! Thank you, Il Makiage.
Colours were very off and you need to download their label for returns. It won't download. I've sent ten emails over past four days requesting assistance and there is no response.
I was excited to try these products. But as soon as I submitted my request for the makeup and paid shipping. There was no way to opt out of replacement shipments. Don't care for this at all. Requested my order to be cancelled
It's always easy to order or scroll through products! Haven't been disappointed in any item I have received!
It's unbelievable how great this product is! I currently use the After party full coverage foundation. There has been nothing out there that I've tried that matches my skin with the full coverage that I desperately need. Love the product not changing it for anything.
I was sent this " you get free to try, and now you going to charge my card $45 no I don't think so. If you say you're going to give a sample for free, give it for free. Don't charge if that's how you want to play, unsubscribe me
You advertised shipping would be $6.00US. I am being charged $27+!
$6.00 delivery +. $6.12 shipping & handling
= $12.12 US.
Converted to Canadian should be (at 4O% exchange) approximately $17 Cdn.
Why was I charged over $27.00?
Fast easy and accurate, great shipping amazing products!
I really appreciated how helpful they were in choosing another shade that works for me.
Awesome website. Can't wait to receive my order. I think my shade will be a perfect match!
First time making a purchase. Company does a fantastic branding job and makes the checkout process speedy and very simple!
The questionaire was very helpful and correct. Great products.
The website is easy to use. The primer and foundation provides great coverage. It's so easy to find your shade too. I would recommend to anyone.
Its products are very good, and it's easy to commit to it's subscriptions, however, once your in it's nearly impossible to cancel. Its website requires that you read every page to learn you have little to no recourse for charges made to your credit card. The replies from customer service refer you to their website. You will never be able to speak with anyone directly. Just order as needed, unless you plan to cancel your credit card. This company has drastically over estimated its competitive advantage.
I enjoy using these products love them the bring out the best coverage when using them recommend using them
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Please reach out to customerservice@ilmakiage.com and they will be happy to assist you ASAP!