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Il Makiage

Overview

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
358
quality
343
This company does not typically respond to reviews
+159
How would you rate Il Makiage?
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New York
1 review
0 helpful votes
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Offered Me Free Shipping
January 18, 2025

I had left my cart on IL Makiage and didn't make a purchase. I checked my email later and found an email offer saying they added an offer to provide free shipping if I came back to purchase the product. I never received the free shipping once my CC was charged and I have had to write to the company twice about this. Very deceptive!

Date of experience: January 8, 2025
Georgia
1 review
1 helpful vote
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Fake Discounts
January 8, 2025

They will present you with a discount for auto ship when you add items to your cart, but then charge you full price. Impossible to contact customer service or cancel order online, but I tried emailing them.

Date of experience: December 29, 2024
New York
1 review
0 helpful votes
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Il Makiage
November 10, 2024

I gotta say that I do love the products that Il Makiage has to offer. Their website is easy to navigate and easy to shop.
I learned of Il Makiage through an online survey. I received $100,to use on their site, for completion of the survey.
After trying their products, I'm hooked.

Date of experience: October 31, 2024
Canada
1 review
0 helpful votes
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Over charged
January 7, 2025

Why is my credit card being billed $109, please cancel this order

Date of experience: December 28, 2024
Texas
1 review
0 helpful votes
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Almost a perfect 10 for sure
January 14, 2025

Great match and awesome way to help someone like me whos not a makeup person. My only problem was the no filter stopped working after 3 usages. Only 2 pumps each. I dont lnow if it's broken or empty but it appears empty and tgats not good cause this cost the most. The bottle don't allow us to see the contents. Nit good! Other than that I would recommend this product to others.

Date of experience: January 4, 2025
Ohio
1 review
0 helpful votes
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Love Il Makiage
February 12, 2025

Their website experience is flawless just like their products. Highly recommend this brand & every product I've used so far.

Date of experience: February 2, 2025
Georgia
1 review
0 helpful votes
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Trail for 14 days.
January 8, 2025

There were too many advertisements to purchase additional items. After placing my order, I checked out and and discovered I was charged for the item at $54.00 plus shipping. They advertised a trail of 14 days and return if you are not satisfied. The charge would be for shipping only. So before you order, look at your invoice. You are purchasing the product.

Date of experience: December 29, 2024
Utah
1 review
0 helpful votes
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Just not right color
November 25, 2024

Can't seem to get the right color match for my skin tone. This is the second time I have attempted to use this product. They have always honored their return policy.

Date of experience: November 15, 2024
Florida
1 review
0 helpful votes
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Expectations and service
November 25, 2024

Trying this product for the first time. Have high hopes for its results once I receive it. Process to order was satisfactory and easy to order. Offer was very attractive and innovative.

Date of experience: November 15, 2024
Washington
1 review
1 helpful vote
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Difficult
November 6, 2024

It is so difficult for me to cancel orders. I email then I get charged! I really like the makeup but I think I'm not gonna order anymore. I'm trying to cancel an order that I just found out is shipping tomorrow and today is Sunday. My account will not let me cancel anymore subscriptions so I know this company set my acct like that and it's wrong on so many levels.

Date of experience: October 27, 2024
Nebraska
1 review
0 helpful votes
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Dark circles
January 17, 2025

My daughter introduced me to the eye concealer and I just love the coverage. Have had dark circles because of allergies for a long long time. This is the best product I have used and believe me I have tried quite a lot!

Date of experience: January 5, 2025
Canada
1 review
0 helpful votes
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Perfect Flawless
February 12, 2025

Can't go out without wearing it! Quick to apply and applies evenly. Covers anything I want to cover 😃

Date of experience: February 2, 2025
Florida
1 review
0 helpful votes
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Awesome
November 21, 2024

Only problem I wish they could have been able to see my previous order
I had to go through the matching exercise again
And I wanted to just reorder
I am not interested in a subscription reorder program

Date of experience: November 11, 2024
New York
1 review
0 helpful votes
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Always beautiful!
January 6, 2025

Found the foundation I always use---super easy, super cool!

Date of experience: December 27, 2024
Florida
1 review
0 helpful votes
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Received a code used it
January 6, 2025

Received a promo code used it, I can't wait for your product to arrive. Thank you

Date of experience: December 27, 2024
California
1 review
0 helpful votes
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Power Eye cream
January 6, 2025

I just ordered it, but the process was quick and easy

Date of experience: December 27, 2024
Texas
1 review
0 helpful votes
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Great Customer Service Support
January 28, 2025

This company has one of the greatest customer service and support. Very quick to respond and helpful. Their products are amazing, I have been using the foundation since 2019 and I love it!

Date of experience: January 18, 2025
Michigan
1 review
0 helpful votes
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I can't wait to try this
December 25, 2024

I heard a lot of good things abt this product. I just pray that it works for me

Date of experience: December 15, 2024
New Jersey
1 review
0 helpful votes
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Love the products
November 18, 2024

Best makeup every purchased, I have tried other Name brands, and they all seem to cake up or blotch. IL Makiage makeup is flawless in my opinion a bit pricey but worth it.

Date of experience: November 8, 2024
North Carolina
1 review
0 helpful votes
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Awesome
February 13, 2025

This product is amazing. Didn't expect the awesome experience that I got. Matched my skin tone to the tee. Look forward to trying more products.

Date of experience: February 3, 2025