iFixit Reviews Summary
The company's reputation reflects a mix of strengths and weaknesses. Customers frequently praise the quality of replacement parts and tools, highlighting the effectiveness of repair guides and the eco-friendly approach to packaging. However, there are significant concerns regarding customer service, particularly related to shipping issues, inadequate support, and challenges with returns. Some users have experienced problems with product quality, including receiving used or faulty components. Overall, while the company empowers customers with DIY repair options, it faces criticism for inconsistent service and product reliability, suggesting a need for improvement in these areas.
This summary is generated by AI, based on text from customer reviews
I'm slowly ordering parts to bring my Late-2011 Macbook Pro back to life. Over the last few months I've ordered a fan, and a heat sink to help with the temps. The pasts have come quickly and have been of high quality.
I ordered a new phone battery two weeks ago and it still hasn't come yet. So here I am with a dead phone and unable to repair it. They should be more transparent about the actual shipping time if it is going to take more than two weeks to ship me an item so I know to go somewhere else to begin with. They mentioned at checkout that when I receive two day shipping, it may take longer for some batteries. I was told it would be two weeks longer for mine. I contacted customer service and they offered a refund or to ship a new one, however as a customer I should have been aware at the beginning of the purchase that I would be still waiting after two weeks with tracking information that says it left Wisconsin one week ago and is currently just "in transit" with no information as to where it actually is. It may be ifixit's fault or it may not, but I should know at the time of purchase.
What a great resource and alternative to fixing electronic devices at a lower cost. Great parts and quality. Thank you ifixit!
Old Ipod battery was at the end of its life and didn't want to replace the unit as it works fine, just no battery life. Found Ifixit online, read the repair step's and saw the low price of the new battery and tool kit, thought NO WAY. Well for the money it was worth the risk, and ordered. Received my order in a few days, did the steps as per online Ifixit, and her Ipod is as good as new, and she is very grateful.
I ordered a replacement battery for iphone 6. Installed it without any issues, however a few months after the replacement the phone started acting weirdly. Took the phone to a service where I was told that the battery is not functioning correctly.
I saved at least 300 dollars by using this site to fix my macbook myself! Awesome customer service and fast shipping.
I have a 2 1/2 year old Galaxy S7 Edge that I really like. Unfortunately, I have to charge it twice a day lately.
Rather than ship it to Samsung, or worse yet, have the Mall's Kiosk butcher it for me, I got the battery and tools for a great price and all the help I need online from ifixit.com.
Yay for them and the consumer!
Didn't think I could do something like this, but the instructions were great, the tools worked, and now my phone does. Wouldn't get 2.4 ghz wifi or gps signal before. It was fun too, like an adult lego set.
An apple authorized repair centre was going to charge $750+CAD to fix a blown speaker in my MacBook Pro, a $30 replacement speaker and $30 ifixit tool kit and about 15 minutes is all it took to do this repair myself.
I ordered two Chromebook batteries within a week of each other. Both came on time and perfect condition. Both of the batteries charged and have held their charge still the install.
Ordered a Pro Tools Set from their site. Not only did shipping go without a hitch, communication was there every step of the way. Highly recommend for all tech needs.
Tool did not work on an xps 13, only messed up the jack and the surrounding plastic. Will now need a professional service to remove the piece and hopefully save the headphone jack.
Great product, great tools, great guide, I don't got much else to say, but I have to fill 100 characters, but they are really great and I recommend them.
Ifixit offers a really great kit and replacement battery for the macbook airs.
It took me all of 5 minutes to replace the battery.
The only reason I gave 4 of 5 stars is that the battery doesn't seem to last as long as the original when it was new. But it give me a 2-to-3 hours of battery life instead of the 10 minutes I was seeing with the old battery.
Their adhesive remover somehow evaporated and melted my keyboard (my laptop was off the whole time) and screwed up my trackpad, and the best part they are blaming "my installation"! Would not recommend even to an enemy! Or on second thought I would definitely recommend it to an enemy.
Got the product quickly, and in a Well protected packaging. I am an entry level device repair tech and the part came in better packaging then our products, and the price is close to cost. They even supply needed tools. Excluding a static band for use while installing, but thats on the customer. Do your research. There is a 100 word requirement for this review. I feel like I don't need that many words and would like to go to bed now so I'm making sure I fill quota. 10/10 would recommend.
I bought a front camera for my Samsung S8 and it was defective. Unfortunately I had already trashed the receipt so I cant return but when the tech tried to install it an error message kept coming up saying the part could not be recognized
Everything up until i installed my screen was great, after closer inspection i noticed a white spot on my screen. I contacted them and they replied back with the option returning the screen and getting a new one, i replied by telling them that taking apart my iphone again would be a hassle and asked them if i can get just some type of reinbursement (even a partial one) and from that point on they just never gave me an answer back!
I broke the fingerprint sensor cable when replacing my battery. Ordered replacement sensor. It is slightly too large and in trying to snug it in I cracked my back case.
The kit price was incredibly low for all the great tools and the battery it came with. I was able to use the guide on their website to successfully replace the battery in my Moto Z Force Droid. I couldn't pry up the back glass as shown in one step but I had planned for failure in that step and had already ordered replacement back glass, so I was able to get through it by breaking the glass. The kit arrived quickly, within about a week of ordering, and tracking communication was thorough. Excellent service.
From the business
iFixit is a global community of people helping each other repair things. Let's fix the world, one device at a time. Troubleshoot with experts in the Answers forum? And build your own how-to guides to share with the world. Fix your Apple and Android devi...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members