iFixYouri

My first attempt servicing my Surface pro, took a month, and lost my $100 stylus. Claiming there was no record of me having dropped it off. When I took the surface home, I realized that the battery was still deficient and not repaired. So I dropped it off, this time I got a receipt for the stylus and the charger. They said it would take a week. After 4 months I got tired of waiting, so I wanted my stuff back. They sent me the tablet without the pen or charger. I pointed out that I had a receipt that showed I dropped off a charger and a stylus. After a month they found my charger, but claim they cant find the stylus. I asked for them to pay for a new stylus. Alls I do is get the run around, and they wont reimburse me. Don't ever use these guys... Christian

My iphone 4 was water damaged after my lifeproof case didn't work. I sent them my phone and they promised to keep me updated while they worked on it. As promised I received emails stating that they got the phone to turn on but something else was wrong and so they were trying something else. This went on for a few days as they kept me updated with what they were doing and how it was coming along.

Finally, they sent me $72 and explained to me that they couldn't fix my phone but they would buy it from me. And that was the end. I was content I suppose with the service because they did more than what my phone company would do and I received money out of it so there are no issues.

I was prepared to be tolerant and not put forth a review. I hate customer surveys as a general rule, because I feel most services really try and reviews just put that on trial. I am a terrible keeper of things, I travel a lot, my devices are always in jeopardy from others and myself and things just happen out of my control. A client recently spilled wine on my computer. I sent my device in on December 2019, many polite exchanges and no results. 10 months later I demanded my device back. No apologies, no updates, nothing. Device came back without explanation or any of the original boxes. Sent back in padded envelopes, no protection whatsoever. I also (unfortunately) had an iPad screen break about the same time. They repaired it pretty quickly and sent that back also without the original box I sent it in (do they use those boxes to pass off repaired devices as refurbished?) It came back with a flaw on the screen... I can live with that. Now the screen is unresponsive and erratic at times. Unusable. I now have to replace both devices. I am sincere in telling you. DO NOT send this company your business. Receptionists are robotic and do nothing. No communication, no response to inquiries and who knows what they are up to. AVOID!

I recently went to iFixYouri at the Altamonte Springs store. The service tech Ray was awesome. He fixed my laptop ASAP. No worries. The place is awesome and the people are friendly, knowledgeable and do a great job. I've brought in the past my cell phones and they did an excellent job replacing my broken screens. I highly recommend going there to get your device's fixed. Great people and great service.

I recently sent my surface pro in to get a new battery on it. I'm very happy with the service I received. Before sending it in, the battery would drain really fast. When I got it back, it started to last all day again. Thank you for the quick turnaround and repair.

They had my iPad for over three months. 1) The screen is bad need to get a new one, okay I say, and no reply to when that will be done for a couple weeks. 2) claimed my battery was bad after getting new screen, okay... after repeatedly calling and being told it was "almost fixed and come in Monday to pick it up"... and driving two counties over to find it wasn't fixed I was annoyed. Then, the next excuse was the battery they got from Apple wasn't good enough. Okay wait another three weeks... okay come in tomorrow... nah I call instead and talk to another tech. He states it's done they fired all the other techs because they broke things... I pick up my IPad and take it home... it didn't charge... called and was told "I checked it before you got here and it worked" ANOTHER LIE. None of my cords or chargers worked, called yet again, got the same teenager, he says my charging port was bad. Really? How did he check it before I arrived? Needless to say it was the same mumbling teenager who I talked to before. I told him I wasn't paying for a port that was fine before I dropped it off. I asked for the manager. Was told he was in the West Palm store for the next few days smfh. Finally after calling enough times They take it back and another week and a half I got it back. Now?... it turns off and on repeatedly... new battery huh? It's the original battery. Frankly if it would actually do any good I would complain to the BBB. Just don't ever use they scammers. Read the other reviews.

IfixYouri was hired to repair the USB Charging Port on a Samsung S3 on a recent Friday morning. I was told it would be ready by Monday morning, so I showed up at noon on Monday. They advised me that it was still not complete, so I picked it up around 6pm on Monday. That evening I noticed that neither microphone was working, so I immediately took it back in. Devin, the manager, immediately admitted that he had failed to properly shield and protect the board when he was repairing the USB port which resulted in alcohol spreading to other parts of the mainboard (it should be noted that the microphones are on opposite ends of the phone. How they both went bad is still a question). Thus they had to replace both microphones (one at the top and one at the bottom of the phone). I waited an additional 48 hours for this repair. I then picked it up and on the way home noticed that the auto rotate feature of the phone was not working. Devin said it was the accelerometer/gyroscope that was broken, although he denied it was the result of any of the work they did since the accelerometer was on the opposite side of the phone from the USB charging port. It was just "happenstance" that it went bad when they were repairing my phone. Nevertheless he offered to repair it at no charge, admitting that THEY WOULD HAVE TO REPLACE THE PHONE if they were unsuccessful. The attempt failed and Devin consulted with "upper management" who decided that they never said they'd replace it. I then attempted to re-load Supra e-key application on the phone. This app crashed when I attempted to open it. Supra advised me to check my memory card for adequate space. It was then that I noticed that my memory card was not installed in the phone. I called ifixYouri and Devin claimed that my 32gb memory card was not installed when I gave them the phone. Upon replacing it with a new card I attempted to reload Supra e-key and it still would not work as it did before ifixYouri attempted any repair. So I bought an identical phone from Best Buy and all applications immediately worked upon installation. Needless to say I'm EXTREMELY UNHAPPY WITH ifixYouri's services. I've presented this review as factually as I can in order for the reader to make their own judgment of the services provided.

Fantastic service with great communication and updates on fixing this old relic. They sent me a mailing label and kept me posted along the way regarding this very hard to find battery and installation.