iFixit Reviews Summary
The company's reputation reflects a mix of strengths and weaknesses. Customers frequently praise the quality of replacement parts and tools, highlighting the effectiveness of repair guides and the eco-friendly approach to packaging. However, there are significant concerns regarding customer service, particularly related to shipping issues, inadequate support, and challenges with returns. Some users have experienced problems with product quality, including receiving used or faulty components. Overall, while the company empowers customers with DIY repair options, it faces criticism for inconsistent service and product reliability, suggesting a need for improvement in these areas.
This summary is generated by AI, based on text from customer reviews
Unbelievable. The worst experience I've ever had working with any retailer. I clicked on a Google Ad for an entire Fix Kit for my Macbook Pro battery, I was then brought to a page and purchased the product on the page.
When I received the product it was missing the fix kit portion and only came with the battery. I then realized I ordered the battery only and not with the fix kit. Silly mistake on my part, since I saw the original picture on the advertisement was correct, but the product that was on the page apparently wasn't.
Instead of sending me just the fix kit portion for an extra fee, they told me I would have to send the battery back out of pocket, then re-purchase the battery with kit. Simply because they don't have a SKU/product ID of just the fix kit.
What a crappy experience. Will never shop here again nor would I ever recommend them. I feel like I was bait & switched.
Why would you not be able to send me the kit!? So stupid.
You can find the same batteries online for cheaper anyway. Dumb mistake, but they were unable to retain a customer for future purchases.
Great and fast service, thank you! The guides were super helpful and easy to follow, we timed it badly and the one for Catalina wasn't out yet and we had to fill in the gaps, but it wasn't difficult at all. I've never replaced a part on my own computer before and the tools included plus the guides made it way easier than I'd ever imagined.
Great service and product! I ordered a replacement battery and everything worked great. The replacement process was very easy.
Many repair guides and lots of parts. I always go to ifixit when I encounter a new device. They have great videos and great photos. Their photos are very good for diagnosing other issues than just broken screens. I really like the step by step instructions with multiple angle photos.
I ordered the Pro Tech Toolkit, the Manta Driver Kit, and the Magnetic Project Mat. The 4mm and 1/4" Aluminum Precision Bit Drivers are absolutely amazing. The craftsmanship is fantastic and each and every bit i've used have slid in buttery smooth just like the rotating head on each. I would recommend these products to anybody wanting to always have the perfectly sized bit for any job. I'm extremely satisfied with my purchase and can't wait to find my next project. Everybody should look to iFixit for their repair / tinkering needs.
Note - Originally purchased to ultimately have an amazing set of tools to fix just about anything. First project was tearing down my 2016 MacBook Pro 13" touch-bar, and it kept the entire process organized and made it so much easier.
The repair went off without a hitch, the computer works better now than it ever has. The online guides provided by ifixit were detailed and well written.
Replaced a battery on my iPhone 6 2 months ago and this thing hardly goes 3 hours of the day without dieing. It will also shut my phone off at around 15% battery without using the ramping battery, very disappointed.
Nice, fairly priced repair kit for my Macbook Pro battery. The repair took a long time (3+ hours) and was quite complex, but the guide provided was very good. The kit was a little short on driver bits - lucky for me, I have a full set at home.
I have been fixing my stuff since I found this website writing the model of my device and here we go all steps to replace or mount my broken pereferals
I love the toolset as a beginner in pc building this is a great set of tools to safely replace or fix components i am glad i l found out about ifixit's tools
So I got a iPhone 6+'s battery fixed from its' previous 73% max capacity. IFixit did fix it, however it made these vertical lines that click whatever they touch on the display. Also, it made some of the keys on the keyboard stop working for whatever reason.
Ordered the iPhone battery replacement kit. Impressed of how easy it was following the instructions. NOTE: I used a hair dryer for 2 minutes to help remove screen. All the tools included were excellent and for a first time repairing an iPhone, I will rely on if it.com for future needs.
Forgot password to Iphone sooo... after 2 hrs with Apple & Itunes... I called around and
IFixit kept coming out of peoples mouth quite often sooooo... stopped by & was floored by..."Sure... B ready in 10 minutes".(I would have been happy for 2 hrs... Just fix my phone).
My phone works again and I was sooooo pleased with their great service & friendly staff ifI could give them a 20 I would. I was at the store on Ski bo rd
Immediately (literally minutes) after having my iPhone 8 Plus from the Brunswick store, my screen touch was not working. I went back into the store and was told to "just reboot your phone if that happens again". I apprehensively said "Ok" as he seemed trustworthy and nice. However, 2 weeks later, my the touch screen has gone haywire and after repeated reboots it still does not work. I tap on one area and my whole screen does things as if it things im tapping like a madman. I DO NOT RECOMMEND THIS PLACE. DO NOT GO TO THEM. Also, my screen cracked after 3 days and i did not even drop it. Worst experience ever. Never going back.
Unfortunately, I used a YouTube video, that wasn't detailed enough to replace the battery on an iPhone SE. As a result I screwed up a cable to the touch screen and had the 4 different length screws mixed up.
I then happened upon the ifixit.com site and the wonderfully detailed instructions complete with end-user comments blew me away!
Also, the quality of the replacement touch screen was great as were the instructions! I am now a believer in ifixit.com and highly recommend it. Wish I had happened upon this site
First.
I ordered the iPhone 5 battery replacement kit from iFixit rather than pay $79 for Apple to do it. I thought it might be a bit treacherous to fix it myself, but the tools and instructions provided (step-by-step w/ both photos and video) made this an easy win. I will absolutely use iFixit again in the future and would recommend them for anyone not afraid to open up their devices.
I began having problems with my battery since September of 2018 and delayed addressing them. I started to look over different sites on how to fix it and came across ifixit.com. Although the price of the battery as well as the tools needed was expensive, it was well worth it because it allowed me to get the job done within 15-20 minutes. Also, the step-by-step guide was easy to follow along to.
I live a on small budget, and wanted to upgrade my old PC. Found some other place, but Ifixit had the lowest and the best support. Letting me now it would work and what i would get for upgrading my PC and how to do the work myself.
Will shop again and you should to. A++
https://www.youtube.com/watch?v=7k7_acDs07A
Bought the Manta Driver Kit, and right away used it to fix an HTC Vive controller. I found all the screw tips I needed, and I'm also a fan of the magnetic lid.
Availability, price, and quality are three important measures for me when buying something like this (a laptop battery). Fast shipment, reasonable cost, and awesome performance are what I got with ifixit's MacBook Pro battery. Well done, and thanks for giving life to my machine!
From the business
iFixit is a global community of people helping each other repair things. Let's fix the world, one device at a time. Troubleshoot with experts in the Answers forum? And build your own how-to guides to share with the world. Fix your Apple and Android devi...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members