• IELectrica

IELectrica

Overview

IELectrica has a rating of 4.73 stars from 585 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with IELectrica most frequently mention great price, customer service, and white glove. IELectrica ranks 2nd among Home Theater sites.

Positive reviews (last 12 months): 100%
Positive
3
Neutral
0
Negative
0
7
See all photos

What reviewers want you to know

Positive highlights

  • No one could touch their price and their customer service is awesome!

Critical highlights

No critical highlights yet

How would you rate IELectrica?
Top Positive Review

“Experience”

Jason W.
12/7/23

Couldn't of had a better experience buying from this company. Did everything as advertised. Fast delivery when delivered the brouth the tv inside opened it up and turned it on to make sure it wasn't damaged and worked correctly. I will buy from them again.

Top Critical Review

“Sold me a TV, then cancelled saying they can't ship...”

N. V.
5/13/22

... which in turn meant I had to call eBay and wait on hold forever, in order to cancel an associated protection plan. Ebay then had me call another number. Not to mention all the time I wasted researching and deciding on this company. What a waist of time. They also lied and said that I cancelled, when it was their failure. So that's why they have such great reviews on ebay, fraudulent practices.

Reviews (585)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (25)
Thumbnail of user jasonw2438
1 review
0 helpful votes
December 7th, 2023
Verified purchase

Couldn't of had a better experience buying from this company. Did everything as advertised. Fast delivery when delivered the brouth the tv inside opened it up and turned it on to make sure it wasn't damaged and worked correctly. I will buy from them again.

Thumbnail of user robp247
1 review
0 helpful votes
December 11th, 2020

They do appear to have valid stock, but can't seem to check out on line (shopping art and payment will never process). Calling them up, I figured out why. They advertise free shipping online, but when you finally call to place an order, you have to pay "shipping insurance" which is essentially the same or more than other sites charge for shipping. So no real savings, and a little bit of a bait and switch to advertise free shipping. It's not free.

Thumbnail of user efarley24
1 review
0 helpful votes
September 11th, 2023

Fantastic 8k 85 Samsung with seamless delivery. Plan on crew to start TV before leaving to confirm it is healthy. Personally love Apple TV screensaver videos in background >such a relaxing way to enjoy this beautiful planet.

Thumbnail of user luisr894
1 review
0 helpful votes
April 14th, 2023
Verified purchase

I placed order on line but previously called to ask about insurance premium which was quoted over the phone. I wish they would reflect it when you submit order instead of receiving a call later (which I already knew due to my call)
On the delivery it was very puntual and professional.
Very satisfied with purchase as I easily saved north of $800
Best regards always…!

Thumbnail of user n.v
1 review
3 helpful votes
May 13th, 2022
Verified purchase

... which in turn meant I had to call eBay and wait on hold forever, in order to cancel an associated protection plan. Ebay then had me call another number. Not to mention all the time I wasted researching and deciding on this company. What a waist of time.

They also lied and said that I cancelled, when it was their failure. So that's why they have such great reviews on ebay, fraudulent practices.

Tip for consumers:
You should know that they probably can't ship it to you.

Products used:
Nothing, the issue is with wasted time.

Service
Value
Shipping
Returns
Thumbnail of user dono283
1 review
0 helpful votes
December 21st, 2022
Verified purchase

I was skeptical at first because of low price. Every email question I had, and calls I got fast response times.
Delivery was early.
And it was white glove service.
I feel I made a great choice and saved $800.00 too.

Tip for consumers:
They are amazing. Fast and friendly

Products used:
Samsung QN75QN90BAFXZA 75" Class QN90B Samsung Neo QLED 4K Smart TV (2022) QN75QN90B

Service
Value
Shipping
Returns
Quality
Thumbnail of user thomasm4262
2 reviews
0 helpful votes
April 8th, 2023
Verified purchase

My TV came on time and the white glove delivery was worth it.Thanks Ielectric.You were strongly recommended and will be hearing from a friend of mine.Tom Mahoney

Thumbnail of user jakew300
1 review
0 helpful votes
February 20th, 2023
Verified purchase

Good customer service. Friendly guy helped me out. Product was legit and 50% cheaper then anywere else

Thumbnail of user stephanies2495
1 review
0 helpful votes
April 12th, 2022

I have ordered large items from iElectrica twice and both times they offered the lowest pricing I could find on the internet with reliable service and excellent communication. I purchased an extended warranty on my most recent purchase and the process was simple and the price was right. I wouldn't hesitate to order from them in the future and they'll be the first place I look when I am in need of electronics.

Products used:
Samsung 75" Frame TV

Service
Value
Shipping
Quality
Thumbnail of user spiroa3
1 review
0 helpful votes
May 19th, 2023
Verified purchase

Awesome communication - fast shipping - great price... my go to for home electronics

Thumbnail of user wilsonl68
1 review
0 helpful votes
April 12th, 2022

Fast and friendly service. Would have been 5 stars if it weren't for the $225 additional charge for delivery. Also took awhile to deliver but is well. TV is amazing and well worth the wait.

Tip for consumers:
Great service but super slow shipping.

Products used:
Electronics

Service
Value
Shipping
Returns
Quality
Thumbnail of user harrisonm85
1 review
0 helpful votes
April 10th, 2022

I ordered a Samsung 75-inch QLED and my TV came right on time and it was a great price. Really trustworthy company.

