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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Fairly easy to use once you figure out where what goes. The live agents are extremely good an helpful once your able to talk to one. Goodluck!
It was a little weird being scanned and what not but overall a great safe secured experience
Very nice and helpful for my identity and letter description answered all questions
Got no help from ID.ME to get it set up even after I ask it must a govenrment project
The representative took the time to make sure I understood what she was looking for.
Muy buena no tengo quejas responden súper rápido me gusto mucho la atención
I gave the government the keys to my identity and i feel great. Please make more government programs this easy to use
Had a great experience, felt ar home with the guy.very easy to talk too
The process was not complicated, and very fast. It made it very nice and easy to complete
Muy buena son muy profesionales y muy educados. Siempre estuvieron atentos a pesar de que hablo español. Y buscaron las alternativas para resolver todas mis dudas.
Surprisingly my experience was very good and very fast. I had no problems at all and they are very professional
Hello Richard! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
Wasn't expecting to be taking pics of license and my mug. But happy I did. It was fast and easy. Thanks!
Creo que es muy útil tener contacto con el IRS y está es una manera rápida y sencilla
After dealing with identity theft I can't file my return with e-file unless I have a pin. This year I lost the paper with my pin. Then I tried using this site and followed the very easy steps. Very quickly I was given my pin. I entered it into turbo tax and my return was accepted. Yay. So easy and I feel very secure.
Was a good experience for my first time I was satisfied.
Pleasurable, patience and understanding. The agent was very intelligent about the situation and advised me the correct way to proceed.
My experience was nice having a face call. It was nice because in the face call you could actually see if it's that person and it's more safe, Thank you for helping me with kindness
Not many options to change your information like phone numbers or addresses
Hello Nicole! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ben! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me