The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
I had left my cart on IL Makiage and didn't make a purchase. I checked my email later and found an email offer saying they added an offer to provide free shipping if I came back to purchase the product. I never received the free shipping once my CC was charged and I have had to write to the company twice about this. Very deceptive!
They will present you with a discount for auto ship when you add items to your cart, but then charge you full price. Impossible to contact customer service or cancel order online, but I tried emailing them.
I gotta say that I do love the products that Il Makiage has to offer. Their website is easy to navigate and easy to shop.
I learned of Il Makiage through an online survey. I received $100,to use on their site, for completion of the survey.
After trying their products, I'm hooked.
Why is my credit card being billed $109, please cancel this order
Great match and awesome way to help someone like me whos not a makeup person. My only problem was the no filter stopped working after 3 usages. Only 2 pumps each. I dont lnow if it's broken or empty but it appears empty and tgats not good cause this cost the most. The bottle don't allow us to see the contents. Nit good! Other than that I would recommend this product to others.
Their website experience is flawless just like their products. Highly recommend this brand & every product I've used so far.
There were too many advertisements to purchase additional items. After placing my order, I checked out and and discovered I was charged for the item at $54.00 plus shipping. They advertised a trail of 14 days and return if you are not satisfied. The charge would be for shipping only. So before you order, look at your invoice. You are purchasing the product.
Can't seem to get the right color match for my skin tone. This is the second time I have attempted to use this product. They have always honored their return policy.
Trying this product for the first time. Have high hopes for its results once I receive it. Process to order was satisfactory and easy to order. Offer was very attractive and innovative.
It is so difficult for me to cancel orders. I email then I get charged! I really like the makeup but I think I'm not gonna order anymore. I'm trying to cancel an order that I just found out is shipping tomorrow and today is Sunday. My account will not let me cancel anymore subscriptions so I know this company set my acct like that and it's wrong on so many levels.
My daughter introduced me to the eye concealer and I just love the coverage. Have had dark circles because of allergies for a long long time. This is the best product I have used and believe me I have tried quite a lot!
Can't go out without wearing it! Quick to apply and applies evenly. Covers anything I want to cover 😃
Only problem I wish they could have been able to see my previous order
I had to go through the matching exercise again
And I wanted to just reorder
I am not interested in a subscription reorder program
Found the foundation I always use---super easy, super cool!
Received a promo code used it, I can't wait for your product to arrive. Thank you
I just ordered it, but the process was quick and easy
This company has one of the greatest customer service and support. Very quick to respond and helpful. Their products are amazing, I have been using the foundation since 2019 and I love it!
I heard a lot of good things abt this product. I just pray that it works for me
Best makeup every purchased, I have tried other Name brands, and they all seem to cake up or blotch. IL Makiage makeup is flawless in my opinion a bit pricey but worth it.
This product is amazing. Didn't expect the awesome experience that I got. Matched my skin tone to the tee. Look forward to trying more products.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.