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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I received the base and the concealer quickly, nicely packaged. The concealer is a great colour, matched perfectly. The base/foundation however is fairly orange. It's a nice consistency but for some reason, it's not a good colour match even though I got the same colour in the concealer.
I am very pleased to have purchased the after party foundation, the coverage is very good and the best thing is that it does not feel heavy. I got a test that turned out to be a little light for my skin tone And they kindly solved my problem. They really care about the customer having a good experience. I invite you to try
Easy to use website and easy payment option. Excellent communication about order and expected delivery timeframe. A lovely follow up email from customer service, saying any problems then to contact them. Very fast delivery from Royal Mail with the local friendly postman. Excellent tracking from royal mail too. Love the product too. Reasonably well priced. Can't fault.
I am pleased with the product however your site tries to get you to buy other items or subscribe monthly and I just don't like all that hard sell stuff
My color match was awful and it doesn't match my complexion. It's too light and makes my skin look dry.
Trying different products at this point my skin is very sensitive and these products agree with me thankyou
While faced with the issue of a past order not being the right tint, and having surpassed my 14 day trial, I reached out after purchasing an anti-aging cream about my Woke Up Like This not being quite right. Not being able to do much about the past order, I was given additional questions to help determine the correct shade. In addition I was given a $20 gift card to help ease the correction I now have to make. Being a Canadian costumer this is helpful in the currency exchange.
Absolutely amazing costumer service, taking the time to go back and forth with me over email, with my questions and inquiries. Jordan went above and beyond to assist me, and I (as a polite Canadian) am grateful for the help I recieved.
Will obviously be a return customer.
I have been putting off ordering because I am not site savvy, however… it could not have been easier. Aside from having to share a photo of my bare face, it was very easy… can't wait to try this foundation… my daughters LOVE theirs.
You took the $119.95 out before I had a chance to try out the product. I've been waiting almost two weeks from the time it was ordered until now. I have been trying to contact IL Makage, there is no response and I need a return slip and a full refund of the money you took.
Not good colour match. Looks too orange on face and seems to be very patchy when dries
I tried IL Makiage in 2019, and I have not used another concealer or foundation since! I truly love how smooth it feels, coverage is amazing and it doesn't cake up by the end of the day.
Ordering and shopping are an easy, efficient experience. I was nervous about the quizzes but was thrilled with the actual match for foundation.
I got matched with shade 60. Its way to orange on me. I'd say I'd be a 30. Despite the colour it feels good on my skin and its not heavy at all. I just definitely need to change the shade
The promo code in my email was so long and I was unable to select it to copy it. The log in, is a ridiculous process. CONTINUING TO BE ASKED TO SIGN UP FOR AUTO REPLENISH IS OFFENSIVE, I'm already signed up, recognize my loyalty please or I'm happy to take it elsewhere. I was unable to add additional products AND add a promo code, so I ended up having to empty my cart, logging out, logging back in, adding products to my cart, adding the longest promo code ever, only get 2 of the 3 products I wanted and checking out. Then, I wasn't sure if my order was complete because I didn't opt to add a products for additional 20% off and couldn't select "skip". NOT TO MENTION, MY AUTO REPLENISH LIST FREE SHIPPING ON ALL ORDERS, I was going to be charged shipping if I didn't meet the minimum $50 purchase, like every other person that is NOT on auto replenish. I feel like free shipping is a scam the way its advertised and I feel like it SHOULD be free as a standard when I am a membership holder. Not a happy customer. Not a valued customer, for sure.
I tried to cancel my order minutes after placing it. I wanted to add to it. Jordan got straight on the case but it was too late - not a problem as Jordan immediately issued a £30 gift voucher by way of apology, meaning I could buy the second item I had wanted to add - for practically nothing! I don't buy very often from IlMakiage, only when my primer runs out (lasts ages, works great) but unswervingly their customer service is the best of any retailer I have ever purchased from! Keep it up and thank you Jordan! I have not been paid for this review and have chosen to provide the review as I wanted to say how good this company are.
I coming back to use your products this 65 year old woman need to become beautiful something I never felt in my life about myself!
I foundation is a little too dark. And although you can choose a thinner or thicker application, it doesn't dry very well and leaves a sticky surface where I have to use a power on top in order to apply blush or eye shadow.
Great coverage on the foundation. I haven't tried anything else but the foundation.
My experience with this company was outstanding. Due to a family emergency I was slow in letting them know that the color that I received was not the right "fit". In spite of this, they were extremely helpful in sending me a product that I liked. I would definitely recommend them.
I didn't get the right color, and they reached out to me to offer an opportunity to either return it or get the right color in the mail with no extra charge. I replied with information to get the right one, and they automatically recharged me for the new one. Very disappointing
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members