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The company exhibits a mixed reputation, with notable strengths in product quality and variety, as many customers express satisfaction with the fabrics and their affordability. However, significant concerns arise regarding customer service, characterized by delayed shipments, unresponsive communication, and difficulties with returns. Numerous reviews highlight frustrations with unreachable phone support and inadequate email responses, leading to feelings of distrust among customers. While some have positive experiences with prompt service and support, the prevailing sentiment indicates a need for the company to enhance its customer service approach to build a more reliable and trustworthy relationship with its clientele.
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I was very pleased with my order of fabrics. I have washed two of the pieces and intend sewing them up soon. The parcel arrived very quickly and I intend buying more fabrics from you soon. Thank you for your service.
Great selection and lots of variety. Fast shipping and high quality fabric. Online Service was very quick and easy, received my order in 3 working days after purchase. So happy.
My first order was a pleasant experience with all my items up to my expectations... I am a very happy customer and shall be returning... Thank you!
They took my money early last year and for months I hounded them asking if it would be here before Halloween then before Christmas each time they say yes but still haven't shipped and provided a FAKE TRACKING NUMBER. They never sent a refund and it's been over a year. Now that I asked for refund they don't write back, don't believe me look at the date the order was made and the status of tracking number below they are a Chinese scam when I'm in Cali next month best belive I'm getting my cash back or else things getting nasty between us better hope you don't try me in person can't hide behind a keyboard forever you scam trolls
Good quality fabric, offer samples if not sure what it feels like, great service and fast delivery. Have used iFabric many times for my sewing needs and will continue to do so. They also have a great range of different fabric.
I am very impressed with iFabric customer service, range of fabrics and quality of fabrics. I contacted them with a minor complaint and it was resolved immediately.
Very happy with the service, Jesse was very helpful in getting my order filled, He went out of her way to help me. The delivery was fast and well packed.
Well priced. Quick delivery. Very Pleased. Great response, timely delivery and fabric is as advertised and pictured
I was very sceptical about buying what I can't touch and see, all the fabric I got was great, only one was not how I expected it to be, but will put to use anyway. Thank you.
Great service, and fast shipping! Wish you had the full 5 Yards of the linen blend i ordered in stock but l'm glad you asked if i wanted whats left instead of automatically refunding me or sending me less fabric. Would definitely shop again!
I'm finding all the fabric I buy is good quality and is very quick deilery fabrics and descriptions of these are excellent. The prices are very reasonable and the service I received was great with very quick postage. I highly recommend them.
I was concerned about what the quality was going to be like however on opening my parcel I was delighted A+ for quality and value for money.
Also very good quality fabric. Fabric arrived very quickly. Also very good quality fabric. It is very unique and very good.
Lovely material, just what I was looking for. Fast delivery and excellent value for money. Thank you
Lovely fabric at a good price, with prompt delivery...
Fab communications and beautiful fabric. You've gained a customer!...
I placed my order over a month ago, got an email that a UPS label had been created and then... nothing. I have a project hinging on this fabric. I have emailed multiple times and their phone is disconnected. I will be filing a claim with my credit card company. Terrible service.
This company offer a wide choice of fabrics and colors. I just love the fabrics that have arrived. They are just what I wanted. Thank you.
Answer: Judge for yourself by this review: 1/03/22 order, 1/12 I emailed them, days later they reply "shipping Friday" so that would've been 1/14.1/20 No shipping info received so emailed again 1/20. Now days later, still no reply. 1/22 Tried calling the 1-888 number in the info@ifabric.com email, it's not in service. I'll be filing with my cc to get my money back. DO NOT WASTE YOUR TIME AND MONEY.
Answer: It is super easy to contact the customer service, simply contact info@ifabric.com and they will answer shortly after