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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I used ID.me to process my IRS payment - it was extremely fast and secure.
Horrific! Being 76 years old and computer illiterate, getting my pin in order to file my return online was a nightmare. The filing was great, but getting my pin was a terrible 2-day ordeal.
It takes some time to get through some of the prompts, but I know my information is safe.
Needed AGI, this was a good way to get it. I am going to have my family join. Hopefully it will be useful later as well.
I took pictures of my ID and Passport and it was denied until the 4th time with the same picture it was then approved but now I'm trying to get into EDD to file a New Claim and ID.Me is still showing up Ugh!
Hello Lidia! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
I have had this account for quite a while but never needed it. However, when I did need it, I was glad I had it. The facial scan took a few tries but eventually worked. Everything else was quick and easy to use. The system seems to be very secure, but since I am not a security expert, I cannot say for sure.
The most important thing is the way the verification is did, any other person can't use the identity of someone else to ask anything for someone.No 3rd party without you that's the best thing.
Simple directions that moves to the desired results!
The process was unused friendly took forever many rejections. Had to use an iPhone to get through I already miss the old method. I understand security is important but users shouldn't have to be tech savvy to get through this process. Took me over an hour with several rejections to accomplish. Awful
Entre con mucho miedo a revisar mis documentos pero después de todo me di cuenta que era fácil y pues la berdad muy recomedable
¡Hola Baudilio! Estamos muy contentos de que el proceso de verificación de su identidad se haya realizado sin problemas. ¡Agradecemos sus comentarios! T-ID.me
Struggling to pay my tax return and needed alittle more time, this was very simple easy to follow steps and it helped me get extra time to pay them off. Very relieved and satisfied! Thank You
Great experience. Friendly and professional. Quick and efficient as well
It was very simple,fast, an satisfying.I can't believe it was so fast with it being the IRS an all
Quick, fast, easy & professional. If made going through this part of it worth it.
ID.Me has the best customer service I've seen. They are polite, helpful and they act like professionals.
It took me 4 or 5 tries to register with the ID.me website. When I finally got a clear enough picture of my driver's license (after several attempts), I was sent to have my portrait scanned on my iPhone. After scanning my portrait, the service gave a "high website usage" error and told me to try again later. This happened 2 or 3 times. When I finally got past that I was told that my phone could not be validated, despite the fact that I was using my iPhone to receive text authentication codes to log into the site in the first place. When I got to that point a 2nd or 3rd time, I clicked on the link to use another phone and entered my home phone number. That finally got me in and verified. This was a terrible experience, made far worse considering I was required to have a login on their site to get my IRS IP PIN so I could file my taxes electronically. A truly horrible signup experience
Hello David. We’re glad you were able to complete your verification successfully. Thank you for taking the time to feedback on your experience. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
If your ID is from a different state and there's other things that don't match up, it might take a few tries to get it done.
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Hello Luana. We’re glad you were able to complete your verification successfully. We appreciate your feedback. - T, ID.me