I was prepared to be tolerant and not put forth a review. I hate customer surveys as a general rule, because I feel most services really try and reviews just put that on trial. I am a terrible keeper of things, I travel a lot, my devices are always in jeopardy from others and myself and things just happen out of my control. A client recently spilled wine on my computer. I sent my device in on December 2019, many polite exchanges and no results. 10 months later I demanded my device back. No apologies, no updates, nothing. Device came back without explanation or any of the original boxes. Sent back in padded envelopes, no protection whatsoever. I also (unfortunately) had an iPad screen break about the same time. They repaired it pretty quickly and sent that back also without the original box I sent it in (do they use those boxes to pass off repaired devices as refurbished?) It came back with a flaw on the screen... I can live with that. Now the screen is unresponsive and erratic at times. Unusable. I now have to replace both devices. I am sincere in telling you. DO NOT send this company your business. Receptionists are robotic and do nothing. No communication, no response to inquiries and who knows what they are up to. AVOID!