Thumbnail of user thomasg2054
1 review
0 helpful votes
January 1st, 2023

Saved money, product (Samsung sound bar) arrived in about seven days.

No complaints.

Thank-you
Beeman458
Thomas

Thumbnail of user alexm535
Alex M.
1 review
0 helpful votes
December 14th, 2018
Verified purchase

I was super nervous at first about order such an expensive item at such a deep discount from an eBay store but ielectrica was a great company to deal with. I called customer service a few times to check on shipping status and they answered the phone the first time and within a few rings without me having to fight through some terrible automated system. Item showed up in damaged and in perfect working order and I would not hesitate to do business with them again in the future.

Thumbnail of user daveu5
Dave U.
4 reviews
2 helpful votes
February 12th, 2015
Verified purchase

I was very apprehensive to think about buying a $7000 Samsung 78 inch on line. Ielectrica.com is the only sight that places their toll free number right at the top. After talking with them I felt at ease. I asked all kinds of questions and with their answers I ordered over the phone. My TV came early and in perfect condition. I am recommending that anyone interested in great prices and better service use Ielectrica, Hands down the best in the world.

Dave

Thumbnail of user kelleys45
Kelley S.
2 reviews
1 helpful vote
December 12th, 2018
Verified purchase

Awesome is the word! These guys are great - great products, great prices (beat the competition by $800 WOW), and free shipping. The time it took to receive the product and and condition of the product at delivery were perfect. The driver was super and kept us informed of his arrival time. How can you top that? We will definitely shop at ielectrica.com in the future for electronics and strongly encourage others to check them out.

Thumbnail of user johnv1967
1 review
1 helpful vote
January 10th, 2023
Verified purchase

Was vert happy until employee called and said I would have to pay additional fees for insurance I believe that was included in my purchase Looking very shady NOT SURE I WILL BE BACK JV

Thumbnail of user albertr127
Albert R.
1 review
0 helpful votes
February 6th, 2020
Verified purchase

Delivery was timely and product arrived without even minor damage to packaging. Delivery service took the time to unpackage item and allow me to inspect......turned TV on to show that everything operated properly. Great price for a high quality product and service. Highly recommend !!

Thumbnail of user andrewl1715
1 review
3 helpful votes
September 25th, 2022
Verified purchase

I received my 65' Samsung FRAME TV - it was damaged by the delivery team. I notified IELectrica a week ago and haven't heard back yet on next steps yet.

I've read all of the negative reviews of doing business with this company. IElectrica still has a chance to fix this and replace the TV before the credit card company gets involved, but the window is closing.

Thumbnail of user briant167
Brian T.
8 reviews
0 helpful votes
December 11th, 2018
Verified purchase

Everything went perfect with the order. The TV was in perfect condition. Shipping was exactly as described and went extremely well despite bad reviews and being it was around xmas. The communication on shipment status once the delivery was scheduled was actually better then the major carriers as it could be tracked online down to the trucks location and # of stops on delivery day.

Thumbnail of user leer122
Lee R.
1 review
0 helpful votes
December 2nd, 2018
Verified purchase

Great pricing. Beat all the big box stores and Amazon too by hundreds of dollars for the exact item. TV arrived at the specified time and date and was undamaged. Delivery people opened the box and powered up the TV to make sure it worked. Took almost two weeks to receive after ordering, but that's likely because of the holiday volume of orders etc. Worth the wait. Had questions for ielectrica prior to delivery, and they answered promptly. Highly recommend ielectrica.com.

Thumbnail of user richief5
Richie f.
1 review
0 helpful votes
December 26th, 2016
Verified purchase

I was skeptical about ordering on line given the price and number of scammer TV sellers out there, especially in the NY and NJ area. Made a few calls to some of these places......totally different and pleasant experience with IElectrica....almost to good to be true...but they delivered within a few days of my order...which was very impressive. I needed customer support because I had to pay with money orders, but they handled all of that perfectly. Great company and would highly recommend!!

Thumbnail of user salamz
Salam Z.
1 review
0 helpful votes
November 26th, 2018
Verified purchase

Your sales and listing were very accurate, you did a great job from a transaction perspective. When it comes to the shipper you used, the actual divers were perfect, however the shipper scheduling and customer service could use some work.

On another note, the manager at my local best buy who runs the tv department was upset I got a better buy with I electrics! He was suspicious only because it hurts his own business, but I'm only loyal to the seller with the best deals! Thanks ielectrica!

Thumbnail of user turkeywhackmasterq
turkeywhackmaster Q.
1 review
0 helpful votes
December 9th, 2018
Verified purchase

Great communications, quality shipping company used, outstanding product (Samsung QLED tv), buy with confidence, highly recommend. I was skeptical as this was my first time purchasing such a high end product thru eBay, but it was a very positive experience. Fantastic seller, Thanks!!!

Thumbnail of user justinw147
Justin W.
2 reviews
0 helpful votes
February 6th, 2020
Verified purchase

iElectrica gave exactly what they promised. My brother also bought it from them. The only complaint would be the shipping speed was a snail pace, but that is why the price is so good. Will no doubt look to buy large electronics from them again in the future. They were great responding to my questions too.

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Company Representative

Thumbnail of user seani12
Sean I.

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