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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Easy and safe to use. Quick and convenient. Everyone should use this
Shopping online can, sometimes, be a hassle. Glitches, resets, ect, sending you back to square one. Using ID.me was extremely quick and user friendly.
I was able to get on the webb site and was able to get my discount
Technology in this day and age changes rapidly and is hard for some people (especially senior citizens) to keep up with. ID.me technology is simple and user friendly. As a senior citizen, I was able to use it for IRS tax return identification procedure.
I had misgivings about doing this, but it was a necessity. The entire process was far and above what I expected. The agent was both friendly and professional & I highly recommend this service.
The person I talked to was a very professional person and patient and helped me understand and fixed all my problems.
Easy, fast. Did application while sitting in my car. I am older an usually have a hard time with the newer technology
Not a problem
ID.me was pretty easy to setup. But, it make take multiple attempts for the biometric scanner to work successfully. The lighting and distance from face to phone has to be just right.
The process is a bit long but very worth the time spent to make sure you get what you need and it's secure. I think it's great to be able to have access to my own information at my fingertips.
Great experience. The face cam was a little bit awkward but I loved it. They don't ask to difficult questions and they ask for info that mostly everyone has like social and drivers license/state ID. I got all the indie I needed and I'm happy. I was able to do everything smoothly on my iPhone.
When asked to choose my professional field or title I was shocked to not being able to find it. I scrolled through the list countless times and I was not even able to manually enter it.
Why would an app geared toward literal health care fields omit Registered Dental Hygienist? Yes Dental Assistant is listed, a profession and licensure that can be obtained in a matter of months with minimal education.
Feeling disrespected,
Good good good good, it was good. Listen I work it out. Your department ok
The process for completing ID.me was easy to follow. The instructions were self explanatory and easy to understand. I used my Apple I-pad and Apple I- phone in combination to make the task easy.
This system is difficult to work with and does not establish a user's identity any better than alternatives that could be used natively in government systems.
Hello John! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
The agent was professional and fast and efficiently helped me identify myself.
Initially I found it very complicated; at the end I found it very organized
I'm extremely happy with getting back into my id.me account.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Marla! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me