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IfabricReviews 247

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Ifabric Reviews Summary

The company exhibits a mixed reputation, with notable strengths in product quality and variety, as many customers express satisfaction with the fabrics and their affordability. However, significant concerns arise regarding customer service, characterized by delayed shipments, unresponsive communication, and difficulties with returns. Numerous reviews highlight frustrations with unreachable phone support and inadequate email responses, leading to feelings of distrust among customers. While some have positive experiences with prompt service and support, the prevailing sentiment indicates a need for the company to enhance its customer service approach to build a more reliable and trustworthy relationship with its clientele.

This summary is generated by AI, based on text from customer reviews

service
109
value
100
shipping
107
returns
89
quality
97

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Totally Rip Off!
January 26, 2022

Ordered over 2 weeks ago nothing has changed. Website just says ordered that's it... E mailed couple of times & nothing. Don't waste your time or money!

Date of experience: January 26, 2022
Wisconsin
1 review
0 helpful votes
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1/03/22 order, 1/12 I emailed them, days later they reply "shipping Friday" so that would've been 1/14.1/20 No shipping info received so emailed again 1/20. Now days later, still no reply. 1/22 Tried calling the 1-888 number in the *******@ifabric.com email, it's not in service. I'll be filing with my cc to get my money back. DO NOT WASTE YOUR TIME AND MONEY.

Date of experience: January 22, 2022
Texas
1 review
0 helpful votes
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Money gone
January 12, 2022

They process my money but I have no fabric. No response to my email phone disconnected and and chat does not work

Date of experience: January 12, 2022
Texas
1 review
0 helpful votes
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IFabric is a scam!
January 8, 2022

Ordered fabric weeks ago - never received & no response from IFabric. Phone number does not work. DO NOT USE this company. ORDER #*******

Date of experience: January 8, 2022
New York
1 review
3 helpful votes
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Do not buy from them
December 2, 2021

I ordered a fabric on Nov 14,2021. I checked on it a week later VIA the customer service email and they said it had been processed and should be mailed out 11/26/21. I wasn't happy, but oh. Ok. OIt was only a yard of fabric so perhaps there is bulk mailing for small orders…. Now on 12/02/21 I received an email saying my order was cancelled per my request! I never requested such a thing snd what happened to the mailing promised on 11.26

Date of experience: December 2, 2021
Massachusetts
3 reviews
4 helpful votes
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Complete scam
November 9, 2021

Placed an order over a month ago. Tracking number hasn't changed from label created in 3 weeks. No responses once I demanded a refund. I need to file a charge back on my credit card now because of them. All the positive reviews they get are from the owner or are paid for. They're not real. The company will also probably respond to this with a standard cut and paste responses. If customer service was so important then actually respond to the emails and send out orders that people pay for

Date of experience: November 9, 2021
Arizona
1 review
2 helpful votes
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Terrible Customer Service, False Shipping Time
November 1, 2021

I still haven't received my order. I also have reached out to the company multiple times to find out where my package is and they only responded once over a month ago. They told me my item has been shipped out, however when I asked the shipping company where the package was they told me they haven't even received it yet. Now the company is ignoring me, and the project I needed the fabric for has come and gone. I would not recommend purchasing through them.

Date of experience: November 1, 2021
Louisiana
1 review
0 helpful votes
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Choose another vendor
October 15, 2021

No response from emails, even after weeks of trying.
Despite their website stating:
"You Can Also Use The Form In The Below To Reach out Our Customer Service, We Will Reply Back to you ASAP!"

No tracking numbers ever given
(The order confirmation email directs you to use the SHOP APP for all tracking, but the app never lists/receives a tracking number either)
No response from customer service chat
Phone number given for Customer Service is out of service. (Feel free to try it for yourself)
Toll Free Phone: *******164.
No voicemails
No response to Fax
FAX: *******450

Hopefully you read these reviews before you purchase from them. I wish I had.

Date of experience: October 15, 2021
New York
1 review
0 helpful votes
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Terrible service
October 13, 2021

I placed an order and it took three weeks for shipment. No one responded to emails, calls or texts? Terrible service. My order arrived after my event and I still can't get a refund yet… do not order from this company!

Date of experience: October 13, 2021
France
1 review
2 helpful votes
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Fast delivery, lovely fabric, just need to get my sewing machine repaired to reduce the pile to allow me to get more. Thank you.

Date of experience: October 7, 2021
District of Columbia
1 review
0 helpful votes
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From a very good selection of fabrics I found what I required at a very good price. The material arrived quickly, very pleased with the quality of material. Will use again in the future.

Date of experience: October 7, 2021
New York
1 review
0 helpful votes
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Excellent choice
October 9, 2021

Excellent choice, excellent quality, excellent turn around of orders and when something goes wrong exceptional customer service!

Date of experience: October 7, 2021
West Virginia
1 review
0 helpful votes
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I have now had a large number of orders from iFabrics and I have been really impressed with the price and quality

Date of experience: October 7, 2021
California
1 review
0 helpful votes
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Always a great range of fabrics at amazing prices. I have been pleased with every delivery. Its definitely worth giving them a try.

Date of experience: October 5, 2021
California
1 review
0 helpful votes
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Great experience using Pound Fabrics, and made easier with clear and well thought out website / ordering. Good value for money will definitely be using again for my sewing projects. Wish I'd found you before!

Date of experience: October 5, 2021
Hong Kong
2 reviews
0 helpful votes
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Absolutely brilliant service and high quality fabrics that are very reasonably priced. I have made several purchases and will continue to do so. Highly recomnended.

Date of experience: October 5, 2021
Hong Kong
1 review
0 helpful votes
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Just received my first bundle of fabric from the clearance, and I'm suitably impressed, I couldnt believe the quality of the fabrics I received. Will be placing other orders shortly

Date of experience: October 5, 2021
Poland
1 review
0 helpful votes
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Wonderful company
September 30, 2021

Wonderful company! Every order has been spot on - exactly what I ordered, beautifully packed and delivered quickly.

Date of experience: September 29, 2021
New York
1 review
0 helpful votes
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I love Cheap Fabrics they have a great range of fabrics that are terrific. I will keep coming back again and again

Date of experience: September 26, 2021
Bangladesh
1 review
0 helpful votes
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Amazing value and service.
September 25, 2021

Very reasonable prices, online ordering, and an excellent range of fabrics that can be hard to find elsewhere - plus quick Shipping, Well done! The online ordering system is a bit tricky - items jump out of the cart as you move about.

Date of experience: September 24, 2021