
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company exhibits a mixed reputation, with notable strengths in product quality and variety, as many customers express satisfaction with the fabrics and their affordability. However, significant concerns arise regarding customer service, characterized by delayed shipments, unresponsive communication, and difficulties with returns. Numerous reviews highlight frustrations with unreachable phone support and inadequate email responses, leading to feelings of distrust among customers. While some have positive experiences with prompt service and support, the prevailing sentiment indicates a need for the company to enhance its customer service approach to build a more reliable and trustworthy relationship with its clientele.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Ordered over 2 weeks ago nothing has changed. Website just says ordered that's it... E mailed couple of times & nothing. Don't waste your time or money!
1/03/22 order, 1/12 I emailed them, days later they reply "shipping Friday" so that would've been 1/14.1/20 No shipping info received so emailed again 1/20. Now days later, still no reply. 1/22 Tried calling the 1-888 number in the *******@ifabric.com email, it's not in service. I'll be filing with my cc to get my money back. DO NOT WASTE YOUR TIME AND MONEY.
They process my money but I have no fabric. No response to my email phone disconnected and and chat does not work
Ordered fabric weeks ago - never received & no response from IFabric. Phone number does not work. DO NOT USE this company. ORDER #*******
I ordered a fabric on Nov 14,2021. I checked on it a week later VIA the customer service email and they said it had been processed and should be mailed out 11/26/21. I wasn't happy, but oh. Ok. OIt was only a yard of fabric so perhaps there is bulk mailing for small orders…. Now on 12/02/21 I received an email saying my order was cancelled per my request! I never requested such a thing snd what happened to the mailing promised on 11.26
Placed an order over a month ago. Tracking number hasn't changed from label created in 3 weeks. No responses once I demanded a refund. I need to file a charge back on my credit card now because of them. All the positive reviews they get are from the owner or are paid for. They're not real. The company will also probably respond to this with a standard cut and paste responses. If customer service was so important then actually respond to the emails and send out orders that people pay for
I still haven't received my order. I also have reached out to the company multiple times to find out where my package is and they only responded once over a month ago. They told me my item has been shipped out, however when I asked the shipping company where the package was they told me they haven't even received it yet. Now the company is ignoring me, and the project I needed the fabric for has come and gone. I would not recommend purchasing through them.
No response from emails, even after weeks of trying.
Despite their website stating:
"You Can Also Use The Form In The Below To Reach out Our Customer Service, We Will Reply Back to you ASAP!"
No tracking numbers ever given
(The order confirmation email directs you to use the SHOP APP for all tracking, but the app never lists/receives a tracking number either)
No response from customer service chat
Phone number given for Customer Service is out of service. (Feel free to try it for yourself)
Toll Free Phone: *******164.
No voicemails
No response to Fax
FAX: *******450
Hopefully you read these reviews before you purchase from them. I wish I had.
I placed an order and it took three weeks for shipment. No one responded to emails, calls or texts? Terrible service. My order arrived after my event and I still can't get a refund yet… do not order from this company!
Fast delivery, lovely fabric, just need to get my sewing machine repaired to reduce the pile to allow me to get more. Thank you.
From a very good selection of fabrics I found what I required at a very good price. The material arrived quickly, very pleased with the quality of material. Will use again in the future.
Excellent choice, excellent quality, excellent turn around of orders and when something goes wrong exceptional customer service!
I have now had a large number of orders from iFabrics and I have been really impressed with the price and quality
Always a great range of fabrics at amazing prices. I have been pleased with every delivery. Its definitely worth giving them a try.
Great experience using Pound Fabrics, and made easier with clear and well thought out website / ordering. Good value for money will definitely be using again for my sewing projects. Wish I'd found you before!
Absolutely brilliant service and high quality fabrics that are very reasonably priced. I have made several purchases and will continue to do so. Highly recomnended.
Just received my first bundle of fabric from the clearance, and I'm suitably impressed, I couldnt believe the quality of the fabrics I received. Will be placing other orders shortly
Wonderful company! Every order has been spot on - exactly what I ordered, beautifully packed and delivered quickly.
I love Cheap Fabrics they have a great range of fabrics that are terrific. I will keep coming back again and again
Very reasonable prices, online ordering, and an excellent range of fabrics that can be hard to find elsewhere - plus quick Shipping, Well done! The online ordering system is a bit tricky - items jump out of the cart as you move about.
Answer: Judge for yourself by this review: 1/03/22 order, 1/12 I emailed them, days later they reply "shipping Friday" so that would've been 1/14.1/20 No shipping info received so emailed again 1/20. Now days later, still no reply. 1/22 Tried calling the 1-888 number in the info@ifabric.com email, it's not in service. I'll be filing with my cc to get my money back. DO NOT WASTE YOUR TIME AND MONEY.
Answer: It is super easy to contact the customer service, simply contact info@ifabric.com and they will answer shortly after