My first attempt servicing my Surface pro, took a month, and lost my $100 stylus. Claiming there was no record of me having dropped it off. When I took the surface home, I realized that the battery was still deficient and not repaired. So I dropped it off, this time I got a receipt for the stylus and the charger. They said it would take a week. After 4 months I got tired of waiting, so I wanted my stuff back. They sent me the tablet without the pen or charger. I pointed out that I had a receipt that showed I dropped off a charger and a stylus. After a month they found my charger, but claim they cant find the stylus. I asked for them to pay for a new stylus. Alls I do is get the run around, and they wont reimburse me. Don't ever use these guys... Christian